Geography: This article is applicable for ANZ Transactive Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.
Full details are available in Features by Geography.
The Cards Service Request workflow moves through several statuses due to the actions performed. The following table details each service request status.
| STATUS | DESCRIPTION |
|---|---|
| Pending Approval | The service request has been created and submitted for approval. |
| Pending Second Approval | The service request has been approved once and is waiting for a second approval. |
| Rejected | The service request has been rejected by one of the approvers. It will need to be modified if necessary and resubmitted for approval. Alternatively, it can be deleted. |
| Pending Verification | The New Cardholder Application service request is pending verification by an Identification Officer (IO). |
| In Progress | The service request is pending transmission and will automatically attempt to resubmit every 15 minutes for a maximum of two hours. If the service request cannot be sent during this timeframe, the status will change to Unsuccessful. Please resubmit. |
| Unsuccessful. Please resubmit. | The service request has not been submitted successfully and will need to be resubmitted using the Resubmit action. |
| Failed Validation | The service request has failed validation at ANZ. Refer to reason code for more detail. |
| Future Dated | The service request has been approved and is being held for processing on the nominated future date. |
| Cancelled | The service request has been cancelled. |
| Completed | The service request has been successfully processed by ANZ. |