Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand. Full details are available in Features by Geography.
To reopen a service request that is in a Completed status, follow the steps below.
- This action is only available for selected service requests and must be actioned within 14 days of the service request being completed
- You must have the appropriate permissions to reopen a service request
- You will receive an email each time a service request status changes
| STEP | ACTION |
|---|---|
| 1 | Click Service Requests menu, and then click your preferred sub-menu option to view the screen |
| 2 | Search the service requests on screen by using Search or Filter:
RESULT: The service requests that are in a Completed status will be displayed
|
| 3 | Click on the service request in the list |
| 4 | Click Reopen
RESULT: The Reopen Reason pop-up window is displayed.
|
| 5 | Select a reason and enter details for reopening the service request and click Submit
RESULT: The request status will be changed to In Progress status
|