Manage PayTo hub refunds

Approve or reject a PayTo hub refund

Eligible users with an Approve role and account access can approve or reject an initiated refund for the full or partial amount.

• If approved, the refund will be sent back to the same account used for the original PayTo payment. If the payment was made using a PayID, the refund will go to the account that was linked to that PayID at the time of the original transaction. 
• If rejected, enter a reason for the rejection.

Refund screen

Refund screen

The Refund screen shows the refund details, including the full or partial refund amount, as well as the original transaction details. 

Screen details

FIELD	DESCRIPTION
Refund Details
Creation Date	Transaction date of the refund.
Refund ID	Unique refund ID
Refund Amount	The amount being refunded which can be the full or partial refund of the original PayTo payment.
Status	The status of the refund.
Beneficiary Name	Beneficiary name on the PayTo payment.
Debit Account	The account number used to refund the payment.
End to End ID	The customer-supplied reference included in the original PayTo payment.
Rejection Reason	The reason input by the user, if the refund has been rejected.
Transaction ID	The clearing system reference from the PayTo payment (MPIR) outcome.
Value Date	The settlement date of the PayTo payment.
Remittance Information
Line 1	Narrative information to be included on refund that includes the Transactive ID and End to End ID.
Line 2	Optional input included in the narrative, that will be viewed by the recipient.
Audit Details
Creation Time	Date and time the refund was created.
Created By	User ID of the person who created the refund.
Approved Time	Date and time the refund was approved or rejected.
Approved By	User ID of the person who approved or rejected the refund.
Original Transaction Details
Value Date	Transaction date of the original PayTo payment being refunded.
Instructed Amount	Full amount of the original PayTo payment.
Instruction ID	The unique identifier generated by ANZ for the PayTo payment.
End to End ID	The reference associated with the original PayTo transaction, which was credited to you as the PayTo hub.
Transaction ID	The clearing system reference from the MPIR outcome.
Debit Account Name	The account number used to refund the payment.
Beneficiary Customer Name	Beneficiary name on the PayTo Agreement.
Settlement Account	The account where the original PayTo payment was credited.
Mandate ID	The unique PayTo Agreement (Mandate) ID that references the agreement authorising the payment.

Reason for Rejection screen

When rejecting the refund, enter a reason for the rejection. 

How to approve a refund

STEP	DESCRIPTION
1	Click PayTo hub > Refunds menu.
2	Search and select mandate.
3	View the refund details, then click Approve.
4	Digitally sign the refund using 2-factor authentication ANZ Digital Key to send to the bank for processing: ANZ Digital Key (ADK) Use the activated ANZ Digital Key app on your mobile device to approve transactions using one of the following methods. Approve via Push Notification STEP ACTION 1 Tap on the ANZ Digital Key notification on your mobile device to launch the ANZ Digital Key app. 2 Tap Sing in in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID. 3 Review the pending request details shown in ANZ Digital Key, then: Tap Accept to accept the request, or Tap Reject to decline the request. RESULT: When accepted, the request will be processed and completed. Close the app as no further action is required. Approve via QR Code STEP ACTION 1 Tap Sign in in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID. 2 Tap Scan QR Code on the screen to switch to camera mode. 3 Scan the request approval QR Code from your desktop or laptop computer. using the camera. If you are experiencing difficulties scanning the QR Code, please: ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down), or try moving your device closer or further away from your screen, or adjust the brightness of your camera. 4 Review the pending request details shown in ANZ Digital Key, then: Tap Accept to accept the request, or Tap Reject to decline the request. RESULT: When approved, the request will be processed and completed. Close the app as no further action is required. RESULT: This refund has been approved and is now processing.

How to reject a refund

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