Role Permissions – ANZ Digital Services Help

Role permissions detail what a user can do in the system and are grouped into categories i.e. Reporting, Payment Management, Receivables Management, Template Management, Payee Management, Payer Management, Self Service and Contract Management. The table below shows the permissions that can be granted by a role.

The product categories available depend on your organisation’s subscribed ANZ services
Available attributes (accounts, loans, term deposits, billing entities, Confidential Data Groups, approval discretions, payment purposes (standard or payroll), contracts) are defined in User Permissions.

CATEGORY

PRODUCTS

PERMISSION

DESCRIPTION

Reporting

Accounts

Clearing Services

Term Deposits

Loans

View and Download

View and download reports.

Payment Management

AU BPAY

Multibank Payments

AU Domestic (Direct Credit)

AU Domestic (Osko)

AU Domestic (RTGS)

NZ Domestic (Direct Credit)

NZ Domestic (SCP)

International Payments

Transfers

View

View payments.

View Periodic Payments for AU Domestic (Direct Credit)

Make Payments to Adhoc Payees

View and create payments to adhoc payees (payees that are not approved in the Payee List). Includes managing payments; edit, delete, recall, resubmit, stop or copy.

Make Payments using Approved Templates or Payees

View and create payments using approved templates or approved beneficiaries in the Payee List. Includes managing payments; edit, delete, recall, resubmit, stop or copy.

File Import

View payments and import payment files.

Get Rate/Trade

View payments and Get Rate/Trade for cross-currency transfers and payments.

Approve

View payments and approve payments created by another user. A user with this permission can also Get Rate/Trade for cross-currency payments.

Allow Self Approval

View payments and self-approve payments created by the user. Can only be ticked if “Approve” and either “Make Payments to Adhoc Payees” or Make Payments using Approved Templates or Payees” are ticked.

Receivables Management

AU Domestic (Direct Debit)

NZ Domestic (Direct Debit)

View

View direct debit requests.

Make Payments to Adhoc Payers

View and create direct debit requests to ad hoc payers (payers that are not approved in the Payer List). Includes managing direct debit requests; edit, delete, recall, stop or copy.

Make Payments using Approved Templates or Payers

View and create direct debit requests using approved templates or approved payers in the Payer List. Includes managing direct debit requests; edit, delete, recall, stop or copy.

File Import

View direct debit requests and import direct debit files.

Approve

View direct debit requests and approve direct debit requests created by another user.

Allow Self Approval

View direct debit requests and self-approve direct debit requests created by the user. Can only be ticked if “Approve” and either “Make Payments to Adhoc Payers” or Make Payments using Approved Templates or Payers” are ticked.

Receivables Management

PayID Management

View

View PayIDs

Manage

View, create, edit, approve, reject, transfer, deregister, disable and enable PayID requests.

Approve

View PayID requests and approve PayID requests created by another user.

Allow Self Approval

View PayID requests and self-approve PayID requests created by the user. Can only be ticked if “Manage” and “Approve” are ticked.

Template Management

AU BPAY

Multibank Payments

AU Domestic (Direct Credit)

AU Domestic (Osko)

AU Domestic (RTGS)

NZ Domestic (Direct Credit)

NZ Domestic (SCP)

International Payments

Transfers

AU Domestic (Direct Debit)

NZ Domestic (Direct Debit)

View

View templates.

Manage

View, create, edit, delete, recall and copy templates.

Approve

View templates and approve templates created by another user.

Allow Self Approval

View templates and self-approve templates created by the user. Can only be ticked if “Manage” and “Approve” are ticked.

Payee Management

View

View beneficiaries in the Payee List.

Manage

View, create, edit and delete beneficiaries in the Payee List.

Approve

View beneficiaries and approve beneficiaries added to the Payee List by another user.

Allow Self Approval

View beneficiaries and self-approve beneficiaries added to the Payee List by the user. Can only be ticked if “Manage” and “Approve” are ticked.

Payer Management

View

View payers in the Payer List.

Manage

View, create, edit and delete payers in the Payer List.

Approve

View payers and approve payers added to the Payer List by another user.

Allow Self Approval

View payers and self-approve payers added to the Payer List by the user. Can only be ticked if “Manage” and “Approve” are ticked.

