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Direct Debit (AU)

Australian Direct Debits are instructions that withdraw funds from Australia domiciled AUD accounts that belong to approved payers, and deposit the funds into an Australia domiciled AUD account registered in ANZ Transactive - Global. Direct Debits are submitted in batches. A batch can contain one to 100,000 instructions to a maximum value of $99,999,999,999.99. Refer to cut-off times for payment processing and cut-off times.

Methods of creating AU Direct Debits:

To create a direct debit from the Create Direct Debit screen, click Create Direct Debit and complete the sections below.

Direct Debit Information
  1. If you are entitled to more than one Division, select the Division under which the direct debit will be made
    Did you know that you can setup a default Division? Click here to find out more.
  2. Select the account the funds are being credited To
Direct Debit Details
  1. Leave the Value Date as is unless you want to choose a future date. To select a future date, up to 120 calendar days, click on Later and choose a future date from the calendar:
     
  2. If you need to set a specific Release Time for when the direct debit will be processed on the Value Date, select the Hour and Minute (in increments of 10 minutes)
  3. Enter a Direct Debit Name up to 16 characters. This will appear on direct debit reports.
  4. Enter a Direct Debit Reference up to 18 characters. This will appear as part of the narrative on the credit account and payer's statement and on direct debit reports.
  5. Enter a Statement Narrative up to 40 characters. This will appear as part of the narrative on the credit account statement.
  6. Select the Direct Entry User ID from the drop-down list
Payer Details
  1. Click Add to add a direct debit instruction to the list
  2. Add Payer
    Add Payer from your Payer List
    Click in the Payer Name field and select a payer from the drop-down list. You can also use the Search Payers feature to find a payer in your Payer List.
    Add New Payer
    1. Click in the Payer Name field and click Add New Payer
      If Add New Payer isn't visible, you do not have entitlements to create payers.
    2. Enter the Payer Name
    3. Enter the 6-digit BSB associated to the Payer Account Number (no spaces or hyphens)
    4. If available, enter the payer's Email Address
    5. Enter the payer's 9-digit Payer Account Number (no spaces or hyphens)
    6. Click Add this payer to Address Book if you will be paying this payer again
    7. Click Proceed
  3. The Reference contains the Direct Debit Reference and can be changed for this payer if required. The Reference can be up to 18 characters and will appear as part of the narrative on the credit account and payers statement and on direct debit reports. 
  4. Enter the Amount to collect from the payer
  5. If required, click Payer Direct Debit Details to update the following:
    Remitter Name
    The credit account short name is displayed in Remitter Name and can be changed for this payer if necessary. The Remitter Name can be up to 16 characters and will appear as part of the narrative on the payers statement. 
    Trace Account
    By default the Trace Account in the Batch Defaults is selected but can be changed for this payer if necessary.
  6. Repeat above steps to add each payer to the direct debit
To remove one or more direct debit instructions from the list, tick the checkbox next to the instruction number and click Remove.
Review and Submit
  1. After you have completed all the direct debit information, click Review & Submit at the bottom of the screen:
    Error?
    1. Click the drop-down in the Error pop-up to display the error:
    2. Review the highlighted fields on screen and update as required. If a payer has an error, there will be a warning message in the direct debit instruction:
      Click Payer Direct Debit Details to view the error in the Payer Details pop-up window:
  2. Review the direct debit details and click Submit to submit the direct debit for approval:
    If the direct debit details are not correct, click Previous to return to the previous screen and edit the direct debit as required.
  3. In the confirmation pop-up window, choose your next course of action:
    • Click Save Direct Debit as Template to create a template from the direct debit
    • Click View this Direct Debit to go to the Direct Debit Details screen
    • Click Ok to close the confirmation pop-up window