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Commercial Cards FAQs

Geography: This article is applicable for ANZ Transactive - Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.
Why can't I see the Commercial Cards menu?

If the Menu is not visible, this will be for one of two reasons:

  1. Your organisation has not been provisioned with access; or
  2. Your user profile has not been provisioned with the appropriate access including:
    • Authorised Signatory
    • Authorised Signatory & Identification Officer
    • Identification Officer
    • Reporting Officer
    • Authorisation to Enquire

Your Administrator can confirm if your organisation has been provisioned by viewing the list of available roles in the Role Management screen. If the Role is not shown, please contact your ANZ Representative for further assistance.

To request a Commercial Cards role, please refer to Commercial Cards Roles.
For more information, please also refer to New User FAQs.

As an Administrator, can I create a custom Commercial Cards role?
Currently only Cash Management (payments, receivables, balance and transaction reporting and term deposit reporting) custom roles can be created. For more information, please refer to Create Role.
As an Administrator, why can’t I see users who have a Commercial Cards role?
As an Administrator, to view users who also have a Commercial Cards role assigned, you must also have a User Administrator role provisioned to your profile to manage these users.
For more information, please refer to Commercial Cards Roles.
Which Commercial Cards roles require a security device?
  • Authorised Signatories
  • Authorised Signatories + Identification Officer
  • User Administrator

For more information, please refer to Commercial Cards Roles.

Why am I unable to create a Service Request?

Your user entitlements manage Service Requests for Commercial Cards. For more information, please refer to Commercial Cards Roles & Settings.

Please note that some Service Requests are not available for some Commercial Card products. ANZ Single Use Card is available for eligible customers and will be available for Card Limit Change, Cancel Card and Statement Preferences service requests only.

Please refer to the table below:

PRODUCT Card Limit Change Replace Card Cancel Card New Cardholder Request (single and bulk) Statement Preferences
ANZ Corporate Card
ANZ Single Use Card (AU only)
ANZ Travel Account (AU only)
ANZ Visa Purchasing Card  
ANZ Virtual Card (AU only)  
Why is the mobile number field mandatory for a new cardholder request?

To enhance security ANZ sends a one-time password (OTP) via SMS to the registered mobile number for transaction approval.

Please note, the mobile number field must be a 10-digit number starting with 04.

How long are Commercial Cards Service Requests stored in the system?
Service Requests are stored for two years.
Which Commercial Cards are available in ANZ Transactive - Global?

The following Commercial Cards are available:

  • ANZ Corporate Card
  • ANZ Single Use Card
  • ANZ Travel Account
  • ANZ Visa Purchasing Card
  • ANZ Virtual Card

For more information, please refer to Commercial Cards product types.

Why does my Commercial Cards Billing Entity Status appear as inactive?
For new Commerical Cards account opening, the status will show Inactive until you have processed a transaction. Once a transaction has been processed, the status will automatically update to Active.
Why is my Commercial Cards Service Request still in a Pending Verification status?
For new cardholder requests, the service request needs to be Verified by an Identification Officer or an Identification Officer + Authorised Signatory.
How can I access the ANZ Single Use Card portal login page?

See ANZ Single Use Card portal login page.
You will be directed to a new browser window to enter your ANZ Single Use Card user credentials.

CC_Single_Use_Card_Portal.png
What is the expected delivery time to receive my new Commercial Card?

Delivery times are indicative and may vary based on local postal services and the completion of required processing steps.

  • Australia - Once a Commercial Cards Service Request for a New Cardholder is received and approved in ANZ Transactive – Global, the expected delivery time is:
    • Domestic: 2–3 business days
    • International: 7–10 business days
  • New Zealand - Once a Commercial Cards Service Request for a New Cardholder in ANZ Transactive – Global is approved (and a completion message is received), the expected delivery time is:
    • Domestic: Domestic: 5–7 business days
    • International: 10–15 business days
How much historical information is available in the Electronic Statement?
You can view your Commercial Card Electronic Statement information for up to 2 years / 24 months. For statements prior to this duration, please contact your ANZ Representative.
Can I redirect my Commercial Card to another address?

If your Commercial Card request includes an incorrect mailing address, please contact your ANZ Representative immediately.

Can I transfer funds in ANZ Transactive – Global to my Commercial Card?
No. ANZ Transactive – Global does not have the functionality / capability to transfer funds directly to your Commercial Card, however you can initiate a direct credit, which will take up to two business days.
Can multiple cards have the same Employee ID?
No, multiple cards cannot have same Employee ID.
Where can I find my Relationship Number?
Your Relationship Number can be obtained from your Commercial Cards screens.
Can I change my Billing Cycle Date?
Yes, the Billing Cycle Date can be changed by completing an ANZ Charge Card Maintenance Form or contacting your ANZ representative.
Can the Employee ID be added to existing cardholders?
Yes, Employee ID can be added to an existing cardholder by completing an ANZ Charge Card Maintenance Form.

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