Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia. Full details are available in Features by Geography.
How to gain access to the Fees and Charges menu?
If your organisation in Australia has been provisioned with access to Fees and Charges, your company Administrator can assign the 'View Fees' role via the User Permissions menu. If the 'View Fees' role is not shown, please contact your ANZ Representative for further assistance.
Is Fees and Charges available on the ANZ Transactive – Global mobile app?
No, Fees and Charges is currently only available to view in ANZ Transactive – Global in a web browser.
What browsers are supported?
For a better customer experience, we recommend using Fees and Charges in ANZ Transactive – Global via Google Chrome for optimal results.
Is Fees and Charges data visible in near real-time?
No. The Fees and Charges data is refreshed once a month, on the 15th day of every month and will provide data up to the last completed month. For example, if you select a date range from November 2023 to December 2023 on the 20th day of December, the data will retrieve fee information from 1-31 November 2023.
Can the Fees and Charges data cycle be amended?
No. The Fees and Charges data is refreshed once a month, on the 15th day of every month for all customers.
How much historical fee data is available to view?
You can view Fees and Charges data for up to 24 months. If you require data prior to 24 months, please contact the ANZ Customer Service Centre to request additional information.
Why does my monthly widget not display any data?
In some cases, your monthly widget can display '<product> fees data is not available for this period.' There are a number of possible reasons this may occur:
- Your organisation/selected division is not being charged for any ANZ Transactive - Global fees over the specified period. Please refer to Product and Activity Types for fees visible from the Fees and Charges menu.
- Your organisation/selected division has not incurred any ANZ Transactive - Global fees over the specified period.
- Your organisation/selected division does not have any active Australian domiciled accounts over the specified period.