Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand. Full details are available in Features by Geography.
While creating a new Company Managed user, ANZ recommends regularly reviewing existing user access via the User Management Screen and disabling or deleting any inactive users. This will assist in safeguarding your organisation’s accounts and information by reducing the risk of unauthorised access.
Company Administrators must complete Know Your Customer (KYC) requirements for each geography you operate in, and log in with a security device to perform administration tasks. For more information on Administration Roles, please refer to User Permissions.
About Create User
Creating a new user
Eligible Company Administrators can create a new Company Managed user to access and perform tasks within ANZ Transactive - Global. The user profile will include information such as user details, user roles, permission settings, and if applicable, the authorisation group when authorisation panels are required.
If you are an eKYC pilot user, you can now create an ANZ Managed user with an ANZ Digital Key security device from within the Create User screen. Refer below for step-by-step instructions.
Rules for Creating a user
Email Address - Use the user's email address instead of a group mailbox so each individual user receives scheduled reports and notifications directly.
User ID - When creating a user ID, avoid using spaces; allows up to 60 alphanumeric characters; must be unique and user ID is not case-sensitive but will convert to all capitals/uppercase in the screen.
Phone Number - Landline phone numbers are not acceptable.
For Australian mobile numbers, do not enter the leading zero.
Creating a security device user
Security device approvers must have their Know Your Customer (KYC) information registered with ANZ to approve payments, direct debits, and to create and manage Commercial Cards Service Requests. For further details, see Digital Services Security Features.
Service Requests Permission Settings are available only if you are using Version 2.0 of Service Requests. Unsure about your version? Check Service Requests Version FAQs.
Asia (excluding China) - coming soon: To create an ANZ Managed user with a security device, please complete the ANZ Transactive Global Application - Self Service Form and submit to ANZ.
Create User screens
User Management screen
User Management - profile screen
Permissions screen
Click the Role Details icon from User Permissions grid.
Division and Payments
Confidential Data Group and Payment Purpose
Approval Discretions (Payments)
Balance & Transaction Reporting
Receivables
Approval Discretions (Receivables)
Select a Role screen
Click Add Permissions to view the Roles available.
Create a new user
There are multiple ways you can create a new user. Choose from the following options:
Click Administration > Create User menu or,
Click Administration > User Management menu, then click New on the Control Bar.
To create a new Company Managed user, follow the steps below:
STEP
ACTION
1
Click Administration > Create User menu, or Click Administration > User Management menu > New.
2
Enter user's First Name.
3
Enter user's Last Name.
4
If required, enter user's Preferred Name.
5
Enter user's Email Address to receive scheduled reports and notifications once enabled by the user in User Settings.
6
If required, edit User ID prepopulated once the user's first and last name is entered.
7
Select user's Address or Add New Address, excluding PO Box addresses.
8
If required, enter Mobile Phone Number including Country or Region Code.
9
Add User Permissions
Where multiple roles set conflicting approval discretion values for a payment type, the lowest approval discretion value will apply. For more information, please refer to User Permissions.
Copy Permissions from Another User
STEP
ACTION
1
Click Copy Permissions from Another User.
2
Select a user from the list to copy from.
3
Click Copy From User.
RESULT: A confirmation message advises the permissions that has been added to the user. Alternatively, the message can advise if the permission cannot be copied.
4
Click OK.
Add Permissions
STEP
ACTION
1
Click Add Permission.
2
Select a system or custom role to assign to the user, then click Continue.
3
If required, select a Division.
4
If required, select the Payments permissions. Choose from:
All - add access to all and any new registered Accounts, or
Selected - access to one or more Accounts or Account Groups, or
None - remove access to all accounts for the payment type.
5
If required, select the Confidential Data Group permissions. Choose from:
All - add access to all and any new Confidential Data Groups, or
Selected - access to one or more Confidential Data Groups or
None - remove access to all Confidential Data Groups.
6
If required, select the Payment Purpose permission. Choose from:
Standard payment types, or
Payroll (salary payments)
7
If required, enter Approval Discretions per payment type. Enter options in whole dollars including:
Daily amount the user can approve in one day.
Batch amount the user can approve per batch.
Transaction amount the user can approve per individual transaction.
