Geography: This article is applicable for ANZ Transactive – Global customers banking in Hong Kong, India, Indonesia, Philippines, Singapore, Taiwan and Vietnam. Full details are available in Features by Geography.
This information is relevant to ANZ Transactive Cash Asia users as part of the upgrade to ANZ Transactive – Global. The delivery of features will be provided in a phased approach, and this article may be updated from time to time to reflect the most up-to-date and relevant information.
ANZ Transactive Cash Asia Payments will no longer be available from June 2025.
ANZ Transactive Cash Asia Payments will no longer be available from June 2025.
For detailed information about your upgrade from ANZ Transactive Cash Asia, including expected changes, user interface differences, and getting started in ANZ Transactive – Global, please refer to the articles in Upgrading from ANZ Transactive Cash Asia.
ANZ Transactive – Global FAQs
When will I get access to ANZ Transactive – Global?
All ANZ Transactive Cash Asia users have access to ANZ Transactive – Global using your existing ANZ Transactive Cash Asia user credentials. You can view and manage your account balance and transaction reporting, with more features being added in the coming months, including payments and credit advices.
How do I get access to ANZ Transactive - Global?
All existing ANZ Transactive Cash Asia users will be upgraded to ANZ Transactive – Global.
In most cases you will use your existing user credentials to access your entitled sites, accounts, and features in the one digital platform. However, if your organisation has a regional presence and is not consolidating with one or your Australia and/or New Zealand sites, a separate user profile may be created to access cash management in Asia. Should this impact you, please note:
In most cases you will use your existing user credentials to access your entitled sites, accounts, and features in the one digital platform. However, if your organisation has a regional presence and is not consolidating with one or your Australia and/or New Zealand sites, a separate user profile may be created to access cash management in Asia. Should this impact you, please note:
- Users with ANZ Digital Key (ADK) can switch between User IDs on the ANZ Digital Key app.
- Users with Tokens will require a separate token for each user profile you maintain.
What features will be available to me in ANZ Transactive – Global?
Based on your user entitlements, you can view and manage your account balance and transaction reporting, with more features being added in the coming months, including payments and credit advices.
How will I be informed of additional features available to me in ANZ Transactive – Global?
Based on your user entitlements, features will be available to you in a staged approach. You will receive a communication either via email, an in-channel announcement in ANZ Transactive - Global and regular updates to 'Upgrading from ANZ Transactive Cash Asia' digital help content.
Do I need new user logon details to access the new features in ANZ Transactive – Global?
All ANZ Transactive Cash Asia users have access to ANZ Transactive – Global using your existing ANZ Transactive Cash Asia user credentials.
In most cases you will use your existing user credentials to access your entitled sites, accounts, and features in the one digital platform. However, if your organisation has a regional presence and is not consolidating with one or your Australia and/or New Zealand sites, a separate user profile may be created to access cash management in Asia. Should this impact you, please note:
In most cases you will use your existing user credentials to access your entitled sites, accounts, and features in the one digital platform. However, if your organisation has a regional presence and is not consolidating with one or your Australia and/or New Zealand sites, a separate user profile may be created to access cash management in Asia. Should this impact you, please note:
- Users with ANZ Digital Key (ADK) can switch between User IDs on the ANZ Digital Key app.
- Users with Tokens will require a separate token for each user profile you maintain.
We have non-channel staff who receive credit and debit advices. How will this work when we are upgraded to ANZ Transactive – Global?
If staff in your organisation would like to receive advices, they will need to apply for an ANZ Transactive – Global User ID, log in and subscribe to receive advices and notifications as required.
ANZ Transactive – Global Mobile FAQs
When will I get access to the ANZ Transactive – Global mobile app?
You can now download the ANZ Transactive mobile app† from the official Apple App* Store and official Google Play^ Store, if available in your geography. Based on your user credentials, you can view your balance and transaction reporting from the Accounts menu.
*App Store is a service mark of Apple Inc.
^Google Play and Android are trademarks of Google Inc.
†Available in applicable jurisdictions. Use of the Bank Apps may incur data and/or other telecommunications usage charges from an internet and/or telecommunications service provider. The use of Bank Apps are subject to additional terms set out in the Channels Service Schedule.
