Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia. Full details are available in Features by Geography.
About PayID Management statuses
As you create, update, or manage a PayID, it progresses through a series of workflow statuses that reflect the actions taken and any approvals required. Understanding these statuses helps indicate where each PayID is in the process and what steps may be needed next. These statuses help you track progress, identify issues, and ensure your PayIDs are set up and managed correctly. The table below provides a detailed explanation of each status so you can manage and monitor your PayIDs effectively.
PayID Status
| PAYID STATUS | DESCRIPTION |
|---|---|
| Active | A PayID is active and ready to use. |
| Deregistered | A PayID is deregistered and can no longer be used. |
| Disabled | A PayID is disabled and not in use. |
| Transferable | A PayID is pending a transfer to be claimed by another ANZ Digital Channel or another financial institution. |
Workflow Status
| WORKFLOW STATUS | DESCRIPTION |
|---|---|
| Approved | A PayID request is active or disabled. |
| Approver Rejected | A PayID request has been rejected by the approver. |
| Bank Rejected | ANZ were unable to create your PayID as it is already linked to another bank account. You can request a transfer from the financial institution that the PayID is registered to or contact the ANZ Customer Service Centre should you wish to raise an ownership dispute. |
| Pending Approval - Create | A new PayID request, pending approval. |
| Pending Approval - Deregister | A request to deregister an existing PayID, pending approval. |
| Pending Approval - Modify | A modification an existing PayID, pending approval. |
| Pending Approval - Transfer | A transfer of an existing PayID, pending approval. |
| Processing | Bank processing a PayID request. |
| Transferred | Another ANZ Digital Channel or another financial institution has claimed the PayID. |