Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies, excl. Japan and South Korea. Full details are available in Features by Geography.
New Account Reports menu coming soon.
What are the different types of Return Reason Codes on my Reports?
Returned Direct Debits/Credits
| RETURN CODE | RETURN REASON |
| 001 | Invalid BSB Number |
| 002 | Payment Stopped |
| 003 | Account Closed |
| 004 | Customer Deceased |
| 005 | No account or incorrect account number |
| 006 | Refer to customer |
| 008 | Invalid User ID Number |
| 009 | Technically Invalid
|
Returned Cheques
| RETURN CODE | RETURN REASON |
| 914 | Account Closed |
| 915 | Account transferred |
| 916 | Alteration requires Drawer's initials |
| 917 | Alteration requires Drawer’s signature |
| 918 | Another signature mandatory |
| 919 | Arrangements incomplete |
| 920 | Drawer deceased |
| 923 | Drawer’s signature mandatory |
| 924 | Effects not clear |
| 926 | Item not yet to hand |
| 927 | Mutilated |
| 928 | Not signed in accordance with authority held |
| 929 | Payment Stopped |
| 930 | Payment stopped—awaiting confirmation |
| 931 | Post-dated |
| 932 | Refer to Drawer [Insufficient funds] |
| 933 | Refer to Drawer [Legal requirement] |
| 936 | Signature unknown |
| 937 | Signature unlike specimen held |
| 938 | Stale [over 15 months old] |
| 939 | Turned-back item [Failure to settle] |
| 940 | Duplicate Item |
| 941 | Un-processable Item |
| 942 | No Account |
| 943 | Not Authorised |
| 944 | Drawers confirmation mandatory, please represent |
| 951 | Forged or counterfeit instrument |
| 952 | Instrument materially altered |
| 953 | Instrument lost or stolen |
| 954 | Court order restraining payment |
| 955 | Failure of consideration for the issue of a bank cheque |
| 957 | AUD instrument not payable in Australia |
| 958 | Photocopied Item |
New Zealand Returned Items
| RETURN CODE | RETURN REASON |
| DISHONOUR-01 | Unauthorised |
| DISHONOUR-02 | Account Invalid |
| DISHONOUR-03 | Insufficient Funds |
| DISHONOUR-04 | Payment Stopped |
| DISHONOUR-05 | Authority Cancelled |
| DISHONOUR-06 | Account Closed |
| DISHONOUR-07 | Account Transferred |
| DISHONOUR-08 | Payment Limit Exceeded |
Can I set reports to automatically run on the last business day of the month?
There is no option to automatically run reports on the last business day of the month. When you Create and schedule Account Reports, you need to select the Frequency (Daily, Weekly, Monthly) and which day of the month to generate the report (1-31). If you choose 29, 30, or 31, reports will only generate for the months with this number of days.
However, you can schedule a report for the Previous Month's data on the first calendar day of the month.
For more information, please refer to the Create and scheduled Account Reports.
However, you can schedule a report for the Previous Month's data on the first calendar day of the month.
For more information, please refer to the Create and scheduled Account Reports.
Can I edit, copy or delete a Shared Report?
If you have Shared Reports in your Account > Reports screen, you can edit, copy and delete these reports. Click View > Shared Reports, and select the report to edit, copy or delete.
Can I set up multiple email addresses to receive reports?
No, the email address used is from your User Settings and Preferences and can only be one email address.
Can I be notified of any transactions without logging on to ANZ each day?
Please setup a Payment Detail Report to be emailed to your registered email address on a daily schedule.
For more information, please refer to the Create and scheduled Account Reports.
For more information, please refer to the Create and scheduled Account Reports.