Full details are available in Features by Geography.
- Registration for Cash services via ANZ's partner banks is required.
Please contact our Client Service Team at Toll Free Number 1800585838 or email us at clientservicesvn@anz.com. - An instruction to withdraw cash via a partner bank's counter is required to be submitted to ANZ one day in advance and before ANZ cut off time (15:00 for instruction authorised from ANZ electronic channel).
- Cash withdrawals can be collected from the following locations:
- VND - Available from all branches in BIDV network
- FCY - Available from the following locations:
- Ho Chi Minh City: Vietcombank, Ho Chi Minh Branch, 5 Me Linh Square, Ben Nghe ward, District 1, Ho Chi Minh City.
- Hanoi: Vietcombank, Tran Quang Khai Transaction Center Branch – 198 Tran Quang Khai, Hoan Kiem, Ha Noi.
- Please inform ANZ when submitting the cash withdrawal instructions if amount exceeds:
- Five (5) billion VND in Ho Chi Minh City and Hanoi,
- Three (3) billion VND in other locations,
- Equivalent of one (1) billion VND in foreign currency
- Partner bank will pay cash to the beneficiary at their counters provided that the ID or Passport matches the information in the payment instruction and the Beneficiary completes procedures required by the partner bank.
- If Beneficiary information in the payment instruction is incorrect, please inform and provide ANZ amendment instructions, and allow ANZ to contact the partner bank to try and resolve.
- If the Beneficiary does not collect the cash at a partner bank’s counter within the timeline stipulated by Partner Bank, the Partner Bank will refund the cash amount to ANZ. ANZ will credit the funds back to the Customer’s account and debit a refund fee as imposed by Partner Bank.
What is a Cash Withdrawal Payment?
Cash Withdrawal refers to transfer of funds from your Vietnam domiciled account registered to ANZ Transactive Global, allowing an authorised beneficiary to withdraw funds in cash via a counter of ANZ’s partner banks in Vietnam. The nominated recipient is required to collect the cash from the nominated ANZ's partner banks in Vietnam.
Payment method rules for Cash Withdrawals
- Authorised Person Name must be identical to the supporting ID or Passport of the nominated recipient.
- Authorised Person ID must be in the form of the ID or Passport number of the nominated recipient.
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Beneficiary bank must be one of the following two options:
- VND: NHTMCP DAU TU VA PT VN (BIDV) with Domestic Clearing Code 01202003
- EUR or USD: NHTMCP NGOAI THUONG VN (VIETCOMBANK) with Domestic Clearing Code 79203001
- Credit Statement Narrative: Mandatory details are required in a specific format. Refer step instructions.
- Value date will default with the current or next business date if the payment is created on a non-business date or after payment cut-off
- Non-business day - ANZ Transactive Global will not allow you to create a payment where the Value Date is a non-business day (e.g., weekend, public holiday, bank holiday) or a currency holiday
- Future value date can be selected up to 90 days
- Cut-off time for cash withdrawal payment is 15:00 ICT, one day in advance
- Payment currency is AUD, EUR, USD, VND
- Maximum payment value is FCY 99,999,999,999.99 or VND 9,999,999,999,999
- Maximum number of payment instructions is 1.
- Invalid Character rules apply to this payment type.
Who can create a Cash Withdrawal payment?
Eligible users with Payment Management role permissions and account access can create and manage a Cash Withdrawal payment based on your organisation's predetermined user permissions and payment settings.
Users with more than 1000 accounts, may need to use the Previous or Next arrows on the screen to search and select the debit account when creating a payment.
For more information, please refer to Role Permissions and User Permissions.
Domestic Payment screen
The following image is an example of a domestic payment screen with fields including the division, debit account, value date and cut-off time, payment reference, debit & credit statement narrative, authorised persons' details, and additional details.
- Cut-off time (near the value date) indicates the payment method cut-off time, based on the originating jurisdiction and payment currency.
- The time zone and format (near the value date) are displayed as per your User profile and preferences.
