Full details are available in Features by Geography.
About managing direct debits
Eligible users with Payment Management role permissions and account access can approve, copy, delete, edit, and view Singapore direct debits from the Payments menu. You can also recall, resubmit direct debits in a particular payment status.
Manage Direct Debits
- You can only approve direct debits in a Pending Approval status.
- You can approve up to 1,000 transactions per page at a time from the Current Payments screen.
- 2-Factor Authentication is required for the final approver only.
- You cannot approve a direct debit that you created unless you have Allow Self Approval entitlements.
- Where multiple roles set conflicting approval discretion values for a direct debit, the lowest approval discretion value will apply. Please refer to your company administrator to confirm your User Permissions.
Approve Payments video
This video is an example of an approval process from the Payments menu. Search and select the Direct Debit to approve. Reference to rates in this video, does not apply to direct debits.
| STEP | ACTION | ||||||||||||||||||||||||||
| 1 | Click Payments > Current Payments menu. | ||||||||||||||||||||||||||
| 2 |
Search and select direct debits with a Pending Approval status:
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| 3 |
Use one of the following methods to approve the direct debit(s):
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| 4 | Review the direct debit details from the Approve Selected Payments window. | ||||||||||||||||||||||||||
| 5 | If required, click Approve for direct debits pending further approvals. | ||||||||||||||||||||||||||
| 6 |
If required for final approval, you will need to digitally sign the direct debit to send to the bank for processing. Use one of the 2-factor authentication methods below: ANZ Digital Key (ADK)
Use the activated ANZ Digital Key app on your mobile device to approve transactions using one of the following methods. Approve via Push Notification
Approve via QR Code
Token
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Depending on the direct debit status, you can create a copy of the direct debit from the following menus:
- Current Payments: Future Dated and Processing status of payments or direct debits in a Completed, or Bank Rejected status that have been processed in the last 30 calendar days.
- Past Payments: Completed, Completed with Error and Bank Rejected status.
| STEP | ACTION |
| 1 | Click Payments > Current Payments menu or, Click Payments > Past Payments menu. |
| 2 |
Search and select direct debit to copy:
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| 3 |
Use one of the following methods to copy the direct debit:
RESULT: A new direct debit is created and in a Draft status.
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| 4 | Update the direct debit instruction, then click Review & Submit. |
| 5 |
Click Submit.
RESULT: Direct Debit has been submitted and pending approval.
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- You can delete direct debits in a Draft, Pending Approval, or Approver Rejected status.
- Direct debits in a deleted status, cannot be edited, recalled, copied, etc.,
- Deleted direct debits will remain in the system for 30 calendar days.
| STEP | ACTION |
| 1 | Click Payments > Current Payments menu. |
| 2 |
Search and select direct debit(s) to delete.
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| 3 |
Use one of the following methods to delete the direct debit(s):
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| 4 |
Click OK / Yes from the confirmation pop-up window.
RESULT: Direct Debit has been deleted and will appear with a Deleted status for up to 30 calendar days.
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- You can edit direct debits in a Draft or Approver Rejected status.
- To edit a direct debit that has already been submitted for approval and is in a Pending Approval status, you must Recall the direct debit first.
| STEP | ACTION |
| 1 | Click Payments > Current Payments menu. |
| 2 |
Search and select direct debit to edit.
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| 3 |
Use one of the following methods to edit the direct debit:
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| 4 | Update the direct debit details, then click Review & Submit. |
| 5 |
Click Submit.
RESULT: Direct Debit has been submitted and pending approval.
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| STEP | ACTION |
| 1 | Click Payments > Current Payments menu. |
| 2 |
Search and select direct debit(s) to recall.
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| 3 |
Use one of the following methods to recall the direct debit(s):
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| 4 |
Click OK / Yes from the confirmation pop-up window.
RESULT: Direct Debit has been recalled and will appear with a Draft status. Direct Debit can now be edited and approved.
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| STEP | ACTION |
| 1 | Click Payments > Current Payments menu. |
| 2 |
Search and select direct debits with a Pending Approval status:
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| 3 |
Use one of the following methods to reject the direct debit(s):
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| 4 |
Choose Reason for Rejection then click OK.
RESULT: The direct debit has been rejected and will appear with an Approver Rejected status. Direct Debit can now be edited and approved.
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| STEP | ACTION |
| 1 | Click Payments > Current Payments menu. |
| 2 |
Search and select direct debit(s) to stop.
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| 3 |
Use one of the following methods to stop the direct debit(s):
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| 4 |
Click OK / Yes from the confirmation pop-up window.
RESULT: Direct Debit has been stopped and will appear with a Draft status. Direct Debit can now be edited and approved.
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| STEP | ACTION |
| 1 | Click Payments > Current Payments menu. |
| 2 |
Search and select direct debit(s) to submit.
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| 3 |
Click on the direct debit to display the Direct Debit screen and then click Submit on the Control Bar.
RESULT: Direct Debit has been submitted and pending approval.
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Depending on the direct debit status, you can view direct debit(s) from the following menus:
- Current Payments: displays a list of payments and direct debits that have been processed within the last 30 calendar days.
- Past Payments: displays a list of all your payments and direct debits that have been processed by ANZ in the last 24 months and are in a Completed, Completed with Error or a Bank Rejected status.
| STEP | ACTION |
| 1 | Click Payments > Current Payments menu or, Click Payments > Past Payments menu. |
| 2 | Search and select direct debit(s) to view. |
| 3 | Click on the direct debit to view the Direct Debit screen. |
| 4 | Click Close to exit out of the Direct Debit screen or choose another option on the Control Bar. |