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Administration Models

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.
ANZ strongly recommends segregating duties using multiple administrators to help reduce the risk of undetected fraudulent activities. Having a single individual perform functions within ANZ Transactive – Global can increase the risk of fraudulent activity going undetected. This includes using multiple administrators when making changes to user profiles and system settings, as well as ensuring different users are involved when creating and approving payments and direct debits. For more information, refer to Digital Services Security Feature.
Organisations using the single administration model may only appoint one Administrator, while organisations using dual or triple administration models will require a minimum of two or three Administrators to manage the channel. 

Your organisation will have been set up with one of the following Administration Models:

  • Triple Administration: using this model, an Administrator cannot modify or approve changes to their own permissions; a minimum of three Administrators are required.
  • Dual Administration: using this model, Administrators can modify their own permissions but require a second Administrator to approve the changes; a minimum of two Administrators are required. 
  • Single Administration: using this model, only one Administrator is required to make all changes. This model is only available to Sole Traders or a Proprietary Company with a Sole Director/Secretary.

Changes to Administration Models are configured by ANZ. Forms can be downloaded and submitted through the Service Requests menu. For more information, refer to Upload Documents Service Requests > Digital Channel > Others > Amend Digital Channel Details or contact your ANZ representative.