How much historical account data is available to view?
You can view account balance and transaction data for up to 24 months.
Why can’t I see the Running Balance for my account in the Account Activity screen?
The running balance in the Account Activity screen is only available for some Foreign Currency Accounts.
Why are the Account Number and Account Name masked?
Users logging into ANZ Transactive – Global using only a password (non-Token/Smartcard/Smart USB Key users) will have the Account Number and Account Name masked for accounts domiciled in restricted countries (including Singapore, Hong Kong, China, Philippines, Cambodia, Taiwan, Vietnam and Japan) due to compliance and regulatory requirements. These users are able to view these accounts provided they log in using two-factor authentication (Tokens/Smartcards/Smart USB Keys).
Why is the report downloaded for today missing the credit interest rate?
The interest rate is not a ‘live’ field. It is shown as part of the end of day statement reporting. Download for the previous business day and it will be available.
Why is the intraday reporting narrative different to next business day reporting?
Intraday reporting is sourced from a different system to next business day reporting, resulting in different narratives.
Are Bank Feeds available?
A Bank Feed is where your Balance and Transaction Reporting (BTR) is automatically uploaded into your accounting software such as Xero or MYOB.
This functionality is not available in ANZ Transactive – Global, however it may be possible for your organisation to setup a Bank Feed. For further information, please contact your ANZ Account Manager or Relationship Manager.