Guarantees & Standby LC's FAQs

Currently, the Guarantees & Standby LC's menu is only accessible to users who log on with a security device, e.g., ANZ Digital Key or a physical Token
For more information, please also refer to New User FAQs.

Currently, you can only create Guarantees, Standby LC's and all other Trade Finance products in ANZ Transactive Trade/APEA, and can be accessed via the Applications menu.

There are a number of reasons why you may not be able to approve a transaction, including:

• You do not have entitlements to approve the transaction
• The current status of the transaction does not allow it to be approved
• You have already approved/partially approved the transaction

There are a number of reasons why you may not be able to send a transaction for repair, including:

• You do not have entitlements to send the transaction for repair
• The current status of the transaction does not allow for it to be sent for repair
• You have selected multiple transactions to be sent for repair and you can only send one transaction at a time for repair

Check the status of the transaction from the Pending Transaction screen for an indication as to why it has not been processed:

• Ready to Authorise: The transaction needs to be approved before it can be processed
• Partially Authorised: The transaction has not yet received all necessary approvals. It must be fully approved before it can be processed
• Ready to Check: The transaction requires review from a checker
• Repair: The transaction has an error and needs to be corrected
• Returned by Bank: The bank has identified an error with the transaction and needs to be corrected
• Authorise Failed: The transaction has failed the approval process and requires further action