Full details are available in Features by Geography.
What is a Direct Debit?
Australian Direct Debits are instructions that withdraw funds from AUD accounts domiciled in Australia and belonging to approved payers. The funds are then deposited into an Australia-domiciled AUD account registered in ANZ Transactive Global.
Direct Debits are submitted in batches, with each batch containing between 1 and 100,000 instructions, up to a maximum total value of $99,999,999,999.99.
Direct Debit screen
The following image is an example of a Direct Debit screen with fields including the division, account, value date and cut-off time, direct debit name and reference, direct entry user ID, and payer details.
Payer Details screen
The following image is an example of a Payer Details screen to manually add a Payer with the Payer Name, Email Address and Payer Account Number.
Direct Debit Information screen
The following image is an example of a Direct Debit Information screen to input additional payer and direct debit details.
Create a Direct Debit
There are multiple ways you can create a direct debit from the Receivables menu. Choose from the following options:
- Click Create Direct Debit > Upload Direct Debit File to upload an ABA or CSV file
- Click Create Direct Debit > Use Direct Debit Template
- Click Create Direct Debit > Use a Past Direct Debit
- Click Create Direct Debit > Create Direct Debit (see step-by-step instructions below)
- Click Current Direct Debits > New > select one of the above options
| STEP | ACTION | ||||||||||||||||||||||||||||
| 1 | Click Receivables> Create Direct Debit menu, or Click Receivables> Current Direct Debits menu > New |
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2 |
Click Create Direct Debit. | ||||||||||||||||||||||||||||
3 |
If required, select the Division for the Direct Debit. If you are entitled to more than one division, you can set a default division for future direct debits. |
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4 |
Select the Account the funds are to be credited to. | ||||||||||||||||||||||||||||
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Value Date will default with the current business date, and cut-off time. If required, click Later to choose a future value date up to 120 calendar days. |
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If required, select the Hour and Minute for the direct debit to be processed (increments of 10 minutes). | ||||||||||||||||||||||||||||
7 |
Enter a Direct Debit Name up to 16 characters. This will appear on direct debit reports. | ||||||||||||||||||||||||||||
8 |
Enter a Direct Debit Reference up to 18 characters. This will appear as part of the narrative on the credit account and payer's statement and on direct debit reports. | ||||||||||||||||||||||||||||
9 |
Enter a Statement Narrative up to 40 characters. This will appear as part of the narrative on the credit account statement. | ||||||||||||||||||||||||||||
10 |
Select the Direct Entry User ID. | ||||||||||||||||||||||||||||
11 |
To reduce the risk of fraud, ANZ recommends you always confirm payer details when processing a direct debit.
Control Bar
Click Add to add one or more payer details using the following options: Add Payer from your Payer list
Search and select the Payer from the Payer Name field, then proceed to next steps. If required, click Add again to add additional payers.
Add New Payer
Users must have entitlements to create new payers to complete these steps.
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12 |
Enter the Direct Debit Amount. | ||||||||||||||||||||||||||||
13 |
If required, click Payer Direct Debit Details icon to view or update additional payer information: Add or update Payer Direct Debit Details
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14 |
Do you wish to continue the direct debit at a later stage?
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15 |
Click Review & Submit. | ||||||||||||||||||||||||||||
16 |
Click Submit.
RESULT: Direct Debit has been submitted and pending approval.
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Error and alert messages such as 'fields validations' display information about the impacted field(s) and highlights the field(s) in red. Error messages are specific to the direct debit, fields available and particulars validations. You can update the information within the impacted field(s) and continue processing the direct debit.
Mandatory field validations:
Next Steps
When the direct debit has been successfully submitted and is now in a Pending Approval status, you can choose from the following on-screen options:
- Save Direct Debit as Template - View in Templates menu. Use Direct Debit Template.
- View this Direct Debit in a Pending Approval status.
- Click OK to close the direct debit and return to the Current Direct Debits screen
When the direct debit has been successfully submitted for approval(s), the next steps can be:
- Approve Direct Debit for processing or,
- Reject Direct Debit back to the initiator for editing or deleting.
What is a Direct Debit?
New Zealand Direct Debits are instructions that withdraw funds from NZD accounts domiciled in New Zealand and belonging to approved payers. The funds are then deposited into a New Zealand-domiciled NZD account registered in ANZ Transactive Global.
Direct Debits are submitted in batches, with each batch containing between 1 and 100,000 instructions, up to a maximum total value of $99,999,999,999.99.
