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This article was relevant to users upgrading from ANZ Transactive Cash Asia to ANZ Transactive - Global.
ANZ Transactive Cash Asia is only available for cheque processing until 2027.
All existing ANZ Transactive Cash Asia users will be upgraded to ANZ Transactive – Global.
In most cases you will use your existing user credentials to access your entitled sites, accounts, and features in the one digital platform. However, if your organisation has a regional presence and is not consolidating with one or your Australia and/or New Zealand sites, a separate user profile may be created to access cash management in Asia. Should this impact you, please note:
- Users with ANZ Digital Key (ADK) can switch between User IDs on the ANZ Digital Key app.
- Users with Tokens will require a separate token for each user profile you maintain.
All ANZ Transactive Cash Asia users have access to ANZ Transactive – Global using your existing ANZ Transactive Cash Asia user credentials.
In most cases you will use your existing user credentials to access your entitled sites, accounts, and features in the one digital platform. However, if your organisation has a regional presence and is not consolidating with one or your Australia and/or New Zealand sites, a separate user profile may be created to access cash management in Asia. Should this impact you, please note:
- Users with ANZ Digital Key (ADK) can switch between User IDs on the ANZ Digital Key app.
- Users with Tokens will require a separate token for each user profile you maintain.
You can now download the ANZ Transactive mobile app† from the official Apple App* Store and official Google Play^ Store, if available in your geography. Based on your user credentials, you can view your balance and transaction reporting from the Accounts menu.
^Google Play and Android are trademarks of Google Inc.
†Available in applicable jurisdictions. Use of the Bank Apps may incur data and/or other telecommunications usage charges from an internet and/or telecommunications service provider. The use of Bank Apps are subject to additional terms set out in the Channels Service Schedule.
All ANZ Transactive Cash Asia users who have access to balance and transaction reporting today, can download the ANZ Transactive mobile app† from the official Apple App* Store and official Google Play^ Store, if available in your geography. Based on your user credentials, you can view your balance and transaction reporting from the Accounts menu.
^Google Play and Android are trademarks of Google Inc.
†Available in applicable jurisdictions. Use of the Bank Apps may incur data and/or other telecommunications usage charges from an internet and/or telecommunications service provider. The use of Bank Apps are subject to additional terms set out in the Channels Service Schedule.
All existing ANZ Transactive Cash Asia users will be upgraded to Payments in ANZ Transactive – Global. In most cases you will use your existing user credentials to access your entitled sites, accounts, and features in the one digital platform. However, if your organisation has a regional presence and is not consolidating with one or your Australia and/or New Zealand sites, a separate user profile may be created to access cash management in Asia. Should this impact you, please note:
- Users with ANZ Digital Key (ADK) can switch between User IDs on the ANZ Digital Key app.
- Users with Tokens will require a separate token for each user profile you maintain.
- The Payments menu is used to create and manage payments in Australia, China, India, New Zealand, the Philippines, Singapore, Taiwan, and Vietnam.
- The Asia & Pacific Payments menu is used to create and manage:
- Cash Management payments in Indonesia, Laos, the Pacific Islands, and Taiwan.
- Cross Border Fund Transfer (Import Payments) in India.
Please ensure you have sufficient funds in your account to make the payment and validate the beneficiary currency is supported. Outward payments are not available for the following unsupported currencies per geography:
| GEOGRAPHY | UNSUPPORTED CURRENCIES |
| Hong Kong | IDR*, MYR |
| Philippines | CAD, CHF, CNY, THB |
| Singapore | IDR*, KRW, LKR, MYR, PGK, SAR, TWD |
| Vietnam | NOK |
*Currency is available using a booked FX Contract rate.
For step-by-step instructions to create an FX currency payment, please refer to the relevant international payment article.
Info: Applicable for Hong Kong and Singapore customers.
Please ensure
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- You have sufficient funds in your account at the time of processing your payment
- You are using a supported currency within the relevant cut off times. For supported currencies and cut off times please refer to Processing cut off times
If your payment is in a Pending Approval or Needs Rate status, you can recall the payment, edit the payment, and have the payment re-approved.
You can run and schedule payment reports from different report menus for different jurisdictions.
- For Asia (excl. China), please refer to the Payment Reports article.
- For Australia, China & New Zealand, please refer to the Report Centre article.
- AU, CN and NZ will move to Payment Reports in late 2025.
- For Pacific & Laos payment reports, please refer to the Asia & Pacific Reports article.
If you are still unable to log in, please contact ANZ by selecting Contact from the banner in ANZ Transactive – Global or by visiting our Global digital service support page.
Until you upgrade to ANZ Transactive – Global for payments, your Credit Advice for payments involving Foreign Exchange (FX) will not display the following:
- Exchange Rate: This can be calculated by dividing the Payment Amount by the Credited Amount
- FX Contract Number: If you require the FX Contract Number, please contact eBanking Support
- Currency of the Transaction: The opening sentence will show “INWARD TT" or “INWARD RTGS” as appropriate. The currency of the transaction is shown under Transaction Amount.
You may also view the Transaction Detail Report article for more information.