Confirmation of Payee video
About Confirmation of Payee
Confirmation of Payee is an industry-wide service that checks the bank account details entered by a payer with the account details held by the recipient’s bank and displays a match outcome to the payer.
Confirmation of Payee is available when the following occurs:
- A new beneficiary is created,
- An existing beneficiary is edited, or
- When adding an ad-hoc beneficiary to an Osko® or Direct Entry payment or template via Payments Menu.
When a person pays you, their bank may also use Confirmation of Payee to validate your account details. It is important to provide your registered account name, BSB and account number.
Confirmation of Payee is there to help protect you; it helps you avoid paying the wrong person, adding another layer of protection to help reduce scams and fraud.
What do businesses need to do to prepare for Confirmation of Payee?
It is important for you to ensure that the account name listed on your invoices and websites exactly matches the name associated with bank account details provided to your payers. This will help limit the number of enquiries you receive from payers where they are uncertain about whether the bank account they are paying belongs to you.
You can find your organisations bank account name in the Account Name column from the Operating Accounts Screen.
To learn more about Confirmation of Payee in jurisdictions where available:
- New Zealand, visit Confirmation of Payee
- India, visit Beneficiary Account Name Lookup
How Confirmation of Payee works
When you send money to a business or person using their BSB and account number, Confirmation of Payee will check the account details you have entered with the account details held by the recipient’s bank and let you know the match outcome.
Using this information, you can choose whether you want to go ahead and make the payment, pause and check the details again – or stop the payment altogether.
Confirmation of Payee is available for Direct Entry (DE) Payment and OSKO Payment.
To learn more about how to manage beneficiaries, visit Create & Manage Beneficiaries.
Confirmation of Payee possible outcomes
When Confirmation of Payee checks the details you have entered it will return one of the following outcomes:
| RESULT | OUTCOME | DESCRIPTION |
|
Match |
The account is in the name of <name returned>. | |
|
Close match |
The account is in the name of <name returned>. WARNING! Please double check the Beneficiary details as an incorrect payment may be difficult to retrieve. |
The account name you entered is a close match to the account. You should check the account details. |
|
No match |
The account name entered does not match the account. WARNING! Please double check the Beneficiary details as an incorrect payment may be difficult to retrieve. |
The account name entered does not match the account. No match can also be returned where the character limit is exceeded, or middle name/s are not included. |
|
No match (Non-Individual) |
The account name entered does not match the account. WARNING! Please double check the Beneficiary details as an incorrect payment may be difficult to retrieve. |
The account is in the name of <name returned>. No match can also be returned where the character limit is exceeded. |
|
Not found |
No Account found. Please check with the intended recipient. |
No account found. The account name won't be matched, verified or checked with the BSB and account number. |
|
Unable to confirm |
We could not confirm the account name match. Please check with the intended recipient. |
We could not confirm the account name. Please check with the intended recipient. |
|
Account not active |
This account no longer active. Please check with the intended recipient. |
The account is closed. Please check with the intended recipient. |
In limited circumstances, some account types may not return a Confirmation of Payee response.
Confirmation of Payee uses a central matching service which is an initiative of Australian Payments Plus (AP+).
Osko is a registered trade mark of BPAY Pty Ltd ABN 69 079 137 518.