Direct Debit screen
The following image is an example of a Direct Debit screen with fields including the division, account, value date and cut-off time, direct debit name and reference, and payer details.
Payer Details screen
The following image is an example of a Payer Details screen to manually add a Payer with the Payer Name, Email Address and Payer Account Number.
Direct Debit Information screen
The following image is an example of a Direct Debit Information screen to input additional payer and direct debit particulars.
Create a Direct Debit
There are multiple ways you can create a direct debit from the Receivables menu. Choose from the following options:
- Click Create Direct Debit > Upload Direct Debit File to upload an NZD CSV file
- Click Create Direct Debit > Use Direct Debit Template
- Click Create Direct Debit > Use a Past Direct Debit
- Click Create Direct Debit > Create Direct Debit (see step-by-step instructions below)
- Click Current Direct Debits > New > select one of the above options
| STEP | ACTION | ||||||||||||||||||||||||||
| 1 | Click Receivables> Create Direct Debit menu, or Click Receivables> Current Direct Debits menu > New |
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2 |
Click Create Direct Debit. | ||||||||||||||||||||||||||
3 |
If required, select the Division for the Direct Debit. If you are entitled to more than one division, you can set a default division for future direct debits. |
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4 |
Select the Account the funds are to be credited to. | ||||||||||||||||||||||||||
5 |
Value Date will default with the current business date, and cut-off time. If required, click Later to choose a future value date up to 120 calendar days. |
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6 |
If required, select the Hour and Minute for the direct debit to be processed (increments of 10 minutes). | ||||||||||||||||||||||||||
7 |
Enter a Direct Debit Name up to 16 characters. This will appear on direct debit reports. | ||||||||||||||||||||||||||
8 |
Select the Authorisation Code. | ||||||||||||||||||||||||||
9 |
Enter Particulars up to 12 characters. This will appear as part of the narrative on the credit account statement. | ||||||||||||||||||||||||||
10 |
Enter a Code up to 12 characters. This will appear as part of the narrative on the credit account statement. | ||||||||||||||||||||||||||
11 |
Enter a Reference up to 12 characters. This will appear as part of the narrative on the credit account statement. | ||||||||||||||||||||||||||
12 |
Select a Trace Account for Direct Debits that cannot be processed. | ||||||||||||||||||||||||||
13 |
If required, tick Individual Credits if you need one statement entry for each transaction processed. | ||||||||||||||||||||||||||
14 |
To reduce the risk of fraud, ANZ recommends you always confirm payer details when processing a direct debit.
Control Bar
Click Add to add one or more payer details using the following options: Add Payer from your Payer list
Search and select the Payer from the Payer Name field, then proceed to next steps. If required, click Add again to add additional payers.
Add New Payer
Users must have entitlements to create new payers to complete these steps.
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15 |
If required, enter Particulars up to 12 characters. This will appear as part of the narrative on the credit account statement. | ||||||||||||||||||||||||||
16 |
If required, enter a Code up to 12 characters. This will appear as part of the narrative on the credit account statement. | ||||||||||||||||||||||||||
17 |
If required, enter a Reference up to 12 characters. This will appear as part of the narrative on the credit account statement. | ||||||||||||||||||||||||||
18 |
Enter the Direct Debit Amount. | ||||||||||||||||||||||||||
19 |
If required, click Payer Direct Debit Details icon to view or update additional payer information: Add or update Payer Direct Debit Details
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20 |
Do you wish to continue the direct debit at a later stage?
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21 |
Click Review & Submit | ||||||||||||||||||||||||||
22 |
Click Submit
RESULT: Direct Debit has been submitted and pending approval.
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Error and alert messages such as 'fields validations' display information about the impacted field(s) and highlights the field(s) in red. Error messages are specific to the direct debit, fields available and particulars validations. You can update the information within the impacted field(s) and continue processing the direct debit.
Mandatory field validations:
Next Steps
When the direct debit has been successfully submitted and is now in a Pending Approval status, you can choose from the following on-screen options:
- Save Direct Debit as Template - View in Templates menu. Use Direct Debit Template.
- View this Direct Debit in a Pending Approval status.
- Click OK to close the direct debit and return to the Current Direct Debits screen
When the direct debit has been successfully submitted for approval(s), the next steps can be:
- Approve Direct Debit for processing or,
- Reject Direct Debit back to the initiator for editing or deleting.
To create a direct debit from a template that is in Approved status, follow the steps below.
| STEP | ACTION |
|---|---|
| 1 | Click Receivables > Templates menu. |
| 2 |
Seach and select the template to create a direct debit. Choose from:
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3 |
Use one of the following methods to create a direct debit from the template:
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| 4 |
Click Yes.
