Geography: This article is applicable for ANZ Transactive Global customers banking in Australia and New Zealand. Full details are available in Features by Geography.
Service Request video
About Service Requests
Service Requests in ANZ Transactive Global allows users to securely submit, track and manage a wide range of banking and administration requests online, without needing to contact ANZ directly. It provides a central place to raise requests, monitor their progress and view completed activities.
Using Service Requests, organisations can manage a variety of activities across payments, accounts and digital banking services, helping to streamline day-to-day administration.
Users can initiate requests at a time that suits them and track the status of requests from submission through to completion.
From the Service Requests menu, you can:
- Submit transaction and payment-related enquiries and requests
- Manage digital channel administration, including user maintenance requests
- Request updates to account and legal entity information
- Generate account-related documents and confirmations
- Upload supporting documentation directly to ANZ
- Track the status and progress of requests online
- Review, approve or action requests as part of your organisation's workflow