How much historical account data is available to view?
You can view account balance and transaction data for up to 24 months.
How do I download an Account Statement Report?
If you have reporting entitlements, you can download an Account Statement Report from the Accounts > Operating Accounts screen:
Please refer to the Operating Accounts Reports article for instructions on how to generate an Account Statement Report. Alternatively, you can schedule the report to have sent to your registered email address at regular intervals. Refer to the Create Scheduled Report article for more information.
How do I download a Bank Issued Statement?
e-Statements for eligible AU accounts are available for statements issued from January 2020. To generate an e-Statement, please refer to the Account e-Statements Screen article. Please note, Duplicate Statement Requests issued by the Customer Service Centre will incur additional fees and charges. Please refer to your Cash Product Fee Schedule for more information.
Bank issued statements cannot be downloaded via ANZ Transactive - Global for New Zealand accounts. Please contact your ANZ Representative to request a bank issued statement.
Why can’t I see the Running Balance for my account in the Account Activity screen?
The running balance in the Account Activity screen is only available for some Foreign Currency Accounts.
Why are the Account Number and Account Name masked?
Users logging into ANZ Transactive – Global using only a password (non-Token/Smartcard/Smart USB Key users) will have the Account Number and Account Name masked for accounts domiciled in restricted countries (including Singapore, Hong Kong, China, Philippines, Cambodia, Taiwan, Vietnam and Japan) due to compliance and regulatory requirements. These users are able to view these accounts provided they log in using two-factor authentication (Tokens/Smartcards/Smart USB Keys).
Why is the report downloaded for today missing the credit interest rate?
The interest rate is not a ‘live’ field. It is shown as part of the end of day statement reporting. Download for the previous business day and it will be available.
Why is the intraday reporting narrative different to next business day reporting?
Intraday reporting is sourced from a different system to next business day reporting, resulting in different narratives.
Are Bank Feeds available?
A Bank Feed is where your Balance and Transaction Reporting (BTR) is automatically uploaded into your accounting software such as Xero or MYOB.
This functionality is not available in ANZ Transactive – Global, however it may be possible for your organisation to setup a Bank Feed. For further information, please contact your ANZ Account Manager or Relationship Manager.