Geography: This article is applicable for ANZ Transactive - Global customers banking in all ANZ geographies who use the Payments menu. For customers in the Pacific, Indonesia, Laos and Taiwan, please refer to Manage Beneficiaries (Asia & Pacific). Full details are available in Features by Geography.
To reduce the risk of fraud, ANZ recommends you always validate the beneficiary details including name, address and payment type information such as account number, email address, phone number, etc., before approving the beneficiary.
Approve Beneficiaries
To Approve beneficiaries in a Deletion Pending Approval, Modification Pending Approval or a Pending Approval status, follow the steps below:
STEP
ACTION
1
Click Payments > Beneficiaries menu.
2
Search and select beneficiaries with a Deletion Pending Approval, Modification Pending Approval or a Pending Approval status:
Click View > Pending Approval from the Control Bar, or
Use Filter from the Control Bar and enter searchable criteria, or
Sort columns by clicking the column heading to reorder column by ascending or descending order.
3
Use one of the following methods to Approve the beneficiaries:
Method 1: Select the beneficiary(ies) and click Approve on the Control Bar
Method 2: Right-click on the beneficiary and click Approve on the Context Menu
Method 3: Select the beneficiary(ies) and click Actions > Approve on the Control Bar
Method 4: Click on the beneficiary to display the Beneficiary Details screen and then click Approve on the Control Bar
Impact Summary
If there are any impacts to current payment and templates as a result of approving the beneficiary, an Impact Summary pop-up window will be displayed. You can click on the numbers in the table to view which payments and templates are affected.
Click Ok to continue or
Click Cancel.
RESULT: A confirmation message is displayed advising that the beneficiary(ies) have been approved:
If the request is to approve a new or edited beneficiary, the beneficiary status changes to Approved.
If the request is to approve deleting a beneficiary, the beneficiary status changes to Deleted.
Delete Beneficiaries
To delete beneficiaries in a Pending Approval, Creation Rejected, Modification Rejected, Modification Pending Approval or Approved status, follow the steps below:
STEP
ACTION
1
Click Payments > Beneficiaries menu.
2
Search and select beneficiaries with a Pending Approval, Creation Rejected, Modification Rejected, Modification Pending Approval or Approved status:
Use Filter from the Control Bar and enter searchable criteria, or
Sort columns by clicking the column heading to reorder column by ascending or descending order.
3
Use one of the following methods to delete the beneficiaries:
Method 1: Right-click on the beneficiary and click Delete on the Context Menu
Method 2: Select the beneficiary(ies) and click Actions > Delete on the Control Bar
Method 3: Click on the beneficiary to display the Beneficiary Details screen and then click Delete on the Control Bar
4
Click Yes
Impact Summary
If there are any impacts to current payment and templates as a result of deleting the beneficiary, an Impact Summary pop-up window will be displayed. You can click on the numbers in the table to view which payments and templates are affected.
Click Ok to continue or
Click Cancel.
RESULT: A confirmation message is displayed advising that the beneficiary(ies) have been approved:
If your organisation requires beneficiaries to be approved, the beneficiary status changes to Deletion Pending Approval and will need to be approved.
To edit a beneficiary in a Deletion Pending Approval, Modification Pending Approval or Pending Approval status, you must Reject the beneficiary before you can edit.
To edit beneficiaries in an Approved, Creation Rejected, Modification Rejected or Needs Repair, status, follow the steps below:
STEP
ACTION
1
Click Payments > Beneficiaries menu.
2
Search and select beneficiary with an Approved, Creation Rejected, Modification Rejected or Needs Repair status:
Use Filter from the Control Bar and enter searchable criteria, or
Sort columns by clicking the column heading to reorder column by ascending or descending order.
3
Use one of the following methods to edit a beneficiary:
Method 1: Right-click on the beneficiary and click Edit on the Context Menu
Method 2: Select the beneficiary and click Actions > Edit on the Control Bar
Method 3: Click on the beneficiary to display the Beneficiary Details screen and then click Edit on the Control Bar
Click Verify Beneficiary Details (This will populate when account BSB, Account number or beneficiary name are edited.)
RESULT: Verify Beneficiary Details pop-up window will display the Beneficiary Verification outcome. For all Confirmation of Payee outcomes, please refer to Confirmation of Payee.
Click Continue to proceed with New Beneficiary details, or
Click Cancel to update the Beneficiary account name and account and re-verify.
5
Click Submit.
Impact Summary
If there are any impacts to current payment and templates as a result of editing the beneficiary, an Impact Summary pop-up window will be displayed. You can click on the numbers in the table to view which payments and templates are affected.
Click Ok to continue or
Click Cancel.
RESULT: A confirmation message is displayed advising that the beneficiary(ies) have been edited:
If your organisation requires beneficiaries to be approved, a confirmation pop-up window is displayed advising that the beneficiary has been submitted for approval and the beneficiary status changes to Modification Pending Approval. The beneficiary will need to be approved before it can be used in a payment or rejected.
If your organisation does not require beneficiaries to be approved, a confirmation pop-up window is displayed, and the beneficiary is ready to be used in a payment.
Reject Beneficiaries
To reject beneficiaries in a Deletion Pending Approval, Modification Pending Approval or a Pending Approval status, follow the steps below:
STEP
ACTION
1
Click Payments > Beneficiaries menu.
2
Search and select beneficiaries with a Deletion Pending Approval, Modification Pending Approval or a Pending Approval status:
Use Filter from the Control Bar and enter searchable criteria, or
Sort columns by clicking the column heading to reorder column by ascending or descending order.
3
Use one of the following methods to reject the beneficiaries:
Method 1: Select the beneficiary(ies) and click Reject on the Control Bar
Method 2: Right-click on the beneficiary and click Reject on the Context Menu
Method 3: Select the beneficiary(ies) and click Actions > Reject on the Control Bar
Method 4: Click on the beneficiary to display the Beneficiary Details screen and then click Reject on the Control Bar
RESULT: A confirmation message is displayed advising that the beneficiary(ies) has been approved:
If the request is to reject a new beneficiary, the beneficiary status changes to Creation Rejection.
If the request is to reject a beneficiary that has been edited or deleted, the beneficiary status changes to Modification Rejected.
View Beneficiaries
To view beneficiaries, follow the steps below:
STEP
ACTION
1
Click Payments > Beneficiaries menu.
2
Search and select beneficiary:
Use Filter from the Control Bar and enter searchable criteria, or
Sort columns by clicking the column heading to reorder column by ascending or descending order.
3
Use one of the following methods to view the beneficiary:
Method 1: Right-click on the beneficiary and click View on the Context Menu
Method 2: Select the beneficiary(ies) and click Actions > View on the Control Bar
Method 3: Click on the beneficiary to display the Beneficiary Details screen and then click View on the Control Bar