Confirmation of Payee – ANZ Digital Services Help

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia. Full details are available in Features by Geography.

Confirmation of Payee video

About Confirmation of Payee

Confirmation of Payee is an industry-wide service that checks the bank account details entered by a payer with the account details held by the recipient’s bank and displays a match outcome to the payer.

Confirmation of Payee is available when the following occurs:

A new payee is created,
An existing payee is edited, or
When adding a new ad hoc beneficiary to an Osko or Direct Entry Payment or Template via Payments Menu

When a person pays you, their bank may also use Confirmation of Payee to validate your account details. It is important to provide your registered account name, BSB and account number.

Confirmation of Payee is there to help protect you; it helps you avoid paying the wrong person, adding another layer of protection to help reduce scams and fraud.

What do businesses need to do to prepare for Confirmation of Payee?

It is important for you to ensure that the account name listed on your invoices and websites exactly matches the name associated with bank account details provided to your payers. This will help limit the number of enquiries you receive from payers where they are uncertain about whether the bank account they are paying belongs to you.
You can find your organisations bank account name in the Account Name column from the Operating Accounts Screen.

How Confirmation of Payee works

When you’re sending money to a business or person using their BSB and account number, Confirmation of Payee will check the account details you have entered with the account details held by the recipient’s bank and let you know the match outcome.

Using this information, you can choose whether you want to go ahead and make the payment, pause and check the details again – or stop the payment altogether.

Confirmation of Payee is available for Direct Entry (DE) Payment and OSKO Payment.

Confirmation of Payee possible outcomes

When Confirmation of Payee checks the details you have entered it will return one of the following outcomes:

Confirmation of Payee Match Outcomes

RESULT	OUTCOME	DESCRIPTION
Match	The account is in the name of <name returned>.
Close Match	The account is in the name of <name returned>. WARNING! Please double check the Beneficiary details as an incorrect payment may be difficult to retrieve.	The account name you entered is a close match to the account. You should check the account details.
No Match	The account name entered does not match the account. WARNING! Please double check the Beneficiary details as an incorrect payment may be difficult to retrieve.	The account name entered does not match the account.
No match (Non-Individual)	The account name entered does not match the account. WARNING! Please double check the Beneficiary details as an incorrect payment may be difficult to retrieve.	The account is in the name of <name returned>.
Not found	No Account found. Please check with the intended recipient.	No account found. The account name won't be matched, verified or checked with the BSB and account number.
Unable to confirm	We could not confirm the account name match. Please check with the intended recipient.	We could not confirm the account name. Please check with the intended recipient.
Account not active	This account no longer active. Please check with the intended recipient.	The account is closed. Please check with the intended recipient.