Geography: This article is applicable for ANZ Transactive Global customers banking in all ANZ geographies.
Full details are available in Features by Geography.
Full details are available in Features by Geography.
How can I view the Guarantees & Standby LC's menu?
If you are an ANZ-managed user with access to Guarantees and Standby Letters of Credit, you can view the Guarantees & Standby LC's menu within ANZ Transactive Global. These users are set up by the bank and have a registered email address and mobile phone number. Users can log on with their User ID and Password, or a security device such as an ANZ Digital Key or a physical Token.
How can I create a transaction?
To create a transaction, you will need to use ANZ Transactive Trade/APEA. This platform currently supports the creation of Guarantees, Standby Letters of Credit (LCs), and other Trade Finance products.
Please refer to the following steps:
- Click Applications from the ANZ Transactive Global menus
- Select ANZ Transactive Trade/APEA – this will open in a new browser window
- Click New Instrument to create your transaction
Why can't I approve a transaction?
There are a number of reasons why you may not be able to approve a transaction, including:
- You do not have entitlements to approve the transaction
- The current status of the transaction does not allow it to be approved
- You have already approved/partially approved the transaction
User entitlements can be viewed in ANZ Transactive Trade.
Why can't I send a transaction for repair?
There are a number of reasons why you may not be able to send a transaction for repair, including:
- You do not have entitlements to send the transaction for repair
- The current status of the transaction does not allow for it to be sent for repair
- You have selected multiple transactions to be sent for repair and you can only send one transaction at a time for repair
User entitlements can be viewed in ANZ Transactive Trade.
Why has a transaction not been processed?
Check the status of the transaction from the Pending Transaction screen for an indication as to why it has not been processed:
- Ready to Authorise: The transaction needs to be approved before it can be processed
- Partially Authorised: The transaction has not yet received all necessary approvals. It must be fully approved before it can be processed
- Ready to Check: The transaction requires review from a checker
- Repair: The transaction has an error and needs to be corrected
- Returned by Bank: The bank has identified an error with the transaction and needs to be corrected
- Authorise Failed: The transaction has failed the approval process and requires further action