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Manage Direct Debits (Singapore)

Geography: This article is applicable for ANZ Transactive - Global customers banking in Singapore.
Full details are available in Features by Geography.

About managing direct debits

Eligible users with Payment Management role permissions and account access can approve, copy, delete, edit, and view Singapore direct debits from the Payments menu. You can also recall, resubmit direct debits in a particular payment status.

Manage Direct Debits

Approve Direct Debits
  • You can only approve direct debits in a Pending Approval status.
  • You can approve up to 1,000 transactions per page at a time from the Current Payments screen.
  • 2-Factor Authentication is required for the final approver only.
  • You cannot approve a direct debit that you created unless you have Allow Self Approval entitlements.
  • Where multiple roles set conflicting approval discretion values for a direct debit, the lowest approval discretion value will apply. Please refer to your company administrator to confirm your User Permissions.

Approve Payments video

This video is an example of an approval process from the Payments menu. Search and select the Direct Debit to approve. Reference to rates in this video, does not apply to direct debits.

STEP ACTION
1 Click Payments > Current Payments menu.
2

Search and select direct debits with a Pending Approval status:

  • Click View > Payment for my Approval from the Control Bar, or
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3

Use one of the following methods to approve the direct debit(s):

  • Method 1: Select the direct debit(s) and click Approve on the Control Bar
  • Method 2: Right-click on the direct debit and click Approve on the Context Menu
  • Method 3: Select the direct debit(s) and click Actions > Approve on the Control Bar
  • Method 4: Click on the direct debit to display the Direct Debit screen and then click Approve on the Control Bar
4 Review the direct debit details from the Approve Selected Payments window.
5 If required, click Approve for direct debits pending further approvals.
6

If required for final approval, you will need to digitally sign the direct debit to send to the bank for processing. Use one of the 2-factor authentication methods below:

ANZ Digital Key (ADK)

Use the activated ANZ Digital Key app on your mobile device to approve transactions using one of the following methods.

Approve via Push Notification
STEP ACTION
1 Tap OK on the ANZ Digital Key notification on your mobile device to launch the ANZ Digital Key app.
2 Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID.
3

Review the pending request details shown in ANZ Digital Key, then:
 

  • Tap Accept to accept the request, or
  • Tap Decline to decline the request.
RESULT: When accepted, the request will be processed and completed. Close the app as no further action is required.

ADK Approval.png

Approve via QR Code
STEP ACTION
1 Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID.
2 Tap Scan QR Code on the screen to switch to camera mode.
3

Scan the request approval QR Code from your desktop or laptop computer using the camera.
If you are experiencing difficulties scanning the QR Code, please:

  • ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down), or
  • try moving your device closer or further away from your screen, or
  • adjust the brightness of your camera.
4

Review the pending request details shown in ANZ Digital Key, then:
 

  • Tap Accept to accept the request, or
  • Tap Decline to decline the request.
RESULT: When approved, the request will be processed and completed. Close the app as no further action is required.

QR Code Approval.png

Token
STEP ACTION
1 Generate your authorisation code.
2 Enter your authorisation code.
3 Click Approve.
Copy Direct Debits
To reduce the risk of fraud, ANZ recommends you always validate mandate details when using the copy function.

Depending on the direct debit status, you can create a copy of the direct debit from the following menus:

  • Current Payments: Future Dated and Processing status of payments or direct debits in a Completed, or Bank Rejected status that have been processed in the last 30 calendar days.
  • Past Payments: Completed, Completed with Error and Bank Rejected status.
STEP ACTION
1 Click Payments > Current Payments menu or,
Click Payments > Past Payments menu.
2

Search and select direct debit to copy:

  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3

Use one of the following methods to copy the direct debit:

  • Method 1: Right-click on the direct debit and click Copy on the Context Menu
  • Method 2: Select the direct debit and click Actions > Copy on the Control Bar
  • Method 3: Click on the direct debit to display the Direct Debit screen and then click Copy on the Control Bar
RESULT: A new direct debit is created and in a Draft status.
4 Update the direct debit instruction, then click Review & Submit.
5

Click Submit.

RESULT: Direct Debit has been submitted and pending approval.
Delete Direct Debits
  • You can delete direct debits in a Draft, Pending Approval, or Approver Rejected status.
  • Direct debits in a deleted status, cannot be edited, recalled, copied, etc.,
  • Deleted direct debits will remain in the system for 30 calendar days.
STEP ACTION
1 Click Payments > Current Payments menu.
2

Search and select direct debit(s) to delete.

