September Announcements 2025

Our ANZ Customer Protection Team is now available 24/7, 365 days. If you have been impacted by fraud or have seen any unusual activity on your account, contact ANZ Customer Protection via Global digital services support.

From 1 September 2025, you can now include & and ' as acceptable characters for Vietnam Account Transfer, ACH and Cash Withdrawal payments. For more information, refer to the Payment Parameters article.

Customers can now access up to 5 years of e-Statements:

• From 1 September, this capability will be extended, allowing customers to generate e-Statements for eligible Australian domiciled accounts for the past 5 years. This enhancement means users can view account balance and transaction data for up to 5 years going forward, providing greater visibility and convenience for historical account information.

  For more information about the e-Statements, see Account e-Statements on ANZ Digital Services Help.

From 1 September 2025, the Get Rate alert has been enhanced to include same-day cross-currency payments:

Previously, this alert only applied to future-dated payments. With this update, users will now receive notifications when same-day cross-currency payments require a Get Rate action for dynamic rate requests.

• Get Rate (Hong Kong and Singapore customers): Notifies users when cross-currency payments (same-day and future-dated) require a Get Rate action for dynamic rate requests.
• Insufficient Funds (Hong Kong, India, the Philippines, and Singapore customers): Notifies users when payments have failed due to insufficient funds. Once sufficient funds are available in the account, you can resubmit the payment prior to the cut-off time on the same value date, without requiring additional approvals. 

For more information, please refer to User Settings in ANZ Digital Services Help.

From 1 September 2025, the Beneficiary City field is now mandatory when creating a Philippines PESONet payment. To create a PESONet payment, refer to the Create PESONet Payment (Philippines) article.

From 8 September, nine additional fields in the Commercial Cards Account Activity screen in ANZ Transactive - Global:

• Billing Amount
• Billing Currency
• Transaction Amount
• Transaction Currency
• Merchant Category Code
• Overseas Transaction Fee
• ATM Operator Fee
• Estimated GST Amount
• Authorisation Code

These additional fields will also be reflected in the Cardholder Activity Report.

For more information, see Commercial Card screens in ANZ Digital Services Help.

From 15 September 2025, ANZ Transactive – Global will introduce an updated outward narrative format for RTGS payments. This enhancement will include the Customer Reference to improve traceability and reconciliation. The new format will be structured as follows:

RTGS (4)+Payment ID (11)+Customer Reference (20)+Beneficiary Name (11)+UTR Reference (22)+Remittance Information (140)

Please ensure your systems are updated to accommodate this revised format.

From 15 September 2025, the following enhancements will be made to the Administration menu:

Jurisdiction Visibility 

A new Primary Jurisdiction field has been added to the Division Settings, Division Details screens, and the Division Detailed Report, displaying the assigned jurisdiction(s) for each division.

KYC Requirements

Administrators need to have undertaken Know Your Customer (KYC) in each jurisdiction assigned to your organisation in ANZ Transactive - Global. Administrators who have not performed KYC will receive the following error message when attempting to perform an action in the Administration menu (except Reject action). Please contact ANZ for further assistance.

Payment Approval Workflow

New Authorisation Groups in Authorisation Panels are available:

1. R (Releaser): Users assigned with a R(Releaser) Authorisation Group release payments to the bank for processing after the final approver has approved the payment.
2. V (Verifier): Users assigned with a V(Verifier) Authorisation Group verify payment details before an approver approves the payment.

For more information, refer to Authorisation Panels.

User Permissions

Administrators can now:

• Copy permissions from deleted users
• Delete users who have access to the following Markets applications:
  • ANZ eMatching - AU
  • ANZ eMatching - NZ
  • ANZ FX Online

Singapore customers with FAST payments will automatically be provisioned with the PayNow domestic payment type in ANZ Transactive - Global.

PayNow allows you to transfer funds from your Singapore domiciled SGD account, to a beneficiary's account using an alias such as: Unique Entity Number (UEN), Virtual Payment Address (VPA), National Registration Identity Card / Foreign Identification Number (NRIC/FIN) or mobile number. Funds are credited to the beneficiary account in near real-time.

For more information, please refer to Create PayNow Payment (Singapore).

Payment Reports

Payment reports will have some variations for PayNow Payments. For more information, please refer to Payment Report Types for the following reports:

• Beneficiary Advice
• Debit Advice
• Payment Audit Report
• Payment Details Report
• Payment Summary Report

This 30-minute session will demonstrate ANZ Digital Services Help including:

• Step-by-step guidance for navigating our online help tool
• Helpful & practical tips
• Our most popular articles
• Support material
• Q&A (via MS Teams chat)

View our webinar recording, Navigating ANZ Digital Services Help: Your How-To Guide, hosted on 24 September 2025, that covered topics including: Step-by-step guidance for navigating our online help tool, helpful & practical tips and our most popular articles.