Which users are given access to Periodic Direct Debits?
User permissions mirror Direct Debit Templates entitlements so if a user can currently only View Direct Debit templates, they will only be able to view Periodic Direct Debits.
When does a Periodic Direct Debit need to be approved?
- If your organisation has Approval Required for Templates selected from Administration > Other Settings > Division Details Screen, then the Periodic Direct Debit schedule requires approval
- If the active Periodic Direct Debit is edited and your organisation has Approval Required for Templates selected from Administration > Other Settings > Division Details Screen, then the Periodic Direct Debit schedule requires approval
- For each scheduled instance when the Periodic Direct Debit is due, the Periodic Direct Debit instance requires approval from the Current Direct Debits screen or Pending Approval workspace widget
Why can I approve a direct debit created from a periodic direct debit schedule when I do not have 'Allow Self Approval' entitlements?
The system automatically generates the periodic direct debit instance up to seven days before the value date. Therefore, the ‘Allow Self Approval’ entitlements does not apply.
What types of Periodic Direct Debit reports are available?
Periodic Direct Debit Audit Report - From the Periodic Direct Debit screen, select a periodic direct debit from the list. From the View Periodic Direct Debit screen, click Reports > Periodic Direct Debit Audit Report to generate a .csv report
When is a direct debit instance created?
A direct debit is created from the schedule seven days before the Value Date unless there is less days between the Start Date and Next Run Date.
How does the Periodic Direct Debit schedule handle non-business days?
Australian-based accounts
If the Next Run Date is a non-business day, the direct debit Value Date will either be the previous or next business day, based on the schedule. Below are some examples for how non business days are handled:
If the Next Run Date is a non-business day, the direct debit Value Date will either be the previous or next business day, based on the schedule. Below are some examples for how non business days are handled:
| Start Day | Repeat On | Non Business Days | Next Run Date | Direct Debit Created On | Direct Debit Value Date |
|---|---|---|---|---|---|
| 19 June | Day 26 |
Process on previous business day |
26 June (Sat) |
19 June |
25 June |
| 19 June | Day 26 |
Process on next business day |
26 June (Sat) |
19 June |
28 June |
| 19 June | Day 25 |
Either choose is not looked at as Next run Date is a business day |
25 June (Fri) |
18 June |
25 June |
| 19 June | Day 19 |
Process on next business day |
19 June (Sat) |
19 June |
21 June |
New Zealand-based accounts
If the Next Run Date is a non-business day the Direct Debit will be processed on that day.
If the Next Run Date is a non-business day the Direct Debit will be processed on that day.
How can I tell which direct debits are periodic direct debits?
The Template Name for periodic direct debits starts with “PDD”: 
Can I receive a notification when the Periodic Debit Debit is awaiting approval?
Yes. You can enable 'Transactions Pending Authorisation' from your Alerts and Notifications settings.
Can I stop a Periodic Debit Debit schedule?
Yes. To stop the Periodic Debit Debit schedule from generating any more direct debit instances, you can Delete the Periodic Direct Debit. The schedule will appear in the Periodic Debit Debit screen with a deleted status.