Geography: This article is applicable for ANZ Transactive Global customers banking in Australia and New Zealand.
Full details are available in Features by Geography.
Full details are available in Features by Geography.
Desktop and laptop devices are not supported.
About eKYC
eKYC (Electronic Know Your Customer) is a digital process that allows you to verify your identity online - quickly, securely, and without visiting a branch.
Eligible users can complete identity verification using a mobile web browser by:
- Logging in to a secure portal
- Uploading or scanning an accepted ID (passport, ePassport or driver’s licence)
- Taking a live self-portrait (“selfie”) for biometric verification.
The system cross-checks the ID and biometric data within seconds using a secure data aggregation service.
How eKYC works
eKYC must be completed on a mobile device by following the below steps (smartphone or tablet):
- Email Invitation: you will receive an email with a secure link
- Open link on mobile: open the link using a mobile web browser
- Capture ID: uses your device's camera to take a live photo of a valid ID document (passport or driver’s licence)
- Review details: review and confirm your personal details
- Biometric check: take a live self-portrait (“selfie”) for verification
- Data matching: your ID and biometric data will be securely validated against a third-party system
- System integration: once verified, your KYC details will be automatically updated in ANZ's systems, granting access to Transactive Global
Accepted identity documents
Australia
| Australian Driver's License | A current Full Driver’s Licence issued in your name by any Australian state |
| Australian Passport | A current passport issued in your name by the Australian Government. |
| New Zealand Driver’s Licence | A current Driver’s Licence issued in your name by New Zealand Transport Agency. |
| New Zealand Passport | A current passport issued in your name by the New Zealand Government. |
eKYC verification completed within Australia also accepts eligible ePassports issued by the following jurisdictions:
| Australia | Hungary | Philippines |
| New Zealand | Iceland | Qatar |
| Argentina | India | Romania |
| Austria | Indonesia | Saudi Arabia |
| Belgium | Ireland | Singapore |
| Brazil | Italy | Slovak Republic |
| Bulgaria | Japan | South Korea |
| Canada | Kuwait | Spain |
| China | Latvia | Sweden |
| Croatia | Luxembourg | Switzerland |
| Czech Republic | Macao, China | Thailand |
| Finland | Malaysia | Türkiye |
| France | Netherlands | United Arab Emirates |
| Georgia | Norway | United Kingdom |
| Germany | Oman | United States of America |
| Hong Kong, China | Peru | Vietnam |
New Zealand
| New Zealand Driver’s Licence | A current Driver’s Licence issued in your name by New Zealand Transport Agency. |
| New Zealand Passport | A current passport issued in your name by the New Zealand Government. |
| Australian Passport | A current passport issued in your name by the Australian Government. |