Confirmation of Payee

About Confirmation of Payee

Confirmation of Payee is a third-party banking service that checks the account details entered for a new payee or when an existing payee is edited, and tries to match the account name with the account name held by the recipient's bank.

When a person pays you, their bank may also use Confirmation of Payee to validate your account details. To avoid confusion, it is important to pass on your correct Account Name when providing your BSB and account number.

How Confirmation of Payee works

Confirmation of Payee will check the details you enter before you make a payment to a new payee or edit an existing payee.

Confirmation of Payee is available for Direct Entry (DE) Payment and OSKO Payment.

When Confirmation of Payee checks the details you have entered it will return one of the following validation statuses:

• Match – beneficiary name input matches the data holder record.
• Partial Match – beneficiary name input closely matches the data holder record.
• No Match – beneficiary name input does not match the data holder record.
• No Match (Corporate Account) – beneficiary name input does not match the data holder record.
• No Account Found – account not found.
• Inactive result - payee account is confirmed as closed.

For instructions on how to Verify Beneficiary Details, please refer to Create Beneficiary article.

Remember Confirmation of Payee is there to help protect you; it helps you avoid paying the wrong person, adding another layer of protection to help reduce scams and fraud.

Confirmation of Payee uses a central matching service which is an initiative of Australian Payments Plus (AP+).

Confirmation of Payee FAQs

What is Confirmation of Payee?

Confirmation of Payee is an industry-wide service that can help you avoid scams and mistaken payments. It is available for domestic payments in Australia, made to a BSB and account number. It checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank and lets you know whether it is a match.

This can help you make a decision about what to do next, e.g. continue with the payment, check the details again or choose not to proceed with the payment altogether. This can help reduce the risk of being scammed or making a mistaken payment.

When does Confirmation of Payee work?

When you make a payment to a BSB and account number for the first time or add a Beneficiary or amend an existing Beneficiaries account details saved in your Beneficiary list, the service will automatically initiate a Confirmation of Payee lookup.

This will check the account details you entered against the details held by the recipient’s bank and let you know whether it’s a ‘match’, ‘close match’ or if the details don’t match at all. This information can help to inform you what to do next and gives you more confidence that your payment is going to the correct account.

How do I activate Confirmation of Payee

You do not need to do anything. A Confirmation of Payee lookup will occur automatically when you make a payment to a BSB and account number for the first time or create a new or edit an existing payee with a BSB and account number.

Can I still proceed with the payment regardless of the match outcome?

Yes. Confirmation of Payee will never stop you from making a payment unless the response is ‘Inactive’, which means that the account is closed.

We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may not be recoverable.

What are the possible outcomes of a Confirmation of Payee check?

Outcomes include:

VALIDATION	RESULT	DESCRIPTION
	Match	The account is in the name of (beneficiary name)
	Partial Match	The account is in the name of (name provided) Please double check the Beneficiary details as an incorrect payment may be difficult to retrieve.
	No Match	The account name entered does not match the account. Please double check the Beneficiary details as an incorrect payment may be difficult to retrieve.
	No match (Corporate Accounts)	The account is in the name of (name provided) Please double check the Beneficiary details as an incorrect payment may be difficult to retrieve.
	Inactive result	This account is no longer active. Please check with the intended recipient.
	Not found	We could not confirm the account name match.

I am trying to pay someone and I am getting a "no match" outcome. What should I do?

You should check the account name, BSB and account number with the recipient to ensure that the details you have entered are correct.

I use a past payment, will I need to verify the beneficiary?

The verify button for Confirmation of Payee will only populate when a beneficiary is created or edited from either the Beneficiary sub menu, or within Payment Creation Screen.