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Manage Direct Debits

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.
Aprove Direct Debit

To approve a direct debit that is in a Pending Approval status, follow the steps below.

  • You cannot approve a direct debit that you created, unless you have Allow Self Approval entitlements. 
    • Please note this is not applicable for direct debits created from a periodic direct debit schedule as it considers the system has created the direct debit.
  • Late Lodgement fee will occur for AU direct debits submitted to ANZ for processing between 6pm to 7:30pm Melbourne/Sydney time.
STEP ACTION
1 Click Receivables > Current Direct Debits menu.
2

Search and select the Direct Debits to approve. Choose from:

  • Click View > Direct Debits For My Approval from the Control Bar or,
  • Use Filter on the Control Bar. Enter one or more criteria under the relevant column headings to display records that match your selections.
  • Click a column heading to sort the data in ascending order and click again to sort in descending order.
3

Use one of the following methods to display the Approve Selected Direct Debit pop-up window:

  • Method 1: Right-click on the direct debit(s) and click Approve on the Context Menu.
  • Method 2: Select the direct debit(s) and click Actions > Approve on the Control Bar.
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Approve on the Control Bar.
RESULT: The Approve Selected Direct Debit pop-up window is displayed.
4

Review the direct debit details.

If there are no token instructions on screen, it is not the final approval.
  • If this is not the final approval, go to Step 5
  • If this is the final approval, go to Step 6
5

Click Approve

RESULT: A confirmation message is displayed advising that the direct debit(s) has been approved. It will remain in a Pending Approval status until all approvals are obtained. 
6

As this is the final approval, you will need to digitally sign the direct debit(s) in order to send it to the bank for processing.

ANZ Digital Key

Follow the instructions on screen to:

Approve via a Push Notification

If you enabled Notifications when you activated ANZ Digital Key, you will receive push notification messages whenever you have a request to be approved. To approve direct debits via ANZ Digital Key, follow the steps below:

STEP ACTION
1

Tap on the push notification on your mobile device, which will launch the ANZ Digital Key app 
2

Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID

RESULT: Details of request requiring approvals will be displayed.
3

Review the pending request details shown in ANZ Digital Key and tap Accept to accept the request, or Decline to decline the request.

RESULT: The request will be processed and completed. Close the app as no further action is required.

IMG_2646.PNG
Approve via a QR Code

If you did not enable Notifications when you activated ANZ Digital Key, follow the steps below to approve direct debits via ANZ Digital Key:

STEP ACTION
1

Tap Log On in ANZ Digital Key and authenticate access by entering your PIN, Face ID or Fingerprint ID
2

Tap on Scan QR Code on the screen

RESULT: ANZ Digital Key will switch to camera mode. Use the camera to scan the request approval QR Code.

If you are experiencing difficulties scanning the QR Code, please:

  • ensure the entire QR Code is visible before attempting to scan the QR Code (you may need to scroll down)
  • try moving your device closer or further away from your screen
  • adjust the brightness on your camera
3

Review the pending request details shown in ANZ Digital Key and tap Accept to accept the request, or Decline to decline the request.

RESULT: The request will be processed and completed. Close the app as no further action is required.

IMG_2646.PNG
Token

Follow the instructions on screen to: 

  •  
    • Step 1: Generate your authorisation code
    • Step 2: Enter your authorisation code
    • Step 3: Click Approve

RESULT: A confirmation message is displayed advising that the direct debit has been submitted and the direct debit status changes to Processing.
You will receive an error message if our records show incomplete KYC (Know Your Customer) information registered in the jurisdiction of the domiciled account. Please contact ANZ and arrange to submit additional information. Your selected direct debit(s) are not approved.
Copy Direct Debit

Depending on a direct debits status and when it was processed, a direct debit will be available to copy in either the Current Direct Debits or Past Direct Debits screens.

