Backdate Transaction allows you to request a transaction to be backdated if a bank error has caused the transaction to be processed on an incorrect date.
To create a Backdate Transaction service requests, go to the Create Service Request screen, click Backdate Transaction and complete the relevant sections below.
Select Account
If you are entitled to more than one Account, select the Account Number that the transaction relates to from the drop-down list.
Search for Transaction
- Enter the Post Date or select a date or date range (maximum 30 days) from the calendar
- Select if the transaction is a credit, debit or both from the Credit/Debits list
- Enter the Amount
- Click Search and select the transaction you would like to backdate
Enter Backdate Details
- Enter the Backdate Transaction to and select a specific date from the calendar
- Enter the reason for backdating the transaction in the Please tell us why you are requesting to backdate this transaction section (up to 100 characters)
Your Reference (optional)
- Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
- Click Next
Review and Submit
- Review the backdate transaction details and click Submit to submit the service request for processing
If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
- In the confirmation pop-up window, choose your next course of action:
- Click View Request Details to view the request details
- Click Raise another Service Request to go to the Create Service Request screen
- Click Ok to go to the Cash Management Service Requests screen
Once the request is submitted, ANZ will review your service request. You may be asked for further information before an outcome can be advised. For updates on the status of the request, please refer to the Comments and Supporting Documents section in the Cash Management Service Requests screen.