This article is now decommissioned. Please refer to Service Request Types for more information.
The following types of Service Request will require you to print, sign and upload a form for submission.
- Add/Delete Signatory
- Amend Signatory or Legal Name
- Amend/Close Digital Channel Details
- Amend Billing Details
- Add/Amend User to Digital Channel, click here
- Delete User to Digital Channel
- Add/Amend Account to Digital Channel
- Delete Account from Digital Channel
- Delete Account from Transactive - Global, click here
- Add Loan Deal to Digital Channel
- Add Legal Entity to Digital Channel
- Amend Legal Entity on Digital Channel
- Delete Legal Entity from Digital Channel
- Open/Close Account
- Amend Statement Address
- Amend Legal Entity Name
- Amend Legal Entity Administrator/Liquidator/Receiver
- Amend Group Mandate
- Manage BPAY Facility
- Manage Bureau Facility (Payments)
To create any of the above Service Requests, go to the Create Service Request screen and select the Service Request Types and complete the relevant sections below.
Download and Complete
- Download the form by clicking the Download the Service Request Form
- Complete all required details and print the form
- Upload the form (signed version if required) along with any required supporting documentation and follow the instructions to submit your service request
Upload Completed Form & Required Documentation
Drag and drop your file or click Browse to select file from your computer
Your Reference (optional)
Enter a note into the Your Reference section for your own record and other users in your organisation to view (up to 40 characters)
Important Information
Read and tick the declaration checkbox in the Important Information section
This only displays for service requests where fees and charges may be applicable.
Submit
Click Submit to submit the service request for processing
If you don't have an email address registered with ANZ, a pop-up window is displayed advising to enter an email address to receive alerts when this service request is updated. To register your email address with ANZ, click here.
In the confirmation pop-up window, choose your next course of action:
- Click View Request Details to view the request details
- Click Raise another Service Request to go to the Create Service Request screen
- Click Ok to go to the Cash Management Service Requests screen
Once the request is submitted, ANZ will review your service request. You may be asked for further information before an outcome can be advised. For updates on the status of the request, please refer to the Comments and Supporting Documents section in the Cash Management Service Requests screen.