If you have forgotten your password or your password has been locked, you can follow the steps below to have a new password sent to you.
You must have an email address, mobile phone number and security questions lodged with ANZ to use this service.
| STEP | ACTION |
|---|---|
| 1 | Click Forgot Password on the Digital Services Log On screen OR on the security Log On Method screen. |
| 2 | If required, enter your User ID and then enter your Email Address that is registered with ANZ. Click Next.
 RESULT: The Reset Password (Verify Identity) screen will be displayed.
|
| 3 | Enter the answers to your security questions and click Next.
RESULT: A temporary password will be sent to your registered mobile number and the Reset Password (Confirmation) screen will be displayed. You will also receive an email from anzdigitalsecurity@anz.com advising that your password was changed.
|
| 4 | Click Continue. |
| 5 | Enter the temporary password provided in the text message into the Password field and click Log On.
 |
| 6 | Enter your Old Password (temporary password), New Password and Confirm New Password:
 Passwords must:
|
| 7 | Click Save.
RESULT: Your password has been changed and you can log in using the new password.
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