August Announcements 2026

Same great platform, improved experience 

We are continuing to roll out the refreshed ANZ Transactive Global user interface. 

If your organisation has not yet been upgraded, you can expect to see the refreshed experience over the coming weeks. The updated interface provides a more modern and consistent experience while maintaining the functionality and workflows you use today. 

Once your organisation has been upgraded, you will notice updated screens and navigation throughout the platform. While some areas may look different, the core functionality remains the same. 

To learn more, visit ANZ Transactive Global user interface refresh. 

If you have any questions or need further assistance, please contact your ANZ representative.

From 3 August, eligible Australian Institutional ANZ Transactive Global customers can create new users and upgrade existing users to ANZ Managed through the Administration menu.

‌Electronic Know Your Customer (eKYC) - the linked digital identity verification process used where required when creating or upgrading users - is also being upgraded. eKYC will support ePassports from 48 countries for Australian identity verification requirements. Availability in New Zealand is planned for later this year. ‌

Individual users with a compatible iPhone or Android mobile device can securely scan the embedded chip in their ePassport to verify their identity digitally. This new option complements the existing passport and driver’s licence identity verification document options available through eKYC. ‌

These enhancements will make it easier for customers to create and manage ANZ Transactive Global users while expanding access to digital identity verification. Reducing manual verification requirements delivers a faster, more convenient customer experience. ‌

Eligible Administrators received email communications from 28 July with information about creating and upgrading ANZ Managed users and eKYC.

Please note: Two-Factor Authentication (2FA) is not mandatory. Company Managed (password only) users are not required to upgrade to ANZ Managed users (2FA) as part of this enhancement.
For more information on when 2FA is required, visit our User Types, Roles & Identity Verification article.

To learn more about creating and upgrading to an ANZ Managed user or eKYC, including eligibility criteria and ePassport verification, you can:

• View the recorded eKYC in ANZ Transactive Global training webinar that was held on 30 July 2026
• Read our Create User and Manage User articles, or 
• View eKYC general information and eligibility criteria

New requirements for Vietnam tax payments will take effect on 7 Sep 2026 (previously scheduled for 24 Aug 2026). Updates include changes to mandatory fields, predefined field values, and validation rules across ANZ digital channels. 

Please review the upcoming changes before the effective date. 

To learn more, visit Upcoming Changes to Vietnam Tax Payments in ANZ Digital Services Help, and the latest version of the File Format Guides.

Soon, users in India, Philippines & Vietnam with payment approval permissions will be able to view, approve or reject payments securely using the ANZ Transactive Global mobile app.* 

This enhancement extends existing mobile access, giving users more flexibility to manage payments on the go. 

Payment functionality will be added to the mobile app. Users will be able to:

• View and search payments pending approval
• Approve or reject payments
• View payment history and payment status via the History menu

Users can download the mobile app now, ahead of the change.

• Search “ANZ Transactive Global” in the Apple App Store# or Google Play^ Store
• Log in using your existing ANZ Transactive Global user ID and password

For users who already have the mobile app and existing payment approval entitlements: From the designated go‑live date, the Approvals menu will appear once your organisation is enabled with the permission.

To access the enhancements, users will need to download the latest version of the app from the Apple App Store or Google Play Store. 

To learn more, visit Approve payments with ANZ Transactive Global mobile.

*Available globally, excluding China and Taiwan. Data and telecommunications charges may apply. Use of the app is subject to the Channels Service Schedule. 
# App Store is a service mark of Apple Inc. 
^ Google Play and Android are trademarks of Google Inc.

Users in New Zealand with permission to create payments or beneficiaries can soon access Confirmation of Payee in ANZ Transactive Global.

Confirmation of Payee is a service that checks the bank account details entered by the payer with the account details held by the recipient’s bank and displays a match outcome to the payer.

‌Once Confirmation of Payee is available in ANZ Transactive Global, the compulsory 'Verify Beneficiary Details' button will be available in the following circumstances:

• A new beneficiary is created,
• An existing beneficiary is edited, or
• When adding an ad-hoc beneficiary to a Domestic payment or template via Payments Menu

           
Confirmation of Payee provides additional information to help users make informed decisions and avoid scams or mistaken payments.

To learn more, visit Confirmation of Payee in ANZ Digital Services Help, and Register for webinar.

View our webinar recording, Introducing the ANZ Transactive Global User Interface Refresh, hosted on 12 August 2026, that covered topics including why we're making this change, User Interface Refresh articles, Updated Workspace, Updated Menu, Update User Toolbar, New Quick Links button and more.

Don't forget to check out and register for our other upcoming training webinar sessions.

View our webinar recording, eKYC in ANZ Transactive Global, hosted on 30 July 2026, that covered topics including what eKYC is, how this can help your organisation and users, a demonstration of the Administration and eKYC enhancements, and more.

Don't forget to check out and register for our other upcoming training webinar sessions.

View our webinar recording, Keeping Payments Moving, hosted on 20 August 2026, that covered topics including Current Payments screen alert indicators, payment related widgets, payment tracking, validating beneficiary details via Confirmation of Payee, payment templates, user permissions, setting up email notifications for payment alerts and support material available.

Don't forget to check out and register for our other upcoming training webinar sessions.

This 30-minute webinar will explore and navigate through the refreshed ANZ Transactive Global screens. 
A fresh new look, with the same familiar experience. This session will focus on:

• What’s changed in the left-hand menu
• What’s new in the User toolbar
• Managing your workspace and consolidated widgets
• How your day-to-day banking, access and approvals - remain the same
• Support materials
• Q&A (via MS Teams chat)

This 30-minute webinar will walk you through how to prevent errors before payments are submitted, reduce approval delays, and identify issues early, with a particular focus on:

• Monitoring payments to minimise follow up and rework
• How to reduce manual payment errors
• Designing approval workflows that support timely processing
• Practical actions you can apply immediately
• Support materials
• Q&A (via MS Teams chat)