Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia. Full details are available in Features by Geography.
PayID - General FAQs
How can I display the PayID logo and instructions on my invoices?
Please refer to the PayID Identity Guidelines for Business instructions on the PayID website.
What PayID information can we show on the invoice we provide to our customers?
You can display the PayID wordmark, symbol or text-only mark, including your Pay ID option of the email address or a mobile phone number, plus your PayID name and any additional Reference. The details allow your customer to pay using an alternative method. The additional information provides confidence that the customer is paying into the correct account. Please note that the invoice will not need to be validated by ANZ, but the logo requirements must follow the guidelines.
Please refer to the PayID Identity Guidelines for Business instructions on the PayID website.
Can I receive a PayID notification when a PayID status has been updated?
Currently, there is no option to receive PayID notifications.
Are there any fees related to PayID?
No, there are no fees for creating a PayID or additional fees for incoming funds paid to a PayID. Electronic credit and statement line item fees will apply as they do today for payments into a BSB and account number.
PayID - Create PayID FAQs
Why can't I see our account in the PayID Management request screen?
- The account must have PayID Management Product Entitlements enabled. Eligible users can view the Product Settings for the account from the Administration > Account Management screen.
- The user role must have the account enabled for PayID Management from the Receivables Permission Cash Management role.
If your nominated account is not listed, please contact your company Administrator or ANZ representative.
Does the mobile number or email address used have to belong to an organisation?
It is recommended that the mobile number and email address used for the PayID is company owned. The user will tick the disclaimer to acknowledge that the company owns the mobile number and email address however, the system does not validate these details.
How many PayID's can be registered to one bank account?
You can register multiple PayIDs to a single Australian AUD account, however a unique PayID can only be linked to one account. Example: PayID +61 123456789 can be linked to AUD account 987654321, but the PayID mobile number cannot be link to another account. You can also link PayID Receivables@email.com to the same account 987654321.
How long is the PayID verification code valid?
The verification code is available for single use only and is active for 24 hours for the PayID and account combination. If the system times out, you will need to generate a new PayID verification code.
How many times can I resend a PayID verification code?
You can click to resend a new verification code up to 5 times for the same PayID and account combination. Once you have exceeded the number of resend attempts, please wait 24 hours before you can generate a new verification code for the same PayID and account combination.
What happens if the PayID is registered to another bank account?
You will receive the below error message upon entering your verification code and the PayID will display a Bank Rejected status.
"We were unable to create your PayID as it is already linked to another bank account.
You can request a transfer from the financial institution that the PayID is registered to, or contact the ANZ Customer Service Centre should you wish to raise an ownership dispute."
What happens if the PayID is already registered to the same ANZ account?
You will receive the below error message upon entering your verification code and the PayID will not be created.
"The PayID could not be created as the same PayID is already registered to you."
How long does it take for a PayID to be registered?
Once approved, the PayID request created in ANZ Transactive - Global using your organisation's mobile number or email address is instantaneous.
PayID - Manage PayID FAQs
How do I change the account number registered against a PayID?
To change the account number registered against a PayID, follow the Edit PayID instructions.
How can I port a PayID from another Financial Institution?
Using your other Financial Institution's digital channel, transfer your PayID. Your PayID is now available for Transfer at the New Payments Platform (NPP) in this status. Log on to ANZ Transactive - Global and create a PayID using the same PayID value entered for the other Financial Institution. When the ANZ PayID is registered, NPP will transfer the PayID from the other Financial Institution to ANZ.
You can only port a PayID with an email address or mobile number from another ANZ Digital Channel or another financial institution.
Can I approve multiple PayID requests at the same time?
No. You can only approve one PayID request at a time.
How many approvers are required to approve a PayID request?
This can configured to one or two approvers.
Can I edit a Rejected PayID request?
No. You cannot edit a rejected PayID. Please create a new PayID request.
What fields can I edit in a PayID request?
You can only edit the account number and add/amend the custom extension.
Can I view the Rejection Reason added to a PayID?
No. The Rejection Reason is not stored in the database.
PayID - Payment FAQs
How can I use PayID to receive payments?
To receive payments using PayID, create a PayID using a valid mobile number or email address and link to your registered Australian AUD account. Payees can pay to your registered account using your PayID.
Can I make international or RTGS payments to a PayID?
PayID is available for OSKO payments only.
When can I expect funds to be available in my account when my customer pays to our PayID?
Payments are expected in near real-time if both send and receive accounts utilise PayID. Some payments may take up to 24 hours for first-time payments to a sender’s account, allowing security checks to occur.
What are the cut-off times for PayID?
Payments using a PayID are processed 24/7 with participating banks in Australia.
PayID - Reporting FAQs
How can I view PayID information on my Account Statement Report?
When creating an Account Statement Report request in CSV, tick Generate with additional information checkbox. The PayID email address or mobile number will appear in the Additional Information column.
How can I view PayID information on my Transaction Details report?
To view PayID information on your Transaction Details report, refer to the Paid To field to view the email address or mobile number.