RESULT: A confirmation message is displayed advising that the direct debit has been created. You can now enter the remaining direct debit details as required.
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About Managing Direct Debits
Eligible users with Direct Debit role permissions and account access can approve, copy, delete, edit and view direct debits from the Receivables menu. You can also recall, reject, stop and submit direct debits in a particular status.
To approve a direct debit that is in a Pending Approval status, follow the steps below.
- You cannot approve a direct debit that you created, unless you have Allow Self Approval entitlements.
- Please note this is not applicable for direct debits created from a periodic direct debit schedule as it considers the system has created the direct debit.
- Late Lodgement fee will occur for AU direct debits submitted to ANZ for processing between 6pm to 7:30pm Melbourne/Sydney time.
| STEP | ACTION | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Click Receivables > Current Direct Debits menu. | ||||||||||||||||
| 2 |
Search and select the Direct Debits to approve. Choose from:
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| 3 |
Use one of the following methods to display the Approve Selected Direct Debit pop-up window:
RESULT: The Approve Selected Direct Debit pop-up window is displayed.
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| 4 |
Review the direct debit details. If there are no token instructions on screen, it is not the final approval.
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| 5 |
Click Approve
RESULT: A confirmation message is displayed advising that the direct debit(s) has been approved. It will remain in a Pending Approval status until all approvals are obtained.
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| 6 |
As this is the final approval, you will need to digitally sign the direct debit(s) in order to send it to the bank for processing. ANZ Digital Key Follow the instructions on screen to: Approve via a Push Notification
If you enabled Notifications when you activated ANZ Digital Key, you will receive push notification messages whenever you have a request to be approved. To approve direct debits via ANZ Digital Key, follow the steps below:
Approve via a QR Code
If you did not enable Notifications when you activated ANZ Digital Key, follow the steps below to approve direct debits via ANZ Digital Key:
Token Token
Follow the instructions on screen to:
RESULT: A confirmation message is displayed advising that the direct debit has been submitted and the direct debit status changes to Processing. You will receive an error message if our records show incomplete KYC (Know Your Customer) information registered in the jurisdiction of the domiciled account. Please contact ANZ and arrange to submit additional information. Your selected direct debit(s) are not approved.
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Depending on a direct debits status and when it was processed, a direct debit will be available to copy in either the Current Direct Debits or Past Direct Debits screens.
To copy the details of a direct debit in a Future Dated or Processing status, Copy Direct Debit in Current Direct Debits:
| STEP | ACTION |
| 1 | Click Receivables > Current Direct Debits menu |
| 2 |
Use one of the following methods to copy the direct debit:
RESULT: The direct debit is created in a Draft status.
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| 3 | Click on the direct debit to view the Direct Debit Details Screen |
| 4 | Review and submit the direct debit |
To copy the details of a direct debit in a Completed, Completed with Error or Bank Rejected status, Copy Direct Debit in Past Direct Debits:
| STEP | ACTION |
| 1 | Click Receivables > Past Direct Debits menu |
| 2 | Enter your search criteria into the search fields and click Search (Value Date and Division Name are mandatory) |
| 3 |
Use one of the following methods to copy the direct debit:
RESULT: The direct debit is created in a Draft status.
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| 4 | Review and submit the direct debit |
To delete a direct debit that is in a Draft, Pending Approval, Needs Repair or Approver Rejected status, follow the steps below.
| STEP | ACTION |
|---|---|
| 1 | Click Receivables > Current Direct Debits menu |
| 2 |
Use one of the following methods to delete the direct debit:
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| 3 |
Click Yes in the confirmation pop-up window.
RESULT: A confirmation message is displayed advising that the direct debit has been deleted and the direct debit status changes to Deleted.
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- To remove one or more payers from the list, tick the checkbox next the payer number and click Remove.
- To edit a payer in the list, click on Payer Direct Debit Details to display the Payer Direct Debit Details window.
To edit details of a direct debit that is in a Draft, Needs Repair or Approver Rejected status, follow the steps below.
| STEP | ACTION |
|---|---|
| 1 | Click Receivables > Current Direct Debits menu |
| 2 |
Use one of the following methods to move the direct debit into edit mode:
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| 3 | Edit the direct debit as required. |
| 4 | After you have completed all the direct debit information, click Review & Submit at the bottom of the screen: |
| 5 | Review the direct debit details and click Submit to submit the direct debit for approval: |
| 6 |
In the confirmation pop-up window, choose your next course of action:
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To recall a direct debit that is in a Pending Approval status, follow the steps below. This will change the direct debit status to Draft to allow editing.
| STEP | ACTION |
|---|---|
| 1 | Click Receivables > Current Direct Debits menu |
| 2 |
Use one of the following methods to recall the direct debit:
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| 3 |
Click Yes in the confirmation pop-up window.
