Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Is there a reason why when running reports some pop up and some go to the notification center? It's not consistent. | This is dependent on the amount of data in the report being run. Reports with smaller amounts of data will be displayed as a pop-up, while larger data reports will go to your notification centre as they take slightly longer to generate. |
| 2 | Can I select to have account statement emailed to myself in Excel format after month end? | You can schedule your account statement in up to nine formats including XLSX. This can be emailed to yourself with the date range criteria set. For more information, please see the Create Scheduled Report article. |
| 3 | Is sending report by email and sending payment advice a free service or is there any monthly charges to the account? | Yes, these are complimentary services. |
| 4 | I've noticed invoice details (invoice number) drops off detail report downloaded after approvals and payment status is complete. Are you aware of this issue? |
This is a known issue however no fix date is currently available. |
| 5 | How do we save a template after we create a payment? | Follow the steps in the Create Template from Payment article. |
| 6 | How do you pre-enter a beneficiary and save them? | Go to Payments > Payee List and add the beneficiary in here. Once its approved, it will be available to select within a payment. Please refer to the Create Payee article for more information. |
| 7 | Hello, how do you add to the application links - specifically ANZ Transactive Trade please? | Please contact your ANZ Representative for assistance in adding this to your profile. Please refer to the Applications Overview article for more information on what applications can be loaded to your profile. |
| 8 | I do not have the MT103 display option when I go into a payment made. Is this an access right issue? | No its not an access issue. The International Payment needs to be in a Completed status. Follow the steps in the Generate MT103 Message article. |
| 9 | So MT103 is not applicable for domestic payment? | MT103 messages apply to International payments only. For more information, refer to the Generate MT103 Message article. |
| 10 | Can we create one International Payment to Multiple suppliers ? | Yes you can create a batch of international payments in the one payment as long as you are paying in the same currency. If you are importing a file, it needs to be in a MT101 format. Please refer to the Upload Payment File article for instructions. A copy of the file format guide is also available in the File Format Guides article. |
| 11 | How many times will a user be auto logged out if he consistently trying to login? | You have three attempts to login correctly before you are locked out of the system. Once logged in, ANZ Transactive - Global will automatically log a user out after 15 minutes of inactivity. |