Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.
Full details are available in Features by Geography.
ANZ strongly recommends segregating duties using multiple administrators to help reduce the risk of undetected fraudulent activities. Having a single individual perform functions within ANZ Transactive – Global can increase the risk of fraudulent activity going undetected. This includes using multiple administrators when making changes to user profiles and system settings, as well as ensuring different users are involved when creating and approving payments and direct debits. For more information, refer to Digital Services Security Feature.
Organisations using the single administration model may only appoint one Administrator, while organisations using dual or triple administration models will require a minimum of two or three Administrators to manage the channel.
About Administration Models
An Administration Model allows your organisation to determine the number of administration approvers required when user profiles or system settings are created, updated or deleted within ANZ Transactive - Global. Organisations can request up to three Administrator approvers and will be setup in ANZ Transactive - Global by ANZ.
Administration Models
Your organisation will have been set up with one of the following Administration Models:
- Triple Administration: Administrators cannot modify or approve changes to their own permissions; a minimum of three Administrators are required.
- Dual Administration: Administrators can modify their own permissions but require a second Administrator to approve the changes; a minimum of two Administrators are required.
- Single Administration: Only one Administrator is required to make all changes. This model is only available to Sole Traders or a Proprietary Company with a Sole Director/Secretary.
Update an Administration Model
Changes to Administration Models are configured by ANZ.
- Australia & New Zealand: Please refer to the Service Requests menu and click Upload Documents Service Requests > Digital Channel > Others > Amend Digital Channel Details or contact your ANZ representative.
- Asia (excluding China) - coming soon: Please complete the ANZ Transactive Global Application - Self Service Form and submit to ANZ or contact your ANZ representative.