Skip to main content
Bahasa Indonesia 日本語 Tiếng Việt 简体中文 繁體中文
Contact

Accessing support and training

Geography: This article is applicable for ANZ Transactive Global customers banking in all ANZ regions.
User Interface Refresh: ANZ Transactive Global

Accessing support and training

Use the Support & training menu in the User toolbar to access support resources. You can check system availability, access ANZ Digital Services Help, view and register for training webinars, and find contact details for ANZ Support.

Support & training.png

System status

View updates on the status and availability of ANZ digital channels and services across ANZ's global network, including Australia, New Zealand, Asia, the Pacific, Europe, and the Americas.

Supported services include ANZ Transactive Global, ANZ Fileactive, ANZ Cashactive, ANZ Transactive Trade, and ANZ Transactive Cash Asia (cheque processing).

You can use the Status Page to:

  • View the current operational status of ANZ digital services
  • Check for planned maintenance and service interruptions
  • Stay informed about service availability and outages
  • Subscribe to status notifications and updates

To learn more, visit Status Page in ANZ Digital Services Help.

Help centre

Access ANZ Digital Services Help to find self-service support, instructional guides, videos, and information for ANZ digital channels.

You can use the Help centre to:

  • Browse step-by-step instructions and FAQs
  • Access administration and security information 
  • View support contact details for your region 
  • Access the latest system status information

To learn more, visit ANZ Digital Services Help.

Training

Access training resources to help you get the most from ANZ digital channels.

You can:

  • Register for upcoming live webinars
  • Watch recorded webinars on demand
  • Learn about payments, reporting, administration, system navigation and other topics
  • Explore features and functionality across ANZ Transactive Global

To learn more, visit Training Webinars.

Contact Support

If you are experiencing difficulties with accessing your digital channel, please refer to ANZ Digital Services Status Page for up-to-date information about the operation of ANZ Institutional systems.

Let’s get you to the right support team

Australia

If required, click Change region to select New Zealand or All other regions.

Contact support.png

Report suspicious or fraudulent activity

Report suspicious or fraudulent activity.png 

To report fraudulent or unusual activity on your account, please immediately contact our Customer Protection team.

STEP ACTION

1

 Click Support & training from your User toolbar.

2

 Click Contact support.

3

 Click Report suspicious or fraudulent activity.

4

 Cal the one-time phone number.

5

Enter your one-time access code when prompted.

The phone number and access code is valid for 90 seconds. If the 90 seconds has expired: 

  • Click Regenerate to generate a new one-time phone number and access code, or
  • Click Done, and email the Customer Protection team (fraud@anz.com), or
  • Contact the Wholesale Digital Customer Protection team, at Global digital service support.
General enquiries, support and security device assistance
STEP ACTION

1

 Click Support & training from your User toolbar.

2

 Click Contact support.

3

Choose support required from the available options:

  • Support with Transactive Global payments
  • Help with accounts or transactions
  • Manage an account (open, change or close)
  • Set up or replace a security device

4

 Cal the one-time phone number.

5

Enter your one-time access code when prompted.

The phone number and access code is valid for 90 seconds. If the 90 seconds has expired: 

  • Click Regenerate to generate a new one-time phone number and access code, or
  • Click Back, to choose another option or
  • Click Done and contact us at Global digital service support.
Other enquiries

For all other enquiries including ANZ FX Online, eMatching, Transactive – Foreign Exchange, Asset Finance Portal, and Clearing Services contact our Global digital services support teams.

Our Institutional Customer Service Centres can help with:

  • security and sign-in issues
  • ANZ digital services support
  • payments and cash management enquiries
  • trade finance and supply chain activities
  • clearing services
  • reporting suspicious or fraudulent account activity

To contact a Customer Service Centre, either:

  • Click Contact at the top right of this page then choose your jurisdiction and contact method for your enquiry, or 
  • Follow the steps below in ANZ Transactive Global.
STEP ACTION

1

 Click Support & training from your User toolbar.

2

 Click Contact support.

3

 Click Visit ANZ Customer Services Centre.

4

 Choose your jurisdiction and contact method for your enquiry.
New Zealand and All other regions

If required, click Change region to select Australia, New Zealand or All other regions.

Contact support NZ and All other regions.png

Global digital services support

Our Institutional Customer Service Centres can help with:

  • security and sign-in issues
  • ANZ digital services support
  • payments and cash management enquiries
  • trade finance and supply chain activities
  • clearing services
  • reporting suspicious or fraudulent account activity

To contact a Customer Service Centre, click Contact at the top right of this page, or follow the steps below in ANZ Transactive Global.

STEP ACTION

1

 Click Support & training from your User toolbar.

2

 Click Contact support.

3

 Click Visit ANZ Customer Services Centre.

4

 Choose your jurisdiction and contact method for your enquiry.

Learn more