Accounts must be registered and assigned to your user entitlements. To add or remove accounts from your Operating Accounts screen, please refer to your company administrator to Update Accounts/Account Groups to your user entitlements.
Access to view accounts in Hong Kong, India, Indonesia, the Philippines, Singapore, Taiwan, and Vietnam is only available to users logging in with two-factor authentication (2FA).
For more information, please also refer to New User FAQs.
| RETURN CODE | RETURN REASON |
| 001 | Invalid BSB Number |
| 002 | Payment Stopped |
| 003 | Account Closed |
| 004 | Customer Deceased |
| 005 | No account or incorrect account number |
| 006 | Refer to customer |
| 008 | Invalid User ID Number |
| 009 |
Technically Invalid
|
| RETURN CODE | RETURN REASON |
| 914 | Account Closed |
| 915 | Account transferred |
| 916 | Alteration requires Drawer's initials |
| 917 | Alteration requires Drawer’s signature |
| 918 | Another signature mandatory |
| 919 | Arrangements incomplete |
| 920 | Drawer deceased |
| 923 | Drawer’s signature mandatory |
| 924 | Effects not clear |
| 926 | Item not yet to hand |
| 927 | Mutilated |
| 928 | Not signed in accordance with authority held |
| 929 | Payment Stopped |
| 930 | Payment stopped—awaiting confirmation |
| 931 | Post-dated |
| 932 | Refer to Drawer [Insufficient funds] |
| 933 | Refer to Drawer [Legal requirement] |
| 936 | Signature unknown |
| 937 | Signature unlike specimen held |
| 938 | Stale [over 15 months old] |
| 939 | Turned-back item [Failure to settle] |
| 940 | Duplicate Item |
| 941 | Un-processable Item |
| 942 | No Account |
| 943 | Not Authorised |
| 944 | Drawers confirmation mandatory, please represent |
| 951 | Forged or counterfeit instrument |
| 952 | Instrument materially altered |
| 953 | Instrument lost or stolen |
| 954 | Court order restraining payment |
| 955 | Failure of consideration for the issue of a bank cheque |
| 957 | AUD instrument not payable in Australia |
| 958 | Photocopied Item |
| RETURN CODE | RETURN REASON |
| DISHONOUR-01 | Unauthorised |
| DISHONOUR-02 | Account Invalid |
| DISHONOUR-03 | Insufficient Funds |
| DISHONOUR-04 | Payment Stopped |
| DISHONOUR-05 | Authority Cancelled |
| DISHONOUR-06 | Account Closed |
| DISHONOUR-07 | Account Transferred |
| DISHONOUR-08 | Payment Limit Exceeded |
Users with reporting entitlements can download Account Statement Reports using the following options:
e-Statements for eligible AU accounts are available for statements issued from January 2020. To generate an e-Statement, please refer to the Account e-Statements Screen article. Please note, Duplicate Statement Requests issued by the Customer Service Centre will incur additional fees and charges. Please refer to your Cash Product Fee Schedule for more information.
Yes. A Bank Feed automatically uploads your Balance and Transaction Reporting (BTR) data into your accounting software, such as Xero or MYOB.
If you have Service Requests enabled, you can submit a request to set up bank feeds from eligible Australian-domiciled accounts to your chosen accounting software via Service Requests > Accounts & Legal Entities > New > Activate Bank Feeds.
For more information, please refer to Accounts & Legal Entities Service Requests.
For all other jurisdictions, please contact your ANZ Account Manager or Relationship Manager.
You can request to stop paper-based printed statements for AU accounts in one of two ways:
- Submit a Service Request to Stop Paper Statements from Manage Statements & Bank Feeds, or
-
Complete the Payments and Cash Management Request Form, also known as the ANZ Account & Channel Self-Service Form. This form is available from anz.com.
- For less than 20 accounts, please complete one form per entity.
- For more than 20 accounts, please complete one form per entity, and list additional accounts in an accompanying spreadsheet. Please title the spreadsheet with the same entity name.