To copy the details of a direct debit in a Future Dated or Processing status, Copy Direct Debit in Current Direct Debits:

Copy Direct Debit in Current Direct Debits
You can also copy direct debits in a Completed, Completed with Error or Bank Rejected status that have been processed in the last 30 calendar days from the Current Direct Debits screen.
STEP ACTION
1 Click Receivables > Current Direct Debits menu
2

Use one of the following methods to copy the direct debit:

  • Method 1: Right-click on the direct debit and click Copy on the Context Menu.
  • Method 2: Select the direct debit and click Actions > Copy on the Control Bar.
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Copy on the Control Bar.
RESULT: The direct debit is created in a Draft status. 
 3 Click on the direct debit to view the Direct Debit Details Screen
4 Review and submit the direct debit

To copy the details of a direct debit in a Completed, Completed with Error or Bank Rejected status, Copy Direct Debit in Past Direct Debits:

Copy Direct Debit in Past Direct Debits
STEP ACTION
1 Click Receivables > Past Direct Debits menu
 2 Enter your search criteria into the search fields and click Search (Value Date and Division Name are mandatory)
 3

Use one of the following methods to copy the direct debit:

  • Method 1: Right-click on the direct debit and click Copy on the Context Menu.
  • Method 2: Select the direct debit and click Actions > Copy on the Control Bar.
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Copy on the Control Bar.
RESULT: The direct debit is created in a Draft status. 
4 Review and submit the direct debit
Delete Direct Debit

To delete a direct debit that is in a Draft, Pending Approval, Needs Repair or Approver Rejected status, follow the steps below.

Deleted direct debits will remain in the system for 30 calendar days
STEP ACTION
1 Click Receivables > Current Direct Debits menu
2

Use one of the following methods to delete the direct debit:

  • Method 1: Right-click on the direct debit(s) and click Delete on the Context Menu.
  • Method 2: Select the direct debit(s) and click Actions > Delete on the Control Bar.
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Delete on the Control Bar.
3

Click Yes in the confirmation pop-up window.

RESULT: A confirmation message is displayed advising that the direct debit has been deleted and the direct debit status changes to Deleted.
Edit Direct Debit
To edit a direct debit that has already been submitted for approval and is in a Pending Approval status, you must Recall the direct debit first.
  • To remove one or more payers from the list, tick the checkbox next the payer number and click Remove.
  • To edit a payer in the list, click on Payer Direct Debit Details to display the Payer Direct Debit Details window.

To edit details of a direct debit that is in a Draft, Needs Repair or Approver Rejected status, follow the steps below.

STEP ACTION
1 Click Receivables > Current Direct Debits menu
2

Use one of the following methods to move the direct debit into edit mode:

  • Method 1: Right-click on the direct debit and click Edit on the Context Menu.
  • Method 2: Select the direct debit and click Actions > Edit on the Control Bar.
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Edit on the Control Bar.
3 Edit the direct debit as required.
4 After you have completed all the direct debit information, click Review & Submit at the bottom of the screen:
5 Review the direct debit details and click Submit to submit the direct debit for approval:
6

In the confirmation pop-up window, choose your next course of action:

  • Click Save Direct Debit as Template to create a template from the direct debit.
  • Click View this Direct Debit to return to the Direct Debit Details screen.
  • Click Ok to return to the Current Direct Debits screen.
Recall Direct Debit

To recall a direct debit that is in a Pending Approval status, follow the steps below. This will change the direct debit status to Draft to allow editing.

STEP ACTION
1 Click Receivables > Current Direct Debits menu
2

Use one of the following methods to recall the direct debit:

  • Method 1: Right-click on the direct debit(s) and click Recall on the Context Menu
  • Method 2: Select the direct debit(s) and click Actions > Recall on the Control Bar
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Recall on the Control Bar
3

Click Yes in the confirmation pop-up window.

RESULT: A confirmation message is displayed advising that the direct debit(s) has been recalled and the direct debit status changes to Draft.
Reject Direct Debit

To reject a direct debit that is in a Pending Approval status, follow the steps below.

STEP ACTION
1 Click Receivables > Current Direct Debits menu
2

Click View > Direct Debits For My Approval from the Control Bar to view all direct debits Pending Approval. If required, you can further refine the direct debits on screen by using Filter or Sort: 

  • Use Filter on the Control Bar. Enter one or more criteria under the relevant column headings to display records that match your selections.
  • Click a column heading to sort the data in ascending order and click again to sort in descending order.
3

Use one of the following methods to display the Enter a reason for rejection pop-up window:

  • Method 1: Right-click on the direct debit(s) and click Reject on the Context Menu
  • Method 2: Select the direct debit(s) and click Actions > Reject on the Control Bar
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Reject on the Control Bar
4

Select a reason for rejecting the direct debit(s) from the drop-down list or select Other and enter a reason, then Click Ok.

