Why am I unable to create a Service Request?
Your user entitlements manage Service Requests for Commercial Cards. For more information, please refer to Commercial Cards Roles & Settings.
Please note that some Service Requests are not available for some Commercial Card products. ANZ Single Use Card will be released in the coming months for eligible customers and will be available for Card Limit Change, Cancel Card and Statement Preferences service requests only.Please refer to the table below:
|PRODUCT||Card Limit Change||Replace Card||Cancel Card||New Cardholder Request (single and bulk)||Statement Preferences|
|ANZ Corporate Card|
|ANZ Single Use Card (coming soon)|
|ANZ Travel Account (AU only)|
|ANZ Visa Purchasing Card|
|ANZ Virtual Card (AU only)|
How long are Commercial Cards Service Requests stored in the system?
Service Requests are stored for two years.
Which Commercial Cards are available in ANZ Transactive - Global?
The following Commercial Cards are available:
- ANZ Corporate Card
- ANZ Single Use Card (coming soon)
- ANZ Travel Account
- ANZ Visa Purchasing Card
- ANZ Virtual Card