Why can't I approve a transaction?
There are a number of reasons why you may not be able to approve a transaction, including:
- You do not have entitlements to approve the transaction
- The current status of the transaction does not allow it to be approved
- You have already approved the transaction
User entitlements can be viewed in ANZ Transactive - Trade.
Why can't I send a transaction for repair?
There are a number of reasons why you may not be able to send a transaction for repair, including:
- You do not have entitlements to send the transaction for repair
- The current status of the transaction does not allow for it to be sent for repair
- You have selected multiple transactions to be sent for repair and you can only send one transaction at a time for repair
User entitlements can be viewed in ANZ Transactive - Trade.
Why has a transaction not been processed?
Check the status of the transaction from the Pending Transaction screen for an indication as to why it has not been processed:
- Ready to Authorise: The transaction needs to be approved before it can be processed
- Partially Authorised: The transaction has not yet received all necessary approvals. It must be fully approved before it can be processed
- Ready to Check: The transaction requires review from a checker
- Repair: The transaction has an error and needs to be corrected
- Returned by Bank: The bank has identified an error with the transaction and needs to be corrected
- Authorise Failed: The transaction has failed the approval process and requires further action
Why can't I see the Trade Finance menu?
Currently, the Trade Finance menu is only accessible to users who log on with a security device.