RESULT: A confirmation message is displayed advising that the direct debit(s) has been recalled and the direct debit status changes to Draft.
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NEXT: Edit Direct Debit
To reject a direct debit that is in a Pending Approval status, follow the steps below.
| STEP | ACTION |
|---|---|
| 1 | Click Receivables > Current Direct Debits menu |
| 2 |
Click View > Direct Debits For My Approval from the Control Bar to view all direct debits Pending Approval. If required, you can further refine the direct debits on screen by using Filter or Sort:
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| 3 |
Use one of the following methods to display the Enter a reason for rejection pop-up window:
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| 4 |
Select a reason for rejecting the direct debit(s) from the drop-down list or select Other and enter a reason, then Click Ok.
RESULT: A confirmation message is displayed advising that the direct debit has been rejected and the direct debit status changes to Approver Rejected.
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To reject an instruction in a direct debit that is in a Pending Approval status, follow the steps below.
| STEP | ACTION |
|---|---|
| 1 | Click Receivables > Current Direct Debits menu. |
| 2 |
Search and select the direct debit you want to reject the instruction for. Choose from:
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| 3 | Click on the direct debit to display the Direct Debit Details screen. |
| 4 |
Find and click on the instruction in the Payer Details section.
RESULT: The Payer Direct Debit Details pop-up window is displayed.
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| 5 | Click Reject. |
| 6 |
Enter a reason for rejecting the instruction and click Ok
RESULT: A confirmation message is displayed advising that the instruction has been rejected and the instruction status changes to Approver Rejected.
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To stop a direct debit that is in a Future Dated status, follow the steps below.
| STEP | ACTION |
|---|---|
| 1 | Click Receivables > Current Direct Debits menu |
| 2 |
Use one of the following methods to stop the direct debit:
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| 3 |
Click Yes in the confirmation pop-up window.
RESULT:A confirmation message is displayed advising that the direct debit has been stopped and the direct debit status changes to Draft.
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To submit a direct debit that is in a Draft, Approver Rejected or Needs Repair status, follow the steps below.
| STEP | ACTION |
|---|---|
| 1 | Click Receivables > Current Direct Debits menu. |
| 2 | Locate the direct debit. |
| 3 | Click on the direct debit to display the Direct Debit Details screen. |
| 4 |
If required, update any details and then click Submit on the Control Bar. RESULT: In the confirmation pop-up window, choose your next course of action:
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Depending on the direct debit status and when it was processed, the direct debit will be available to view in either the Current Direct Debits or Past Direct Debits screens.
Are you looking for a direct debit that has not yet been sent for processing?
| STEP | ACTION |
| 1 | Click Receivables > Current Direct Debits menu |
| 2 |
Locate the direct debit you want to view. There are several ways to find a direct debit:
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| 3 | Click on the direct debit to view the Direct Debit Details Screen |
Are you looking for a direct debit that has been processed?
| STEP | ACTION |
| 1 | Click Receivables > Past Direct Debits menu |
| 2 | Enter your search criteria into the search fields and click Search (Value Date and Division Name are mandatory) |
| 3 | Click on the direct debit to view the Direct Debit Details Screen |
About Past Direct Debits
Past Direct Debits are those that are in a Completed, Completed with Error or Bank Rejected status. Using single or multiple search criteria(s), you can locate one to many direct debits that meet the searchable elements from the Past Direct Debits menu. You can then create a direct debit from a past direct debit.
Create a direct debit from a past direct debit
To create a direct debit using a past direct debit from the Create Direct Debit screen, follow the steps below. You can also copy a direct debit from the Past Direct Debits screen.
| STEP | ACTION |
|---|---|
| 1 | Click Receivables > Create Direct Debit. |
2 |
Click Use Past Direct Debit. |
| 3 |
Search and select your direct debit from the grid.
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| 4 | Click Search. |
| 5 | Select the direct debit to use from the list. |
| 6 |
Click Yes in the confirmation pop-up window
RESULT: A message is displayed providing the Direct Debit ID and the direct debit is displayed in a Draft status.
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