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Administration Models

Geography: This article is applicable for ANZ Transactive – Global customers banking in Australia, Hong Kong, India, New Zealand, the Philippines, Singapore and Vietnam.
Full details are available in Features by Geography.
ANZ strongly recommends segregating duties using multiple administrators to help reduce the risk of undetected fraudulent activities. Having a single individual perform functions within ANZ Transactive – Global can increase the risk of fraudulent activity going undetected. This includes using multiple administrators when making changes to user profiles and system settings, as well as ensuring different users are involved when creating and approving payments and direct debits. For more information, refer to Digital Services Security Feature.
Organisations using the single administration model may only appoint one Administrator, while organisations using dual or triple administration models will require a minimum of two or three Administrators to manage the channel. 

About Administration Models

Administration Models define how many Administrators must review and approve changes made to user profiles or system settings in ANZ Transactive – Global. These models help ensure the appropriate level of control, oversight, and security for your organisation. 

If your organisation needs to update or change its Administration Model, these requests are managed by ANZ:

Available Administration Models

Your organisation will be assigned one of the Administration Models below, based on your structure and approval requirements.

ADMINISTRATION MODEL DESCRIPTION

Triple Administration:

A highly secure model where:
  • Administrators cannot change or approve their own permissions.
  • Any permission change must be actioned by one Administrator and approved by two others.
  • A minimum of three Administrators is required.

Dual Administration:

A shared‑control model where:
  • Administrators can update their own permissions.
  • All changes must be approved by another Administrator before taking effect.
  • A minimum of two Administrators is required.

Single Administration:

A self‑managed model where:
  • One Administrator can make all permission changes without approval.
  • Available only to:
    • Sole Traders
    • Proprietary Companies with a sole Director or Company Secretary

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