Skip to main content
Contact

General FAQs

Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies.
Full details are available in Features by Geography.
General FAQs
How do I logon to ANZ Transactive?
Please refer to How to Login instructions.
Why is my logon account locked?
ANZ Transactive has identified that there have been a number of failed logon attempts. After too many attempts, your account will be locked for 30 minutes. Please review your user credentials or contact our Customer Service Centre for assistance.
What is the inactivity time out and can this be changed?
Your session will time out after 15 minutes of inactivity and you will be automatically logged out. This setting cannot be changed. It is recommended you periodically save your work.
How do I set up a default Division?
If you are entitled to more than one Division, you can set up a default Division that will be your main displayed option from the drop-down list.
  1. Click your name from the Application Banner, then click Settings & Preferences
  2. Select the Division from the Default Division drop-down list
  3. Click Save Changes
What does an email notification look like?
This is an example of a Transaction Pending Authorisation notification.
Email From: "do-not-reply@anz.com"
Email Subject Line: "Alert - Payment ID: <Payment ID> - <Notification Type>"
How do I open a foreign currency account?
Customers in Australia
For Customers who have a Service or Account Manager, complete a Payments and Cash Management Request Form and send to tbenablement@anz.com
Customers in New Zealand
Please contact your ANZ Representative to request a list of Authorised Signatories.
Authorised Signatories FAQs
How do I find a list of Authorised Signatories?
Customers in Australia
  • To obtain a listing of Authorised Signatories for ANZ Transactive - Global, create a General Enquiry Service Request (if you have access to Service Requests) or email TBEnablement@anz.com
  • For Business Banking Customers who engage with a Business Banking or Relationship Manager, please contact them directly for further assistance
  • To obtain a listing of Authorised Signatories for Commercial Cards, please contact the Commercial Cards team on 133 199, Options 5 & 2
Customers in New Zealand
Please contact your ANZ Representative to request a list of Authorised Signatories.
How do I add an Authorised Signatory?
To add an Authorised Signatory, you will need to complete and submit the appropriate forms to ANZ for processing.
Customers in Australia
If you have access to Service Requests within ANZ Transactive - Global, this can be requested from the Service Requests Menu, by selecting Add Signatory. If you are unable to access Service Requests in ANZ Transactive - Global, you will need to source the forms from one of the following options:
  • For Customers who have a Service or Account Manager, complete a Payments and Cash Management Request Form and send to tbenablement@anz.com
  • For Business Banking Customers who engage with a Business Banking or Relationship Manager, please contact them directly for further assistance
  • For customers needing to update Signatories for Commercial Cards, please contact the Commercial Cards team directly on 133 199, Options 5 & 2
Customers in New Zealand
Please contact your ANZ Representative to request a list of Authorised Signatories.
Password FAQs
How can I reset my password?
Please refer to Change Password or Forgot Password instructions.
What is the password criteria?
Passwords must:
  • Contain at least eight (8) characters
  • Contain at least one (1) uppercase letter
  • Contain at least one (1) lowercase letter
  • Contain at least two (2) numbers
  • Not contain spaces or the following special character / combinations ; -- /* * / < >
  • Not contain your User ID
  • Not be the same as any of your previous 13 passwords
Security Device FAQs
For more information about your security device, please refer to ANZ Digital Key and Token.
How do I unblock my token?
  1. Click Unblock Token on the Log On screen
    Unblock Token.png
  2. Enter your Password and click Continue
  3. Enter the 10-digit serial number of the token and click Next
  4. Enter the Unblock Code and click Next
  5. Set a token PIN and click Next
How do I order a replacement token?
  • Customers in Australia can request a replacement token by calling 133199 option 3, 3 (replacement charges may apply)
  • Customers in New Zealand can request a replacement token by calling 0800 800 760 option 1 (replacement charges may apply)
How long do I have to activate a token?
You have 30 days to activate a token.
How long does it take to replace a token?
Replacement tokens are normally dispatched by courier the next business day after initiating the request.
What is ANZ Digital Key (ADK)?
ANZ Digital Key is a security device in the form of an App installed on your phone. It enables you to log on and authenticate ANZ Digital Channel activities and transactions using Face ID, Fingerprint or PIN on your mobile device. Using ANZ Digital Key as a digital token replaces carrying a physical security device.
For more information, please see ANZ Digital Key.
Do I need complete KYC to have an ANZ security device?
It is a requirement that security device approvers must have Know Your Customer (KYC) information registered with ANZ to approve payments and direct debits. For more information, please refer to Digital Services Security Features.