Geography: This article is applicable for ANZ Transactive – Global customers banking in Australia, Hong Kong, India, New Zealand, the Philippines, Singapore and Vietnam.
Full details are available in Features by Geography.
Full details are available in Features by Geography.
General Administration FAQs
How do I set up a new security device user?
Please choose from the available jurisdictions:
Asia
Please complete the ANZ Transactive - Global Maintenance Form to add or amend users.
Australia
- Institutional / Corporate Customers - Complete a Payments and Cash Management Request Form and send to tbenablement@anz.com. Alternatively, you can submit a Digital Channel Service Request to add an ANZ Managed user.
- Commercial Cards Customers - Complete ANZ Charge Card Maintenance Form or ANZ Account & Channel Self-Service Form (AU only).
- Business Banking Customers - Contact the Customer Service Centre or email TBEnquiries@anz.com
- eKYC Pilot Customers (AU only): Refer to the Create User menu to create a new ANZ Managed user, or to the Manage User menu to upgrade an existing Company Managed user.
New Zealand
- Please contact your ANZ Representative to request a new security device user.
- Alternatively, you can submit a Digital Channel Service Request to add an ANZ Managed user.
Pacific
Please complete the ANZ Transactive - Global Maintenance Form to add or amend users.
As an Administrator, why can't I see all company users?
This could be due to the following reasons:
- Commercial Cards roles: A user has a Commercial Cards role and you don't. To resolve this, consider adding the Commercial Cards 'User Administrator' role to your profile.
- Division or Billing Entity access: You have a Commercial Cards Administration role, but the user has access to different Divisions and/or more Billing Entities than you.
For more information, please refer to User Permissions and Commercial Cards Administrators.
How do I entitle a user to approve payments?
For more information, please also refer to the following articles:
- Cash Management Roles & Permission Settings in User Permissions.
- Add Roles to a user in Edit User.
- Edit a user's Permission Settings within a Role in Edit User
- Edit a user's Authorisation Group in Edit User
Follow the following steps:
- Assign a role with approval entitlements to the user.
- Ensure the user's approval discretions are correct.
- If you use panel approval, make sure the user has the correct Authorisation Group assigned
What is the difference between Domestic Salary Payments and Confidential Data Groups?
Confidential Data Groups are available in Australia and New Zealand only.
If a user has access to Domestic Salary Payments, they can flag templates and payments as Salary and only users with this entitlement can access these templates and payments. A user with this entitlement will see the following features:
- A Domestic Salary Payment tile on the Create Payment screen
- A Domestic Salary Payment Template tile on the Create Template screen
- An Import as Salary Payment checkbox on the Upload Payment File screen
Confidential Data Groups enable you to have more complex ways of restricting access to templates and payments than Domestic Salary Payments. Users can be entitled to one or more Confidential Data Group and can then tag a template or payment to a Confidential Data Group. Only users with access to a particular Confidential Data Group will be able to view and action templates and payments tagged with the group. A user with this entitlement will see the following features:
- A Confidential Data Group drop-down list in the Payment Details section when creating a payment
- A Confidential Data Group drop-down list in the Payment Details section when creating a template
- A Confidential Data Group drop-down list on the Upload Payment File screen
How can I update a daily, batch or transaction discretion limit for payment approvals?
As an Administrator, you can edit a user's approval limits. Please refer to User Permissions and Edit User.
Where multiple roles have conflicting approval discretion values for a payment type, the lowest approval discretion value will apply.
Does a user’s daily approval discretion apply to payments approved on that day or to the Value Date of the payments?
The daily approval discretion is calculated based on the value date on the payment.
Does a user’s batch approval discretion ever supersede the transaction approval discretion?
Batch discretion and Transaction discretion are independent. For example, if a user has a Batch limit of 3 million and a Transaction limit of 1 million, the user will not be able to approve a payment batch that consists of 1 transaction for 2 million, as the transaction level discretion has been exceeded.
How does the system manage a user who has multiple roles and there is an overlap of permissions?
Where users have multiple roles, each of their roles may have different permissions. In these instances, users will have permissions granted by any of their assigned roles regardless of limitations on their other roles, e.g. If a user has the following Roles and Permission Setting attributes:
- Create role with access to All accounts for Direct Credit payments; and
- Create & Approve (Not Own) role with access to selected accounts only for Direct Credit payments; and
- Approve role with access to no accounts for Direct Credit payments
Then the user will be able to:
- Create Direct Credit payments using all registered accounts, regardless of what is specified in the Create & Approve (Not Own) role; and
- Approve Direct Credit payments (other than their own) from those accounts specified in the Create & Approve (Not Own) role, regardless of the limitations on the Approve role
How long do Administrators have to approve an Administration change?
Administration changes that remain pending approval for more than 30 days will be automatically rejected by the system. Administrators can view the rejection record in View Audit History.
How long do deleted users stay in the system?
Deleted users are not purged from the system and can be viewed in User Management screen.
Click View > User Status > Deleted.
How much user activity history is stored in the system?
Seven years of user activity is available, e.g. when a user logged on, approved a payment, downloaded a report etc. Changes made to a user's profile are available in audit reports from the date the user was created.
What does CASCADE mean in administration audit reports?
It means that there’s been a change on an associated entity (e.g. an account or a role) that has cascaded to this entity.
Authorisation Panel FAQs
What happens if we change a panel sequence mid-way through approval?
- If the updated panel does not change the approval sequence, the system will recalculate what Authorisation Group should approve next. For example, if a panel with an approval sequence of A > B > C is changed to A > B > E, the system will expect an approver with Authorisation Group E to be in the approval workflow.
- If the updated panel results in a different approval sequence, the system will begin the approval process from the beginning
- If the updated panel results in there being no users to approve, the payment will move to a Needs Repair status
Division FAQs
How do I set up a default Division that will display as my main option from drop-down lists?
- Click User Settings which displays as your USER ID from the Application Banner, then click Settings & Preferences
- Select the Division from the Default Division drop-down list.
- Click Save Changes
Do I require a separate user profile or token to access different Divisions?
No. A single User ID is required to access all Divisions under the same customer, provided the user has the necessary permissions.
My organisation has a number of different ANZ Transactive - Global sites and I am considering changing to a Division setup. Is this possible?
Yes, this is possible. Please consider the following:
- Know You Customer (KYC) may be required for ANZ Managed users for each geography you operate in.
- Past payments for the new Division will not be available.
- Existing Templates for the new Division will not be available.
- Existing beneficiaries in the Beneficiaries screen for the new Division will not be available.
- When choosing to consolidate your sites, your organisation has the added option for Users to:
- Retain ‘all accounts’ access, allowing Users to automatically gain access to new accounts added to the organisation profile including accounts across different geographies or,
- Restrict account access to the User’s existing entities and geographies only. This means when new accounts are opened, Customer Administration will need to assign accounts to Users.
If I use Divisions, how will this impact my Billing?
BTR & Payment Billing will be as follows based on geography:
Australia & New Zealand:
- Each Division receives their own invoice.
- Billed one month in arrears.
Hong Kong, India, Indonesia, Philippines, Singapore, Taiwan & Hong Kong:
- Invoices are billed at the division and account level.
- No invoices are issued. Users with reporting access can run and download Statement of Charges report.
- Billing occurs immediately after payments are processed.
Is there a limit to how many Division I can create?
There is no limit, you can have as many Divisions that your organisation requires.
If I would like to set up Divisions for my organisation, how do I do this?
Please speak with your ANZ Representative to discuss Divisions further.