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Administration FAQs

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.
How do I set up a new security device user?
As an Administrator, why can't I see the Commercial Cards menu?
Commercial Cards Administrators require a separate role to be added to your user permissions. For more information, please refer to Commercial Cards Roles.
As an Administrator, why can't I see all company users?
In some cases, users will have a Commercial Cards role assigned. To see these users, you will need to have a Commercial Cards role assigned to your user permissions. For more information, please refer to Commercial Cards Administrators.
How do I entitle a user to approve payments?
Follow the following steps:
  1. Assign a role with approval entitlements to the user
    For information on roles, go to 'Cash Management Roles & Permission Settings' in User Permissions.
    For information on how to assign roles to a user, go to 'Add Roles to a user' in Edit User.
  2. Ensure the user's approval discretions are correct
    For more information, go to 'Edit a user's Permission Settings within a Role' section in Edit User
  3. If you use panel approval, make sure the user has the correct Authorisation Group assigned
    For more information, go to 'Edit a user's Authorisation Group' in Edit User
What is the difference between Domestic Salary Payments and Confidential Data Groups?

If a user has access to Domestic Salary Payments, they can flag templates and payments as Salary and only users with this entitlement can access these templates and payments. A user with this entitlement will see the following features:

  • A Domestic Salary Payment tile on the Create Payment screen
  • A Domestic Salary Payment Template tile on the Create Template screen
  • An Import as Salary Payment checkbox on the Upload Payment File screen

Confidential Data Groups (CDGs) enable you to have more complex ways of restricting access to templates and payments than Domestic Salary Payments. Users can be entitled to one or more CDG and can then tag a template or payment to a CDG. Only users with access to a particular CDG will be able to view and action templates and payments tagged with the group. A user with this entitlement will see the following features:

  • A Confidential Data Group drop-down list in the Payment Details section when creating a payment
  • A Confidential Data Group drop-down list in the Payment Details section when creating a template
  • A Confidential Data Group drop-down list on the Upload Payment File screen 
How can I update a daily, batch or transaction discretion limit for payment approvals?
As an Administrator, you can edit a user's approval limits. Please refer to User Permissions and Edit User.
Where multiple roles set conflicting approval discretion values for a payment type, the lowest approval discretion value will apply.
Does a user’s daily approval discretion apply to payments approved on that day or to the Value Date of the payments?
The daily approval discretion is calculated based on the value date on the payment.
Does a user’s batch approval discretion ever supersede the transaction approval discretion?
Batch discretion and Transaction discretion are independent. For example, if a user has a Batch limit of 3 million and a Transaction limit of 1 million, the user will not be able to approve a payment batch that consists of 1 transaction for 2 million, as the transaction level discretion has been exceeded.
How does the system manage a user who has multiple roles and there is an overlap of permissions?
Where users have multiple roles, each of their roles may have different permissions. In these instances, users will have permissions granted by any of their assigned roles regardless of limitations on their other roles, e.g. If a user has the following Roles and Permission Setting attributes:
  • Create role with access to All accounts for Direct Credit payments; and
  • Create & Approve (Not Own) role with access to selected accounts only for Direct Credit payments; and
  • Approve role with access to no accounts for Direct Credit payments

Then the user will be able to:

  • Create Direct Credit payments using all registered accounts, regardless of what is specified in the Create & Approve (Not Own) role; and
  • Approve Direct Credit payments (other than their own) from those accounts specified in the Create & Approve (Not Own) role, regardless of the limitations on the Approve role
What happens if we change a panel sequence mid-way through approval?
  • If the updated panel does not change the approval sequence, the system will recalculate what Authorisation Group should approve next. For example, if a panel with an approval sequence of A > B > C is changed to A > B > E, the system will expect an approver with Authorisation Group E to be in the approval workflow.
  • If the updated panel results in a different approval sequence, the system will begin the approval process from the beginning
  • If the updated panel results in there being no users to approve, the payment will move to a Needs Repair status
How do we delete an ANZ Managed user?
Company Administrators can delete an ANZ Managed user where the following conditions are met:
  • The user has access to ANZ Transactive - Global only or ANZ Transactive - Global plus ANZ Liquidity Management
  • If the user has a Commercial Cards role, they have the Reporting Officer or Authorised to Enquire role
To delete an ANZ Managed user that does not met these conditions, please refer to Digital Channels Service Requests > Delete User. Alternatively, please contact your ANZ representative as paperwork needs to be completed and actioned by ANZ.
How long do deleted users stay in the system?
Deleted users are not purged from the system and can be viewed in User Management (View > User Status > Deleted):
How much user activity history is stored in the system?
Seven years of user activity is available, e.g. when a user logged on, approved a payment, downloaded a report etc. Changes made to a user's profile are available in audit reports from the date the user was created.
What does CASCADE mean in administration audit reports?
It means that there’s been a change on an associated entity (e.g. an account or a role) that has cascaded to this entity.