Q&A's
| No | QUESTION | ANSWER |
|---|---|---|
| 1 | Is ADK available for both Android and iPhone users? |
Yes, it is, as ANZ Digital Key is compatible with Apple iPhone, iOS versions 13 or later and other smartphones with Android, version 9 or later. For more information, refer to ANZ Digital Key. |
| 2 | Can I upgrade a Company Managed user to an ANZ managed user through the self service portal? |
Yes, you certainly can. This can be completed through the digital channel subheading under the Amend User tab. You can search for the User ID for a pre-existing user and you can complete the web-based form to complete the upgrade. The Amend User feature can also be used to replace a user's token. You can update users’ email addresses or any other personal information about users as well. For more information, refer to Digital Channels Service Requests. |
| 3 | What can I do if I can't see the Service Request tab when I log into ANZ Transactive - Global? |
Once you log into ANZ Transactive - Global, you will need to have a Service Request role assigned to your profile in order to be able to access Service Requests. So if you're an administrator, you will automatically obtain access to that tab. Because we want you to be able to manage and maintain all of your users against the site. But if you don't see that Service Request tab on the left-hand side and you would like to have access to it, please contact your site administrators and they will be able to assign the respective role to your profile. |
| 4 | How can users who are not issued with a company phone access their security device? |
If you don't have a mobile device, or a work mobile that you can use to download ADK you do have the option to have a physical token. You can have both assigned to your profile at one time, so you can have ADK and a physical security device. |
| 5 | Can we limit the access level within Service Requests? Do all requests require approval? |
Yes, depending on your version of Service Requests, you can limit a users’ access to certain Service Requests. Only some requests require approval today. If you refer to Online Help, that will provide you with a full list of roles, permission types and the Service Requests which require approval today. For more information, refer to User Permissions. |
| 6 | Under the Service Request, I only have the Payments & Transactions and Digital Channels. |
To manage your user roles to gain access to the Legal Entities and Accounts menu, you will need to submit an Amend User paper form from our Upload Documents menu. |
| 7 | How can you print the Service Requests - there is no print facility. |
You can currently export the service request history grid and then print this, or you will need to use the print function in your respective internet browser to print accordingly. |