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Trade Finance FAQs

Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies.
Full details are available in Features by Geography.
Why can't I see the Trade Finance menu?
Currently, the Trade Finance menu in ANZ Transactive - Global is only accessible to users who log on with a security device.
For more information, please also refer to New User FAQs.
Why can't I approve a transaction?
There are a number of reasons why you may not be able to approve a transaction, including:
  • You do not have entitlements to approve the transaction
  • The current status of the transaction does not allow it to be approved
  • You have already approved/partially approved the transaction
User entitlements can be viewed in ANZ Transactive - Trade.
Why can't I send a transaction for repair?
There are a number of reasons why you may not be able to send a transaction for repair, including:
  • You do not have entitlements to send the transaction for repair
  • The current status of the transaction does not allow for it to be sent for repair
  • You have selected multiple transactions to be sent for repair and you can only send one transaction at a time for repair
User entitlements can be viewed in ANZ Transactive - Trade.
Why has a transaction not been processed?
Check the status of the transaction from the Pending Transaction screen for an indication as to why it has not been processed:
  • Ready to Authorise: The transaction needs to be approved before it can be processed
  • Partially Authorised: The transaction has not yet received all necessary approvals. It must be fully approved before it can be processed
  • Ready to Check: The transaction requires review from a checker
  • Repair: The transaction has an error and needs to be corrected
  • Returned by Bank: The bank has identified an error with the transaction and needs to be corrected
  • Authorise Failed: The transaction has failed the approval process and requires further action