^Google Play and Android are trademarks of Google Inc.
†Available in applicable jurisdictions. Use of the Bank Apps may incur data and/or other telecommunications usage charges from an internet and/or telecommunications service provider. The use of Bank Apps are subject to additional terms set out in the Channels Service Schedule.
How do I get access to the ANZ Transactive – Global mobile app?
All ANZ Transactive Cash Asia users who have access to balance and transaction reporting today, can download the ANZ Transactive mobile app† from the official Apple App* Store and official Google Play^ Store, if available in your geography. Based on your user credentials, you can view your balance and transaction reporting from the Accounts menu.
*App Store is a service mark of Apple Inc.
^Google Play and Android are trademarks of Google Inc.
†Available in applicable jurisdictions. Use of the Bank Apps may incur data and/or other telecommunications usage charges from an internet and/or telecommunications service provider. The use of Bank Apps are subject to additional terms set out in the Channels Service Schedule.
^Google Play and Android are trademarks of Google Inc.
†Available in applicable jurisdictions. Use of the Bank Apps may incur data and/or other telecommunications usage charges from an internet and/or telecommunications service provider. The use of Bank Apps are subject to additional terms set out in the Channels Service Schedule.
What features will be available to me in the ANZ Transactive – Global mobile app?
Based on your user credentials, you can access account balance and transaction information from the mobile app, with more features coming soon.
ANZ Transactive – Global Payment FAQs
How do I get access to Payments in ANZ Transactive – Global?
All existing ANZ Transactive Cash Asia users will be upgraded to Payments in ANZ Transactive – Global. In most cases you will use your existing user credentials to access your entitled sites, accounts, and features in the one digital platform. However, if your organisation has a regional presence and is not consolidating with one or your Australia and/or New Zealand sites, a separate user profile may be created to access cash management in Asia. Should this impact you, please note:
- Users with ANZ Digital Key (ADK) can switch between User IDs on the ANZ Digital Key app.
- Users with Tokens will require a separate token for each user profile you maintain.
Why do I have access to the Payments and Asia & Pacific Payments menus?
- The Payments menu is used to create and manage payments in Australia, China, India, New Zealand, the Philippines, Singapore, Taiwan, and Vietnam.
- The Asia & Pacific Payments menu is used to create and manage:
- Cash Management payments in Indonesia, Laos, the Pacific Islands, and Taiwan.
- Cross Border Fund Transfer (Import Payments) in India.
What is a Dynamic Rate?
Dynamic rates will replace carded rates in Hong Kong and Singapore, allowing you to obtain real-time foreign exchange rates for cross-currency payments less than or equal to US$500k.
If using a Dynamic rate, after a payment is fully approved it will move into a Needs Rate status and a user with appropriate entitlements will then “Get Rate” to lock in the Dynamic rate displayed in ANZ Transactive – Global. For step-by-step instructions, video and FAQs, please refer to Get Rate.
When creating Hong Kong RTGS (CHATS) payments in ANZ Transactive Cash Asia, we needed to add the branch code to the beneficiary’s account number. Is this required in ANZ Transactive – Global?
In ANZ Transactive – Global, you do not need to add a branch code to the beneficiary’s account number for Hong Kong RTGS (CHATS) payments.
My payment has failed due to insufficient funds and we did not resubmit the payment on the same value date. Will the value date roll-over to the next available business day?
No, if a payment fails due to insufficient funds and you do not resubmit the payment on the same value Day after funds are available, the payment status will automatically change to Bank Rejected. Please re-create your payment by selecting Copy and repeat the approval process.
Why am I not able to submit my Foreign Exchange (FX) Payment?
Please ensure you have sufficient funds in your account to make the payment and validate the beneficiary currency is supported. Outward payments are not available for the following unsupported currencies per geography:
*Currency is available using a booked FX Contract rate.
For step-by-step instructions to create an FX currency payment, please refer to the relevant international payment article.
| GEOGRAPHY | UNSUPPORTED CURRENCIES |
| Hong Kong | IDR*, MYR |
| Philippines | CAD, CHF, CNY, THB |
| Singapore | IDR*, KRW, LKR, MYR, PGK, SAR, TWD |
| Vietnam | NOK |
For step-by-step instructions to create an FX currency payment, please refer to the relevant international payment article.
