ANZ Transactive Global
Check back here regularly for the latest updates in ANZ Transactive Global. Explore new features, improvements, upcoming enhancements, and important announcements to help you stay informed and get the most out of your day-to-day banking.
From 3 August, eligible Australian Institutional ANZ Transactive Global customers can create new users and upgrade existing users to ANZ Managed through the Administration menu.
Electronic Know Your Customer (eKYC) - the linked digital identity verification process used where required when creating or upgrading users - is also being upgraded. eKYC will support ePassports from 48 countries for Australian identity verification requirements. Availability in New Zealand is planned for later this year.
Individual users with a compatible iPhone or Android mobile device can securely scan the embedded chip in their ePassport to verify their identity digitally. This new option complements the existing passport and driver’s licence identity verification document options available through eKYC.
These enhancements will make it easier for customers to create and manage ANZ Transactive Global users while expanding access to digital identity verification. Reducing manual verification requirements delivers a faster, more convenient customer experience.
Eligible Administrators received email communications from 28 July with information about creating and upgrading ANZ Managed users and eKYC.
Please note: Two-Factor Authentication (2FA) is not mandatory. Company Managed (password only) users are not required to upgrade to ANZ Managed users (2FA) as part of this enhancement.
For more information on when 2FA is required, visit our User Types, Roles & Identity Verification article.
To learn more about creating and upgrading to an ANZ Managed user or eKYC, including eligibility criteria and ePassport verification, you can:
- View the recorded eKYC in ANZ Transactive Global training webinar that was held on 30 July 2026
- Read our Create User and Manage User articles, or
- View eKYC general information and eligibility criteria
Webinars
Our webinars cover new features, updates, planning, tips and practical guidance. You can register for upcoming webinars below or visit Recorded Webinars to watch on demand, when it suits you.
This 30-minute webinar will explore and navigate through the refreshed ANZ Transactive Global screens.
A fresh new look, with the same familiar experience. This session will focus on:
- What’s changed in the left-hand menu
- What’s new in the User toolbar
- Managing your workspace and consolidated widgets
- How your day-to-day banking, access and approvals - remain the same
- Support materials
- Q&A (via MS Teams chat)
The recorded session will be available from Recorded Webinars soon.
This 30-minute webinar will walk you through how to prevent errors before payments are submitted, reduce approval delays, and identify issues early, with a particular focus on:
- Monitoring payments to minimise follow up and rework
- How to reduce manual payment errors
- Designing approval workflows that support timely processing
- Practical actions you can apply immediately
- Support materials
- Q&A (via MS Teams chat)
The recorded session will be available from Recorded Webinars soon.
View our webinar recording, eKYC in ANZ Transactive Global, hosted on 30 July 2026, that covered topics including what eKYC is, how this can can help your organisation and users, a demonstration of the Administration and eKYC enhancements, and more.
Don't forget to check out and register for our other upcoming training webinar sessions.