PayTo Agreements are only available in Australia.
How do I know if an account is eligible for PayTo Agreements?
Please refer to your Company Administrator who can view the Product Entitlements for each account. For more information, please refer to Account Management Screen.
What entitlements do I need to access PayTo Agreements?
Please refer to your Company Administrator who can view and update your Permission Settings from the User Details screen. For more information, please refer to User Permissions.
Can I receive a notification when a PayTo Agreement is received, paused or cancelled?
You can enable PayTo Agreement pending authorisations and other updates notifications from your Notifications and Alerts screen. For more information, please refer to User Settings.
What does a PayTo Agreement email look like?
The following is an example of an email for a new PayTo Agreement notification.
Can I use Panel Authorisation for PayTo Agreements?
Currently, PayTo Agreements requires one or two to authorise, based on your organisation's authorisation matrix. For more information, please refer to Division Details Screen.
Can I set Approval Discretion limits for PayTo Agreements at a Daily, Batch and/or Transaction level?
You can only set Approval Discretion limits for PayTo Agreements at a Transaction level.
For PayTo Agreements, the Transaction discretion is the amount a user can approve for one PayTo Agreement. Each Payment initiation against the PayTo Agreement must be less than or equal to the amount specified in the mandate. However, for recurring Agreements, the multiple debits over the Agreement lifecycle may be higher than the Agreement amount.
For more information, please refer to Payments Permission Settings within User Permissions.
Can I approve PayTo Agreements from the Transactive Global mobile app?
Currently, this option is not available from the mobile app.
Can I set up a PayTo Agreement using my PayID?
Currently, this option is not available for institutional customers. You can set up a PayTo Agreement using your BSB and account number.
Can I transfer a PayTo Agreement from another bank?
Transferring of a PayTo Agreement from another bank will be available at a later date.
Can I reactivate a cancelled PayTo Agreement?
You cannot not reactivate a cancelled PayTo Agreement. Once cancelled, the payee can no longer debit payments from your account for the PayTo Agreement. Information relating to the PayTo Agreement will remain in the agreement history.
How will PayTo Agreement narratives appear on my account statements?
The statement narrative will include PayTo <end-to-end ID> or Purpose Code TO <first 40 characters of Alias Name/Payee Name>
Can I view all my past transactions within a PayTo Agreement?
To view your PayTo Agreement debits from a specific account:
- Click Accounts menu
- Click Transaction Search menu
- Select account and date
- Enter the narrative to contain PayTo
- Click Search
How do I amend and incorrectly edited PayTo Agreement?
If you have incorrectly edited your account number or payment reference and submitted it for authorisation, the authoriser can Decline the PayTo Agreement. This action will revert the agreement to the previous pre-modified state and will not decline the PayTo Agreement with the merchant.