About managing payments
Eligible users with Payment Management role permissions and account access can approve, copy, delete, edit, repair and view payments from the Asia & Pacific Payments menu.
Manage Payments
About Payment Approvals
Approving a payment instruction within ANZ Transactive - Global, sends the payment to the bank for processing.- Depending on your organisation's predetermined authorisation rules, payments may require one to many approvers to approve a payment.
- All approvers must be KYC'd in the jurisdiction of the debit account and must use a security device to approve a payment.
- Approvers must have the appropriate entitlements to approve a payment, else the Approve button will be disabled.
- Payments need to be in a Pending Approval or Partially Approved status to approve a payment.
- You can also approve payments via the Payment Approvals - Asia & Pacific widget in your Workspace home screen and via the Payments - APEA menu in the Transactive - Global Mobile app.
Approve Payments
To approve payments from the following menus, follow the steps below:
STEP | ACTION |
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1 | Click Asia & Pacific Payments > Approve Payments menu. |
2 | Locate the payment you want to approve. There are several ways to find a payment:
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3 | Locate the payment and use one of the following methods to approve the payment:
RESULT: The Approve Transactions pop-up window is displayed.
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4 | Review the details of the payment(s) in the Approve Transactions pop-up window:
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5 | Click Approve
RESULT:
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STEP | ACTION |
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1 | Click Asia & Pacific Payments > File Import Summary menu. |
2 | Locate the payment and use one of the following methods to approve the payment:
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3 | Review the details of the payment in the Approve Transactions pop-up window:
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4 | Click Approve
RESULT:
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About Copy Payment feature
You can create a new payment instruction from copying the details of an existing payment.- Eligible users with Initiator and account access can create a payment using the Copy feature in ANZ Transactive - Global. These role permissions can include:
- Initiator
- Initiate/Authorise
- Full Access
- Initiators must have the appropriate entitlements to create a payment using the copy feature, else the Copy button will be disabled.
- Payments can be copied from the Asia & Pacific Payments menus in several transaction statuses.
- You can also create a payment using an existing payment from the Create Payment screen.
Copy Payments
To copy payments from the following menus, follow the steps below:
STEP | ACTION |
1 | Click Asia & Pacific Payments > Approve Payments menu. |
2 | Locate the payment you want to copy from. There are several ways to find a payment:
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3 | Locate the payment and use one of the following methods to copy the payment:
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STEP | ACTION |
1 | Click Asia & Pacific Payments > Current Payments menu. |
2 | Locate the payment you want to copy from. There are several ways to find a payment:
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3 | Locate the payment and use one of the following methods to copy the payment:
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STEP | ACTION |
1 | Click Asia & Pacific Payments > Past Payments menu. |
2 | Enter at least one field in the search criteria, then click Search. |
3 | Locate the payment and use one of the following methods to copy the payment:
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STEP | ACTION |
1 | Click Asia & Pacific Payments > File Import Summary menu |
2 | Locate the payment you want to copy from. There are several ways to find a payment:
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3 | Select the payment and click View Payment on the Control Bar and then click Copy on the Control Bar |
Next Steps:
Complete the payment instruction and submit the payment for approval as required.
About Delate Payments feature
- Users must have the appropriate entitlements to delete a payment using the delete feature, else the Delete button will be disabled.
- Payments can be deleted from the Asia & Pacific Payments menus in the following transaction statuses:
- Approve Failed
- Draft
- Future Dated (excluding Account Transfers)
- File Upload Rejected (Validation Failed)
- FX Threshold Exceeded
- Pending Approval
- Partially Approved
- Returned by Bank
- Verified
- Once deleted, the payment is permanently removed from the payment screens and will not appear on any payment report.
Delete Payments
To delete payments from the following menus, follow the steps below:
STEP | ACTION |
1 | Click Asia & Pacific Payments > Approve Payments menu. |
2 | Locate the payment you want to delete. There are several ways to find a payment:
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3 | Locate the payment and use one of the following methods to delete the payment:
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STEP | ACTION |
1 | Click Asia & Pacific Payments > Current Payments menu. |
2 | Locate the payment you want to delete. There are several ways to find a payment:
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3 | Locate the payment and use one of the following methods to delete the payment:
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STEP | ACTION |
1 | Click Asia & Pacific Payments > Past Payments menu. |
2 | Enter at least one field in the search criteria and the instrument status, then click Search. |
3 | Click on the payment to view the Payment Details Screen, then click Delete. |
STEP | ACTION |
1 | Click Asia & Pacific Payments > File Import Summary menu. |
2 | Locate the payment you want to delete. There are several ways to find a payment:
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3 | Locate the payment and use one of the following methods to delete the payment:
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About Edit Payments feature
You can edit a payment instruction that has not been sent to ANZ for processing.- Confidential payments and Fixed Payment Template payments may restrict some fields from being edited.
