July Announcements 2025 - Archived

This period is a prime target for cyber criminals who seek to exploit the increased online activity. It’s a timely reminder that cybercrime threats are evolving, and email security is not ‘set and forget’. Here are some tips to help protect your business:

1. Always seek confirmation (using a trusted contact number) if you receive a request to change account or payment details. Avoid using contact details listed on the email, message, or document in question.
2. Treat urgent requests with suspicion. Always check email addresses and details carefully; and ensure robust security policies and procedures are in place.
3. Protect yourself from impersonation scams. Never disclose sensitive banking details (like passwords, PINS, one-time passcodes or token codes) during a phone call, even with ANZ staff.
4. Educate your employees about common scams and cybersecurity best practices. Regular training sessions can help them recognise and avoid potential threats.

For more information on how to protect yourself from scams, and other important information, please refer to:

• ANZ Security Hub
• Cyber Security
• Digital Services Security Features

To align with the enhanced capability for company administrators to delete both customer-managed and ANZ-managed users directly within ANZ Transactive – Global, the 'Delete User' function has been removed from our Digital Self Service suite.

For more information on the Delete User process for company administrators, please refer to Manage User.

The maximum file size for supporting documentation related to outward payments created in ANZ Transactive – Global has been increased for transactions originating in India, the Philippines, and Vietnam. 

From 1 July 2025, the file size limit has been raised from 5MB to 15MB. This enhancement is aimed at improving user experience and ensuring greater flexibility when submitting required documentation.

Attached documents:

• Allowed Formats: doc, docx, jpg, jpeg or pdf
• Size Limit: 5 files, max 15MB in total
• File Name: Up to 100 characters including file extension, alphanumeric characters, hyphens, underscores, and spaces.
• Limit: 100 files, max. 100MB

For more information, please refer to Payment Parameters in ANZ Digital Services Help.

Confirmation of Payee is an industry-wide service that checks the bank account details entered by a payer with the account details held by the recipient’s bank and displays a match outcome to the payer.
The 'Verify Beneficiary Details' button will appear for Osko or Direct Entry payments and templates when the following occurs:

• a new payee is created, or
• an existing payee is edited.

Confirmation of Payee provides additional information to help avoid scams and mistaken payments. 
For more information, possible match outcomes and FAQs refer to Confirmation of Payee in ANZ Digital Services Help.

Create Beneficiary screen

Create Payment screen

Beneficiary Verification results

Sample images of potential beneficiary verification results.

From 26 July 2025, users will be able to subscribe to the following alerts via User Settings:

• Get Rate (Hong Kong and Singapore customers): Notifies users when future-dated cross-currency payments require a Get Rate action for dynamic rate requests.
• Insufficient Funds (Hong Kong, India, the Philippines, and Singapore customers): Notifies users when payments have failed due to insufficient funds. Once sufficient funds are available in the account, you can resubmit the payment prior to the cut-off time on the same value date, without requiring additional approvals. 

For more information, please refer to User Settings in ANZ Digital Services Help.

This 30-minute session will demonstrate how payment files in ANZ Transactive – Global (including payroll) can assist you. Covering topics such as :

• File formats available in your region and payment type
• Upload and manage payment files
• Setting and permission management
• Support material
• Q&A (via MS Teams chat)

View our webinar recording, Accounts Receivable Features in ANZ Transactive — Global, hosted on 24 June 2025, that covered topics including: Setting Up Your Workspace, Operating Accounts, Deposits, e-Statements, Reports and Service Requests.

View our webinar recording, Payroll to Payments: Files in ANZ Transactive — Global, hosted on 17 July 2025, that covered topics including: File Formats, Upload Payment Files, Permission Management and Reports.