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Reject Periodic Payment (Australia & New Zealand)

Geography: This article is applicable for ANZ Transactive Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.
  • Periodic Payments in a Pending Approval status can be rejected after the Periodic Payment has been created.
  • Eligible users with Payment Management role permissions and account access and Payment Templates entitlements can reject a Periodic Payment schedule. For more information, please refer to Role Permissions and User Permissions.

Periodic Payment Schedules

Follow the steps below to reject the details of a periodic payment schedule that is in a Pending Approval status.

Use Method 1, 2 or 3 to reject several periodic payments at the same time.
STEP ACTION
1 Go to the Payments > Periodic Payments screen
2 Click View > Pending Approval from the Control Bar to view all periodic payments Pending Approval. If required, you can further refine the periodic payments on screen by using Filter or Sort: 
  • Use Filter on the Control Bar. Enter criteria into one or more text boxes that are under each column heading to display matching records.
  • Sort columns by clicking on the column heading. The column will reorder in ascending order. Click again to order in descending order.
3 Use one of the following methods to reject the periodic payment:
  • Method 1: Select the periodic payment(s) and click Reject on the Control Bar
  • Method 2: Right-click on the periodic payment(s) and click Reject on the Context Menu
  • Method 3: Select the periodic payment(s) and click Actions > Reject on the Control Bar
  • Method 4: Click on the periodic payment to display the View Periodic Domestic Payment screen and then click Reject on the Control Bar
4 Select a reason for rejecting the periodic payment(s):
  • Incorrect Details Entered
  • Unrecongnised Periodic Payment
  • Duplicate Periodic Payment
  • Other - manually enter reason
5 Click Ok
RESULT: A confirmation message is displayed advising that the periodic payment(s) has been rejected and the periodic payment status changes to Approver Rejected.

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