My payment has remained in an “in processing” status. What should I do?
Please contact ANZ, by selecting Contact from the banner in ANZ Transactive – Global or by visiting our Global digital service support page.
Why am I unable to use the Get Rate function for an international payment?
Info: Applicable for Hong Kong and Singapore customers.
Please ensure
Please ensure
- You have sufficient funds in your account at the time of processing your payment
- You are using a supported currency within the relevant cut off times. For supported currencies and cut off times please refer to Processing cut off times
Why has my international payment not been processed?
If you are using a Dynamic Rate to fund a cross-currency payment, you must perform the Get Rate function prior to currency cut off on the day of processing. For future dated international payments, you must get the rate on the processing date.
I forgot to process my international payment yesterday. What should I do?
If your payment is in a Draft, Needs Repair or Approval Rejected status, you can edit the payment and change the value date, and have the payment re-approved.
If your payment is in a Pending Approval or Needs Rate status, you can recall the payment, edit the payment, and have the payment re-approved.
If your payment is in a Pending Approval or Needs Rate status, you can recall the payment, edit the payment, and have the payment re-approved.
What payment type and method should I use?
Refer to the Payment Types and Methods section in the Payment Changes article to determine what Payment Type and Payment Method to use in ANZ Transactive – Global.
ANZ Transactive – Global Reports FAQs
When will I get access to Balance and Transaction Reporting in ANZ Transactive – Global?
All ANZ Transactive Cash Asia users have access to ANZ Transactive – Global using your existing ANZ Transactive Cash Asia user credentials. You can view and manage your account balance and transaction reporting from the Accounts and Report Centre menus.
How can I access Balance and Transaction Reporting in ANZ Transactive – Global?
Based on your user entitlements, you can access ANZ Transactive – Global using your existing ANZ Transactive Cash Asia user credentials. You can view and manage your account balance and transaction reporting from the Accounts and Report Centre menus. You can also add your favourite accounts or favourite account reports workspace widgets to your Home screen.
How can I run and schedule Payment Reports?
You can run and schedule payment reports from different report menus for different jurisdictions.
- For Asia (excl. China), please refer to the Payment Reports article.
- For Australia, China & New Zealand, please refer to the Report Centre article.
- AU, CN and NZ will move to Payment Reports in late 2025.
- For Pacific & Laos payment reports, please refer to the Asia & Pacific Reports article.
URL redirect to ANZ Transactive – Global FAQs
I am receiving an error when trying to log into ANZ Transactive Cash Asia. What should I do?
Please write down your User ID and then clear your browser cache. You should be able to log in after this.
If you are still unable to log in, please contact ANZ by selecting Contact from the banner in ANZ Transactive – Global or by visiting our Global digital service support page.
If you are still unable to log in, please contact ANZ by selecting Contact from the banner in ANZ Transactive – Global or by visiting our Global digital service support page.
I was redirected to ANZ Transactive – Global and logged in successfully, however when I try to go back to my saved URL it won't open.
Please use the ANZ Transactive – Global URL found on the ANZ Digital Services anz.com page.
Credit Advice Changes
What is the impact to the Credit Advice when the payment involves Foreign Exchange (FX)?
Until you upgrade to ANZ Transactive – Global for payments, your Credit Advice for payments involving Foreign Exchange (FX) will not display the following:
- Exchange Rate: This can be calculated by dividing the Payment Amount by the Credited Amount
- FX Contract Number: If you require the FX Contract Number, please contact eBanking Support
- Currency of the Transaction: The opening sentence will show “INWARD TT" or “INWARD RTGS” as appropriate. The currency of the transaction is shown under Transaction Amount.
I have not received a copy of my credit advice. What can I do?
Ensure you set up an alert to receive credit advices. Please refer to the User Settings Notifications and Alerts article for information to receive this.
You may also view the Transaction Detail Report article for more information.
You may also view the Transaction Detail Report article for more information.