Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies, excl. Japan and South Korea. Full details are available in Features by Geography.
Why can't I see all my accounts from the Operating Accounts screen?
Accounts must be registered and assigned to your user entitlements. To add or remove accounts from your Operating Accounts screen, please refer to your company administrator to Update Accounts/Account Groups to your user entitlements.
Access to view accounts in Hong Kong, India, Indonesia, the Philippines, Singapore, Taiwan, and Vietnam is only available to users logging in with two-factor authentication (2FA).
For more information, please also refer to New User FAQs.
What are the different types of Return Reason Codes on my Reports?
Returned Direct Debits/Credits
| RETURN CODE | RETURN REASON |
| 001 | Invalid BSB Number |
| 002 | Payment Stopped |
| 003 | Account Closed |
| 004 | Customer Deceased |
| 005 | No account or incorrect account number |
| 006 | Refer to customer |
| 008 | Invalid User ID Number |
| 009 | Technically Invalid
|
Returned Cheques
| RETURN CODE | RETURN REASON |
| 914 | Account Closed |
| 915 | Account transferred |
| 916 | Alteration requires Drawer's initials |
| 917 | Alteration requires Drawer’s signature |
| 918 | Another signature mandatory |
| 919 | Arrangements incomplete |
| 920 | Drawer deceased |
| 923 | Drawer’s signature mandatory |
| 924 | Effects not clear |
| 926 | Item not yet to hand |
| 927 | Mutilated |
| 928 | Not signed in accordance with authority held |
| 929 | Payment Stopped |
| 930 | Payment stopped—awaiting confirmation |
| 931 | Post-dated |
| 932 | Refer to Drawer [Insufficient funds] |
| 933 | Refer to Drawer [Legal requirement] |
| 936 | Signature unknown |
| 937 | Signature unlike specimen held |
| 938 | Stale [over 15 months old] |
| 939 | Turned-back item [Failure to settle] |
| 940 | Duplicate Item |
| 941 | Un-processable Item |
| 942 | No Account |
| 943 | Not Authorised |
| 944 | Drawers confirmation mandatory, please represent |
| 951 | Forged or counterfeit instrument |
| 952 | Instrument materially altered |
| 953 | Instrument lost or stolen |
| 954 | Court order restraining payment |
| 955 | Failure of consideration for the issue of a bank cheque |
| 957 | AUD instrument not payable in Australia |
| 958 | Photocopied Item |
New Zealand Returned Items
| RETURN CODE | RETURN REASON |
| DISHONOUR-01 | Unauthorised |
| DISHONOUR-02 | Account Invalid |
| DISHONOUR-03 | Insufficient Funds |
| DISHONOUR-04 | Payment Stopped |
| DISHONOUR-05 | Authority Cancelled |
| DISHONOUR-06 | Account Closed |
| DISHONOUR-07 | Account Transferred |
| DISHONOUR-08 | Payment Limit Exceeded |
How much historical account data is available to view?
You can view account balance and transaction data for up to 24 months.
How do I download an Account Statement Report?
If you have reporting entitlements, you can download an Account Statement Report from the Accounts > Operating Accounts screen.
Please refer to the Request a Balance & Transaction Report article for instructions on how to generate an Account Statement Report. Alternatively, you can schedule the report to have sent to your registered email address at regular intervals. Refer to the Create and scheduled Account Reports article for more information.
Please refer to the Request a Balance & Transaction Report article for instructions on how to generate an Account Statement Report. Alternatively, you can schedule the report to have sent to your registered email address at regular intervals. Refer to the Create and scheduled Account Reports article for more information.
How do I download a Bank Issued Statement?
e-Statements for eligible AU accounts are available for statements issued from January 2020. To generate an e-Statement, please refer to the Account e-Statements Screen article. Please note, Duplicate Statement Requests issued by the Customer Service Centre will incur additional fees and charges. Please refer to your Cash Product Fee Schedule for more information.
Bank-issued statements cannot be downloaded via ANZ Transactive - Global for New Zealand accounts. Please contact your ANZ Representative to request a bank-issued statement.
Why can’t I see the Running Balance for my account in the Account Activity screen?
The running balance in the Account Activity screen is only available for some Foreign Currency Accounts.
Why is the report downloaded for today missing the credit interest rate?
The interest rate is not a ‘live’ field. It is shown as part of the end of day statement reporting. Download for the previous business day and it will be available.
Why is the intraday reporting narrative different to next business day reporting?
Intraday reporting is sourced from a different system to next business day reporting, resulting in different narratives.
What is the maximum number of intraday records that can be displayed in the Operating Accounts screen?
Some accounts types will display a limited number of intraday transactions. For more information, please contact your ANZ representative.
Are Bank Feeds available?
A Bank Feed is where your Balance and Transaction Reporting (BTR) is automatically uploaded into your accounting software such as Xero or MYOB.
If you have Service Requests enabled, you can submit a request to set up bank feeds from eligible Australian domiciled accounts to your chosen accounting software platform via Service Requests Accounts & Legal Entities. For more information refer to Service Request Types. For all other jurisdictions, please contact your ANZ Account Manager or Relationship Manager.
How can I stop paper-based statements?
You can request to stop paper-based printed statements for AU accounts in one of two ways:
- Submit a Service Request to Stop Paper Statements from Manage Statements & Bank Feeds, or
- Complete the Payments and Cash Management Request Form, also known as the ANZ Account & Channel Self-Service Form. This form is available from anz.com.
- For less than 20 accounts, please complete one form per entity.
- For more than 20 accounts, please complete one form per entity, and list additional accounts in an accompanying spreadsheet. Please title the spreadsheet with the same entity name.