- Eligible users with Initiator and account access can edit a payment using the Edit feature in ANZ Transactive - Global. These role permissions can include:
- Initiator
- Initiate/Authorise
- Full Access
- Initiators must have the appropriate entitlements to edit a payment using the edit feature, else the Edit button will be disabled.
- Payments can be edited from the Asia & Pacific Payments menus in the following transaction statuses:
- Approval Failed
- FX Threshold Exceeded
- Needs Repair
- Pending Approval
- Partially Approved
- Ready to Check
- Returned by Bank
- Verified Pending FX
Edit Payments
To edit payments from the following menus, follow the steps below:
STEP | ACTION |
1 | Click Asia & Pacific Payments > Approve Payments menu. |
2 | Locate the payment you want to edit. There are several ways to find a payment:
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3 | Locate the payment and use one of the following methods to edit the payment:
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- The Current Payments screen can display up to 500 of the latest payments in the grid.
- You cannot edit a payment in an Approved status.
STEP | ACTION |
1 | Click Asia & Pacific Payments > Current Payments menu. |
2 | Locate the payment you want to edit. There are several ways to find a payment:
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3 | Locate the payment and use one of the following methods to edit the payment:
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- The File Import Summary screen can display up to 1000 payments in the grid.
- You cannot edit a file uploaded payment in the following transaction statuses:
- File Upload Rejected
- Reporting Codes Required
- Verified Awaiting Approval
STEP | ACTION |
1 | Click Asia & Pacific Payments > File Import Summary menu. |
2 | Locate the payment and use one of the following methods to edit the payment:
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About Repair Payments feature
You can repair a payment instruction that has not been sent to ANZ for processing.- Users must have the appropriate entitlements to repair a payment, else the Repair button will be disabled.
- Payments can be repaired from the Asia & Pacific Payments menus in the following transaction statuses:
- Approval Failed
- FX Threshold Exceeded
- Pending Approval
- Partially Approved
- Ready to Check
- You can also repair payments via the Payment Approvals - Asia & Pacific content in your Workspace home screen.
- You can only send payments for repair, one at a time.
- The Approve Payments screen can display up to 500 of the latest payments in the grid.
Repair Payments
To repair payments from the Approve Payments menu, follow the steps below:
STEP | ACTION |
1 | Click Asia & Pacific Payments > Approve Payments menu. |
2 | Locate the payment you want to repair. There are several ways to find a payment:
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3 | Use one of the following methods to display the Repair Transaction pop-up window:
RESULT: The Repair Transaction pop-up window is displayed.
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4 | Review the details of the payment in the Repair Transaction pop-up window:
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5 | Enter a Repair Reason for the payment |
6 | If required, select recipients from the Send Email Notification list who you would like to notify that the payment has been sent for repair. |
7 | Click Submit
RESULT: A confirmation message is displayed advising that the payment has been requested to be repaired and the transaction status changes to Repair.
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Next Steps
Users with the appropriate entitlements to edit a payment can update the payment instructions and submit the payment for approval as required.
About viewing payments
Any eligible user with payment access and account entitlements can view payment instructions and beneficiary information in ANZ Transactive - Global, allowing you to also view the attached supporting documents.- You can also view payments via the Payments - APEA menu in the Transactive - Global Mobile app
- You must have the appropriate entitlements to view a payment or view a confidential payment, else the View Payment button will be disabled.
View Payments
To view payments from the following menus, follow the steps below:
STEP | ACTION |
1 | Click Asia & Pacific Payments > Approve Payments menu. |
2 | Locate the payment you want to view. There are several ways to find a payment:
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3 | Click on the payment to view the Payment Details Screen. |
STEP | ACTION |
1 | Click Asia & Pacific Payments > Current Payments menu. |
2 | Locate the payment you want to view. There are several ways to find a payment:
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3 | Click on the payment to view the Payment Details Screen. |
STEP | ACTION |
1 | Click Asia & Pacific Payments > Past Payments menu. |
2 | Enter at least one field in the search criteria and click Search. |
3 | Click on the payment to view the Payment Details Screen. |
STEP | ACTION |
1 | Click Asia & Pacific Payments > File Import Summary menu. |
2 | Locate the payment and use one of the following methods to view the payment:
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Next Steps
Choose from the following options, based on the current payment status, your required next steps and user entitlements:
- Click Close to return to the payments screen
- Click Approve to approve the payment
- Click Repair to send the payment for repair
- Click Send for Authorisation
- Click Edit to update the payment instructions
- Click Copy to create a new payment with the payment instructions
- Click Refresh to update the screen contents
- Click Audit History to view the payment process flow