PayTo Agreements

View

View PayTo Agreements.

Manage

View, approve, decline, pause, resume, edit and cancel PayTo Agreements.

Approve

View PayTo Agreements and approve new or updated mandates.

Allow Self Approval

View PayTo Agreements and self-approve mandates. Can only be ticked if “Manage” and “Approve” are ticked.

Service Requests

Not sure what Service Requests version you are using? Click here to find out more.

Service Requests Version 1.0

CATEGORY	FEATURE (SERVICE REQUEST)	PERMISSION	DESCRIPTION
Service Requests	Services Refer to Service Request Types to view the requests. The available requests will depend on the User Permissions within the Service Requests role.	View	View service requests.
		Manage	Create and manage service requests.
		Approve	Approve Payment & Transaction Service Requests.
		Approve (Appoint)	Approve Accounts & Legal Entities Service Requests.
		Approve (Channel)	Approve Digital Channels Service Requests.

Service Requests Version 2.0

Service Requests: General Enquiry

CATEGORY	FEATURE (SERVICE REQUEST)	PERMISSION	DESCRIPTION
General Enquiry	Account Transaction	View	View General Enquiry service requests.
		Manage	Create and manage General Enquiry service requests.
		Approve	Approve General Enquiry service requests.
		Allow Self Approval	View and self-approve General Enquiry service requests created by the user.

Service Requests: Trace Payments & Transactions

CATEGORY	FEATURE (SERVICE REQUEST)	PERMISSION	DESCRIPTION
Trace Payments & Transactions	View Transaction Details Trace Transaction	View	View Trace Payments & Transactions service requests.
		Manage	Create and manage Trace Payments & Transactions service requests.
		Approve	Approve Trace Payments & Transactions service requests.
		Allow Self Approval	View and self-approve Trace Payments & Transactions service requests created by the user.

Service Requests: Investigate Payments & Transactions

CATEGORY	FEATURE (SERVICE REQUEST)	PERMISSION	DESCRIPTION
Trace Payments & Transactions	Stop Cheque Bulk Stop Cheque Backdate Transaction Block Direct Debit Transaction Request Direct Debit Authorisation Fix Cheque Encoding Error Claim Missing Deposit Return Incorrectly Received Funds Recall Payment	View	View Investigate Payments & Transactions service requests.
		Manage	Create and manage Investigate Payments & Transactions service requests.
		Approve	Approve Investigate Payments & Transactions service requests.
		Allow Self Approval	View and self-approve Investigate Payments & Transactions service requests created by the user.

Service Requests: Order Books

CATEGORY	FEATURE (SERVICE REQUEST)	PERMISSION	DESCRIPTION
Order Books	Order Deposit Book Order Cheque Book	View	View Order Books service requests.
		Manage	Create and manage Order Books service requests.
		Approve	Approve Order Books service requests.
		Allow Self Approval	View and self-approve Order Books service requests created by the user.

Service Requests: Manage Periodical/Automatic Payments

CATEGORY	FEATURE (SERVICE REQUEST)	PERMISSION	DESCRIPTION
Manage Periodical/Automatic Payments	Add Periodical/Automatic Payments Amend Periodical/Automatic Payments Suspend Periodical/Automatic Payments Close Periodical/Automatic Payments	View	View Manage Periodical/Automatic Payments service requests.
		Manage	Create and manage Manage Periodical/Automatic Payments service requests.
		Approve	Approve Manage Periodical/Automatic Payments service requests.
		Allow Self Approval	View and self-approve Manage Periodical/Automatic Payments service requests created by the user.

Service Requests: Upload Documents

CATEGORY	FEATURE (SERVICE REQUEST)	PERMISSION	DESCRIPTION
Upload Documents	Upload Documents	View	View Upload Documents service requests.
Upload Documents	Upload Documents	Manage	Create and manage Upload Documents service requests.

Contract Management

View

View FX Contracts.

Data Insights

Strategic Insights OR

Economic Pulse

View

View insights that help understand your customers, your peers and the industry.

Fees and Charges

Fees

View

View trends and details of fees charged to your organisation for utilising ANZ products and services.