Create Cash Withdrawal video
Create a Cash Withdrawal
There are multiple ways you can create a Cash Withdrawal payment from the Payments menu. Choose from the following options:
- Click Create Payment > Cash Withdrawal (see step-by-step instructions below)
- Click Create Payment > Use Past Payment
- Click Current Payments > New > Cash Withdrawal (see step-by-step instructions below)
| STEP | ACTION | ||||||||||||||||||||||||||||||||||||||||
| 1 | Click Payments > Create Payment menu, or Click Payments > Current Payments menu > New. |
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| 2 |
If required, choose a Country or Region where the funding account is domiciled. Select either:
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| 3 | Click Cash Withdrawal. | ||||||||||||||||||||||||||||||||||||||||
| 4 | If required, select the Division the payment will be made from. If you are entitled to more than one division, you can set a default division for future payments. |
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| 5 | Select the Debit Account. | ||||||||||||||||||||||||||||||||||||||||
| 6 |
Value Date will default with the current date. If required, choose a future value date up to 90 days. |
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| 7 | Enter a Payment Reference up to 35 characters that will appear within the narrative on the funding account, and payment reports. | ||||||||||||||||||||||||||||||||||||||||
8 |
Choose currency from AUD, EUD, USD or VND. If required, select Enter Amounts in Debit Currency. |
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| 9 | Enter the Payment Amount. | ||||||||||||||||||||||||||||||||||||||||
| 10 |
Enter a Credit Statement Narrative up to 140 characters. Cash Withdrawal details must include the following information:
Additional Instructions
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| 11 | If required, enter a Debit Statement Narrative up to 55 characters. | ||||||||||||||||||||||||||||||||||||||||
| 12 |
If required, select Purpose Code Purpose Codes & Descriptions
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| 13 | Enter the Authorised Person Name up to 140 characters. This person is authorised to receive the cash withdrawal. |
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| 14 | Enter the Authorised Person ID up to 35 characters. This is the authorised person's unique identifier, such as Passport no., or Driver's Licence no., etc. |
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| 15 | If required, enter Address Line 1 & 2, City and Country | ||||||||||||||||||||||||||||||||||||||||
| 16 |
If required, choose your FX Details* option: Bank Book
Use Bank Book when:
Contract
Payments above $500K USD equivalent requires a prebooked contract rate.
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| 17 | If required, enter a Debit Advice Description up to 55 characters that will appear on your debit account statement. | ||||||||||||||||||||||||||||||||||||||||
| 18 | If required, enter Additional Details up to 8000 characters. This will appear on the Beneficiary Advice and Payment Detail Report. | ||||||||||||||||||||||||||||||||||||||||
| 19 | Click Upload Document to upload doc, docx, jpg, jpeg or pdf supporting documents of the authorised person for this payment instruction, with up to five files not exceeding a total size of 15MB. | ||||||||||||||||||||||||||||||||||||||||
| 20 |
Do you wish to continue the payment at a later stage?
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| 21 | Click Review & Submit. | ||||||||||||||||||||||||||||||||||||||||
| 22 |
Click Submit.
RESULT: Payment has been submitted and pending approval.
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* A non-transactable daily mid-rate (which does not include a margin) has been used to estimate the transaction value for the purpose of approval discretions and available funds checking. The actual exchange rate for the transaction will be displayed when a trade or contract is applied to the payment request.
Error and alert messages such as 'fields validations' display information about the impacted field(s) and highlights the field(s) in red. Error messages are specific to the payment method types, fields available and particulars validations. You can update the information within the impacted field(s) and continue processing the payment.
Mandatory field validations:
Next Steps
When the payment has been successfully submitted and is now in a Pending Approval status, you can choose from the following on-screen options:
- Request Payment Summary Report - Download in CSV, PDF and XLSX
- Create Another Payment
- View this Payment in a Pending Approval status
- Click OK to close the payment and return to the Current Payments screen
When the payment has been successfully submitted for approval(s), the next steps can be:
- Approve Payment for processing or,
- Reject Payment back to the initiator for editing or deleting