Initiate a PayTo refund

Initiate a PayTo® refund

From the Initiate Refund screen, search and select a PayTo payment to initiate a full or partial refund. 

The refund will be sent back to the same account used for the original PayTo payment. If the payment was made using a PayID, the refund will go to the account that was linked to that PayID at the time of the original transaction. The refund amount cannot be greater than the transaction amount.

Only one refund can be initiated for a transaction. 

Payment Details screen

Payment Details screen

The Initiate Refund button will be disabled if a refund has already been initiated for the selected transaction. In this case you will receive an announcement stating, 'A refund of this transaction has already been initiated.' 

Screen details

FIELD	DESCRIPTION
Payment Summary
Value Date	The settlement date of the original PayTo payment.
Credit Amount	PayTo payment amount.
ANZ Instruction ID	The unique identifier generated by ANZ for the PayTo payment.
End to End ID	The customer-supplied reference included in the original PayTo payment.
Transaction ID	The clearing system reference from the PayTo payment (MPIR) outcome.
Debit Account Details
Debit Account Name	The debtor account name from the original PayTo payment.
Beneficiary Details
Beneficiary Customer Name	Beneficiary name of the account that received the PayTo payment.
Settlement Account Number	The account number where the original PayTo payment was credited.
Mandate Details
Mandate ID	The unique PayTo Agreement (Mandate) ID that references the agreement authorising the payment
Refund Details	Displayed if a refund has already been initiated
Value Date	The settlement date of the PayTo transaction in the MPIR.
Refunded Amount	Full or partial refund amount.
End to End ID	The reference associated with the original PayTo transaction, which was credited to you as the PayTo hub.
Status	The status of the refund.
Beneficiary Name	Beneficiary name on the PayTo Agreement.
Transaction ID	The clearing system reference from the MPIR outcome.

Initiate Refund screen

Initiate Refund screen

Enter the partial or full amount to the refund and any additional remittance information, if required. This detail will appear on the beneficiary’s statement narrative.

Screen details

FIELD	DESCRIPTION
Debit Account
From Account	Account and account name where funds were originally credited. The refund will debit this account.
Payment Method	The payment method of the refund, depending on what is supported by the receiving bank.
Refund Details
Beneficiary Name	Beneficiary name of the PayTo refund.
Refund Amount	Defaults with full amount.  If required, edit to a partial amount to be refunded back to the customer.
End to End ID	The reference associated with the original PayTo payment, which was credited to the PayTo Biller.
Remittance Information
Line 1	Narrative information to be included on refund that includes the Transactive ID and End to End ID.
Line 2	Optional input to be included in the narrative, that will be viewed by the recipient.

How to initiate a refund

Next Steps

When the refund has been successfully submitted for approval and is in a Pending Approval status, the next steps can be: 

• View this refund
• Initiate another refund
• Go to the Refunds menu page to view the list of pending refunds
• Click OK to return to the Initiate Refund menu
• Approve or reject the refund

 PayTo is a registered trade mark of NPP Australia Ltd ABN 68 601 428 737.