8
If required, select the Balance & Transaction Reporting permissions. Choose from:
Reporting - Accounts
All - add access to all and any new registered Accounts, or
Selected - access to one or more Accounts or Account Groups, or
None - remove access to all accounts for the payment type.
Reporting - Term Deposits
All - add access to all and any new registered Deposits, or
Selected - access to one or more Deposits, or
None - remove access to all Deposits.
9
If required, select the Receivables permissions. Choose from:
All - add access to all and any new registered Accounts, or
Selected - access to one or more Accounts or Account Groups, or
None - remove access to all accounts for receivables.
10
If required, enter Approval Discretions per direct debit type. Enter options in whole dollars including:
Daily amount the user can approve in one day.
Batch amount the user can approve per batch.
Transaction amount the user can approve per individual transaction.
11
If required, select the Strategic and Operational Insights permissions.
Economic Pulse - View insights related to Australian consumer spending activity.
Customer Analysis - View insights related to your customers spending activity, their location and demographics.
12
If required, select the Billing Enquiries permissions.
13
If required, select the Loan Reporting permissions. Choose from:
All - add access to all and any new registered loan deals, or
Selected - access to one or more loan deals.
14
If required, select the Service Requests permissions. Choose from:
All - add access to all and any new registered Accounts for Service Requests, or
Selected - access to one or more Accounts for Service Requests, or
None - remove access to all accounts for Service Requests.
15
If required, select the FX Services permissions. Choose from:
All - add access to all and any new registered FX contracts, or
Selected - access to one or more FX contracts.
16
If required, select the Commercial Cards permissions. Choose from:
All - add access to all and any new registered Billing Entities, or
Selected - access to one or more Billing Entities.
17
Click Add Permission.
RESULT: A confirmation message indicates the Role has been added to the User Permissions grid.
You can assign additional Roles to the user by repeating the steps above. However, only one commercial Cards Role can be assigned to the user profile.
10
If required, add Panel Authorisation Group for users with approval permissions. Choose from (A-J, R(Releaser), V(Verifier)) as per Authorisation Panel set-up.
11
Click Submit.
RESULT: The result will be dependent on your organisation's Administration Model:
ADMINISTRATION MODEL
OUTCOME
One Administrator
A Generate Password pop-up window indicates the temporary password for the new user. Provide the temporary password to the new user who will be required to change it upon first log on. The user profile is now in an Active status and an Approved workflow status.
Dual or triple Administrators
The temporary password will be generated upon final approval. The user profile is now in an Active status and a Pending Approval - Register workflow status. The user profile requires another Administrator(s) to either approve the creation before the user can log in, or reject.
Errors and Alerts
Error and alert messages such as 'fields validations' display information about the impacted field(s) and highlights the field(s) in red. You can update the information within the impacted field(s) and continue processing.
Mandatory field validations:
Know Your Customer validation:
Company Administrators need to provide additional Know Your Customer (KYC) documents to meet regional regulations for all geographies you operate in. Please contact ANZ to complete the KYC process.
Create a new ANZ Managed User provisioned with ANZ Digital Key (eKYC Pilot Customers only)
If you are an eKYC pilot customer and want to create a new ANZ Managed user that will be subject to eKYC verification, follow the steps below. For all other customers, refer to Digital Channels Service Requests.
STEP
ACTION
1
Click Administration > Create User menu, or Click Administration > User Management menu > New.
2
Enter user's First Name. For successful eKYC verification, ensure the spelling exactly mirrors your accepted legal identification documents.
3
Enter user's Last Name. For successful eKYC verification, ensure the spelling exactly mirrors your accepted legal identification documents.
4
If required, enter user's Preferred Name.
5
Enter user's Email Address to receive scheduled reports and notifications once enabled by the user in User Settings.
6
If required, edit User ID prepopulated once the user's first and last name is entered.
7
Select user's Address or Add New Address, excluding PO Box addresses.
8
If required, enter Mobile Phone Number including Country or Region Code.
9
Select user's required Authentication Method:
Select ANZ Digital Key to create an ANZ Managed User (required for eKYC), or
Select Password to create a Company Managed User (selected by default - will not trigger an eKYC verification for the user)
10
Add User Permissions
Where multiple roles set conflicting approval discretion values for a payment type, the lowest approval discretion value will apply. For more information, please refer to User Permissions.