RESULT: A confirmation message is displayed advising that the direct debit has been rejected and the direct debit status changes to Approver Rejected.
Reject Instruction

To reject an instruction in a direct debit that is in a Pending Approval status, follow the steps below.

STEP ACTION
1 Click Receivables > Current Direct Debits menu.
2

Search and select the direct debit you want to reject the instruction for. Choose from:

  • Click View > Direct Debits For My Approval from the Control Bar, or
  • Use Filter on the Control Bar. Enter one or more criteria under the relevant column headings to display records that match your selections.
  • Click a column heading to sort the data in ascending order and click again to sort in descending order.
3 Click on the direct debit to display the Direct Debit Details screen.
4

Find and click on the instruction in the Payer Details section.

RESULT: The Payer Direct Debit Details pop-up window is displayed.
5 Click Reject.
6

Enter a reason for rejecting the instruction and click Ok

RESULT: A confirmation message is displayed advising that the instruction has been rejected and the instruction status changes to Approver Rejected. 
Stop Direct Debit

To stop a direct debit that is in a Future Dated status, follow the steps below.

STEP ACTION
1 Click Receivables > Current Direct Debits menu
2

Use one of the following methods to stop the direct debit:

  • Method 1: Right-click on the direct debit(s) and click Stop on the Context Menu 
  • Method 2: Select the direct debit(s) and click Actions > Stop on the Control Bar
  • Method 3: Click on the direct debit in the list to display the Direct Debit Details screen and then click Stop on the Control Bar
3

Click Yes in the confirmation pop-up window.

RESULT:A confirmation message is displayed advising that the direct debit has been stopped and the direct debit status changes to Draft.
Submit Direct Debit

To submit a direct debit that is in a Draft, Approver Rejected or Needs Repair status, follow the steps below.

STEP ACTION
1 Click Receivables > Current Direct Debits menu.
2 Locate the direct debit.
3 Click on the direct debit to display the Direct Debit Details screen.
4

If required, update any details and then click Submit on the Control Bar.

RESULT: In the confirmation pop-up window, choose your next course of action:

  • Click Save Direct Debit as Template to create a template from the direct debit.
  • Click View this Direct Debit to return to the Direct Debit Details screen.
  • Click Ok to return to the Current Payments screen.
View Direct Debit

Depending on the direct debit status and when it was processed, the direct debit will be available to view in either the Current Direct Debits or Past Direct Debits screens.

Are you looking for a direct debit that has not yet been sent for processing?

View Direct Debit in Current Direct Debits
Current Direct Debits also displays a list of direct debits that have been processed within the last 30 calendar days.
STEP ACTION
1 Click Receivables > Current Direct Debits menu
2 

Locate the direct debit you want to view. There are several ways to find a direct debit: 

  • Use the View menu if you are looking for a direct debit in a particular status. Choose from My Direct Debits, Direct Debits For My Action, Direct Debits For My Approval, Direct Debits For Repair, Approved Direct Debits, Rejected Direct Debits or Future Dated Direct Debits.
  • Use Filter on the Control Bar. Enter one or more criteria under the relevant column headings to display records that match your selections.
  • Click a column heading to sort the data in ascending order and click again to sort in descending order.
 3  Click on the direct debit to view the Direct Debit Details Screen

Are you looking for a direct debit that has been processed?

View Direct Debit in Past Direct Debits
Past Direct Debits displays a list of all your direct debits that have been processed by ANZ in the last 24 months and are in a Completed, Completed with Error or a Bank Rejected status.
STEP ACTION
1 Click Receivables > Past Direct Debits menu
 2 Enter your search criteria into the search fields and click Search (Value Date and Division Name are mandatory)
 3 Click on the direct debit to view the Direct Debit Details Screen

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