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Forgot Password

If you have forgotten your password or your password has been locked, you can follow the steps below to have a new password sent to you.

You must have an email address, mobile phone number and security questions lodged with ANZ to use this service.
STEP ACTION
1 Click Forgot Password on the Digital Services Log On screen OR on the security Log On Method screen.
2 If required, enter your User ID and then enter your Email Address that is registered with ANZ. Click Next.
RESULT: The Reset Password (Verify Identity) screen will be displayed.
3 Enter the answers to your security questions and click Next.
RESULT: A temporary password will be sent to your registered mobile number and the Reset Password (Confirmation) screen will be displayed. You will also receive an email from anzdigitalsecurity@anz.com advising that your password was changed.
4 Click Continue.
5 Enter the temporary password provided in the text message into the Password field and click Log On.
6 Enter your Old Password (temporary password), New Password and Confirm New Password:
Passwords must:
  • Contain a minimum of 8 characters
  • Include a minimum of 2 alphabetical characters, one upper case, one lower case
  • Include a minimum of 2 numerical characters
  • Not have been used in the last 13 passwords
7 Click Save.
RESULT: Your password has been changed and you can log in using the new password.