PayTo hub FAQs

PayTo hub is available to customers who meet the following criteria and can be requested via a form.

• Must be an Australian customer
• Must have PayTo hub proposition through Fileactive
• Approvers must have ANZ Digital Key 2-factor authentication

If PayTo hub is enabled for your organisation, a Customer Administrator can assign access to users through permission settings. 

To enable a user:

• Go to Permission Settings
• Scroll to PayTo hub
• Under PayTo Initiation (Agreements & Payments), select one of the following:
  • All - add access to all and any new registered Accounts, or
  • Selected - access to one or more Accounts or Account Groups, or
  • None - remove access to all accounts.

Optional:

• Turn on Restrict to Principal Amount Only if you want the user limited to approving refunds and claims up to the original payment amount

To learn more, visit Create User.

If PayTo hub is enabled for your organisation, a Customer Administrator can create a custom role and assign to users.

To create a custom role:

• Go to Role Details
• Scroll to Initiate Refunds and select from the following options:
  • All permissions
  • View - view all PayTo hub transactions and refunds
  • Manage - view, create, edit, approve and reject PayTo hub transactions and refunds
  • Approve - view and approve PayTo hub refunds created by another user
  • Allow Self Approval - view and approve PayTo hub refunds created by the user

To learn more, visit Create Role.

Eligible users will see PayTo hub from the left-hand menu, with two sub-menus:

• Initiate Refunds - search and select transactions to initiate a refund 
• Refunds - view, approve or reject a refund

• No. There are no cut-off times for refunds.
• Refunds are processed as new Osko payments, which are typically available 24/7, 365 days a year.
• Availability may only be impacted during planned or unplanned outages.

You can search transactions from the past 2 years.

• Maximum 3 months per search range
• Run multiple searches to cover the full period