Copy Permissions from Another User
STEP
ACTION
1
Click Copy Permissions from Another User.
2
Select a user from the list to copy from.
3
Click Copy From User.
RESULT: A confirmation message advises the permissions that has been added to the user. Alternatively, the message can advise if the permission cannot be copied.
4
Click OK.
Add Permissions
STEP
ACTION
1
Click Add Permission.
2
Select a system or custom role to assign to the user, then click Continue.
3
If required, select a Division.
4
If required, select the Payments permissions. Choose from:
All - add access to all and any new registered Accounts, or
Selected - access to one or more Accounts or Account Groups, or
None - remove access to all accounts for the payment type.
5
If required, select the Confidential Data Group permissions. Choose from:
All - add access to all and any new Confidential Data Groups, or
Selected - access to one or more Confidential Data Groups or
None - remove access to all Confidential Data Groups.
6
If required, select the Payment Purpose permission. Choose from:
Standard payment types, or
Payroll (salary payments)
7
If required, enter Approval Discretions per payment type. Enter options in whole dollars including:
Daily amount the user can approve in one day.
Batch amount the user can approve per batch.
Transaction amount the user can approve per individual transaction.
8
If required, select the Balance & Transaction Reporting permissions. Choose from:
Reporting - Accounts
All - add access to all and any new registered Accounts, or
Selected - access to one or more Accounts or Account Groups, or
None - remove access to all accounts for the payment type.
Reporting - Term Deposits
All - add access to all and any new registered Deposits, or
Selected - access to one or more Deposits, or
None - remove access to all Deposits.
9
If required, select the Receivables permissions. Choose from:
All - add access to all and any new registered Accounts, or
Selected - access to one or more Accounts or Account Groups, or
None - remove access to all accounts for receivables.
10
If required, enter Approval Discretions per direct debit type. Enter options in whole dollars including:
Daily amount the user can approve in one day.
Batch amount the user can approve per batch.
Transaction amount the user can approve per individual transaction.
11
If required, select the Strategic and Operational Insights permissions.
Economic Pulse - View insights related to Australian consumer spending activity.
Customer Analysis - View insights related to your customers spending activity, their location and demographics.
12
If required, select the Billing Enquiries permissions.
13
If required, select the Loan Reporting permissions. Choose from:
All - add access to all and any new registered loan deals, or
Selected - access to one or more loan deals.
14
If required, select the Service Requests permissions. Choose from:
All - add access to all and any new registered Accounts for Service Requests, or
Selected - access to one or more Accounts for Service Requests, or
None - remove access to all accounts for Service Requests.
15
If required, select the FX Services permissions. Choose from:
All - add access to all and any new registered FX contracts, or
Selected - access to one or more FX contracts.
16
If required, select the Commercial Cards permissions. Choose from:
All - add access to all and any new registered Billing Entities, or
Selected - access to one or more Billing Entities.
17
Click Add Permission.
RESULT: A confirmation message indicates the Role has been added to the User Permissions grid.
You can assign additional Roles to the user by repeating the steps above. However, only one commercial Cards Role can be assigned to the user profile.
11
If required, add Panel Authorisation Group for users with approval permissions. Choose from A-J, as per Authorisation Panel set-up.
12
Click Submit.
RESULT: The result will be dependent on your organisation's Administration Model:
ADMINISTRATION MODEL
OUTCOME
One Administrator
The user profile is now in an Active status and an Approved workflow status.
Dual or triple Administrators
The user profile is now in an Active status and a Pending Approval - Register workflow status. The user profile requires another Administrator(s) to either approve the creation before the user can log in, or reject.
13
Verify new user's details in the Review Details dialog box and if valid, tick the consent box and click Confirm.
14
A confirmation dialog box will appear advising "User Successfully Created". Click OK.
15
A dialog box will appear advising that once approved the new user will receive an email from ANZ to complete their verification. Click Yes.
16
Once the final approver approves the new user request, a confirmation dialog box appears advising the new user will be sent an eKYC verification email. Click OK.
You may find these helpful
YouTube videos may not be available in some ANZ geographies.