  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3

Use one of the following methods to delete the direct debit(s):

  • Method 1: Right-click on the direct debit and click Delete on the Context Menu
  • Method 2: Select the direct debit(s) and click Actions > Delete on the Control Bar
  • Method 3: Click on the direct debit to display the Direct Debit screen and then click Delete on the Control Bar
4

Click OK / Yes from the confirmation pop-up window.

RESULT: Direct Debit has been deleted and will appear with a Deleted status for up to 30 calendar days.
Edit Direct Debits
  • You can edit direct debits in a Draft or Approver Rejected status.
  • To edit a direct debit that has already been submitted for approval and is in a Pending Approval status, you must Recall the direct debit first.
STEP ACTION
1 Click Payments > Current Payments menu.
2

Search and select direct debit to edit.

  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3

Use one of the following methods to edit the direct debit:

  • Method 1: Right-click on the direct debit and click Edit on the Context Menu
  • Method 2: Select the direct debit and click Actions > Edit on the Control Bar
  • Method 3: Click on the direct debit to display the Payment Details screen and then click Edit on the Control Bar
4 Update the direct debit details, then click Review & Submit.
5

Click Submit.

RESULT: Direct Debit has been submitted and pending approval.
Recall Direct Debits
You can recall direct debits in a Pending Approval status.
STEP ACTION
1 Click Payments > Current Payments menu.
2

Search and select direct debit(s) to recall.

  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3

Use one of the following methods to recall the direct debit(s):

  • Method 1: Right-click on the direct debit and click Recall on the Context Menu
  • Method 2: Select the direct debit(s) and click Actions > Recall on the Control Bar
  • Method 3: Click on the direct debit to display the Direct Debit screen and then click Recall on the Control Bar
4

Click OK / Yes from the confirmation pop-up window.

RESULT: Direct Debit has been recalled and will appear with a Draft status. Direct Debit can now be edited and approved.
Reject Direct Debits
You can reject direct debits in a Pending Approval status.
STEP ACTION
1 Click Payments > Current Payments menu.
2

Search and select direct debits with a Pending Approval status:

  • Click View > Payment for my Approval from the Control Bar, or
  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3

Use one of the following methods to reject the direct debit(s):

  • Method 1: Select the direct debit(s) and click Reject on the Control Bar
  • Method 2: Right-click on the direct debit and click Reject on the Context Menu
  • Method 3: Select the direct debit(s) and click Actions > Reject on the Control Bar
  • Method 4: Click on the direct debit to display the Direct Debit screen and then click Reject on the Control Bar
4

Choose Reason for Rejection then click OK.
If Other is chosen, enter reason then click OK.

RESULT: The direct debit has been rejected and will appear with an Approver Rejected status. Direct Debit can now be edited and approved.
Stop Direct Debits
You can stop direct debits in a Future Dated status.
STEP ACTION
1 Click Payments > Current Payments menu.
2

Search and select direct debit(s) to stop.

  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3

Use one of the following methods to stop the direct debit(s):

  • Method 1: Right-click on the direct debit and click Stop on the Context Menu
  • Method 2: Select the direct debit(s) and click Actions > Stop on the Control Bar
  • Method 3: Click on the direct debit to display the Direct Debit screen and then click Stop on the Control Bar
4

Click OK / Yes from the confirmation pop-up window.

RESULT: Direct Debit has been stopped and will appear with a Draft status. Direct Debit can now be edited and approved.
Submit Direct Debits
You can submit direct debits in a Draft or Approver Rejected status.
STEP ACTION
1 Click Payments > Current Payments menu.
2

Search and select direct debit(s) to submit.

  • Use Filter from the Control Bar and enter searchable criteria, or
  • Sort columns by clicking the column heading to reorder column by ascending or descending order.
3

Click on the direct debit to display the Direct Debit screen and then click Submit on the Control Bar.

RESULT: Direct Debit has been submitted and pending approval.
View Direct Debits

Depending on the direct debit status, you can view direct debit(s) from the following menus:

  • Current Payments: displays a list of payments and direct debits that have been processed within the last 30 calendar days.
  • Past Payments: displays a list of all your payments and direct debits that have been processed by ANZ in the last 24 months and are in a Completed, Completed with Error or a Bank Rejected status.
STEP ACTION
1 Click Payments > Current Payments menu or,
Click Payments > Past Payments menu.
2 Search and select direct debit(s) to view.
3 Click on the direct debit to view the Direct Debit screen.
4 Click Close to exit out of the Direct Debit screen or choose another option on the Control Bar.

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