| 1 | How do we enable Service Requests? | Please contact your ANZ Representative who can confirm your eligibility and when you can be activated. |
| 2 | How can I add, manage or remove a security device from an existing user? | You can manage security devices for existing users via the Digital Channels > Amend User Service Request. For more information, refer to Digital Channels Service Requests. |
| 3 | What is the difference between ANZ Managed vs Company Managed Users? | Company Managed users are created and managed solely by your organisation administrators and can perform various tasks depending on the role that is assigned to the company managed user. Users can be ANZ managed for various reasons, including requiring a security device to perform a particular function in the digital channel. For more information, refer to ANZ Managed vs Company Managed Users. |
| 4 | Our site is setup with a triple administration model, will Service Requests approval follow this setup? | Your approval flow for Service Request will align to your site administration model. For triple administration model, approval from three authorised users will be required in order for the request to be submitted. For more information, refer to Approve and Reject Service Request. |
| 5 | Is ADK (ANZ Digital Key) available for both Android and iPhone users? | Yes, ANZ Digital Key is compatible for both Apple iPhone iOS 13 or later and Android version 9 or later. |
| 6 | Are Service Requests available for my New Zealand accounts? | Yes, Service Requests are available for New Zealand accounts. For more information, on Service Request types and jurisdiction availability refer to Service Request Types. |
| 7 | Can I upgrade a company managed user to an ANZ managed user through the Self Service portal? | Yes, you can upgrade a user by selecting Manage Digital Channel > Amend User. For more information, refer to Digital Channels Service Requests. |