Payments in ANZ Transactive Global held on 24/01/23 - Archived – ANZ Digital Services Help

Q&A's

No	QUESTION	ANSWER
1	How can you find XML files that are interfaced from SAP?	You will only be able to see files that are approved within ANZ Transactive Global. This may include "interfaced" files if you are operating under a model where the file is automatically imported into ANZ Transactive Global for approval using ANZ Fileactive. Just to further clarify, you'll be able to view a summary of the file import only, not the original file itself.
2	File Import Summary - can you help to show how to rectify errors in the file?	From the File Import Summary screen, click an imported file from the grid. A list of Rejected Transactions is displayed, with reasons for rejection. Click View Current Payments and then click the related transaction, indicated by a Payment Alert icon. Click Edit to update the impacted beneficiary instructions, as per the error alert displayed. Related articles: File Import Summary – ANZ Digital Services Help Edit Payment – ANZ Digital Services Help Recall Payment – ANZ Digital Services Help
3	The ABA-Osko upload payment file - is that designed for payroll / creditor files?	While ABA-Osko can be used for payroll or creditors there are additional considerations to be aware of: Osko payments are currently processed using individual debits which results in a separate debit on your account for each payment instruction A batch can contain one to 5,000 payment instructions to a maximum value set by your Daily Osko Limit The file cannot be uploaded as a 'Domestic Salary Payment' type A different fee will apply for Osko compared to Direct Entry - refer to your ANZ Cash Product Fee Schedule or contact your ANZ representative for further information
4	Can you please show a MT101 file auto uploaded in ANZ?	Information on uploading a MT101 file, including screen images, can be found in Online Help: Upload Payment File – ANZ Digital Services Help
5	When I upload a file into NZ Transactive, which CSV NZ option should I choose?	When uploading a payment file, choose the option that best fits your original CSV file formatting. For example: NZ CSV: Import a Domestic Payment file containing one or more batches of payment instructions NZ CSV with Control Record: Import a CSV file containing payment instructions in one batch, including a Batch Control Record. You will need to enter the header information when importing the file. NZ CSV without Control Record: Import a CSV file containing payment instructions in one batch, excluding a Batch Control Record. You will need to enter the header information when importing the file. For more information on the different NZ files, please refer to the File Format Guides. File Format Guides – ANZ Digital Services Help
6	Can we increase the data on past payments?	Currently Past Payments screen shows payments processed in the last 24 months that are in a Completed, Completed with Error or Bank Rejected status, based on your search criteria. For transaction data beyond this duration, please contact the ANZ Customer Service Centre
7	Can we include past payments for the last 3-5 years instead of only 2?	Currently Past Payments screen shows payments processed in the last 24 months that are in a Completed, Completed with Error or Bank Rejected status, based on your search criteria. For transaction data beyond this duration, please contact the ANZ Customer Service Centre
8	Could you please show the past payments- what filters should we use to find a payment? easy way pls	From the Past Payments screen, enter the two mandatory fields: Value Date and Division Name, then add any additional information to help narrow down the search results. You can also save your commonly used search criteria for future use.
9	Are "past payments" just a search function, not a list of all the past payments?	Past Payments shows payments processed in the last 24 months that are in a Completed, Completed with Error or Bank Rejected status, based on your search criteria. This limits the grid view to your searched payments only.
10	Can you search Past Payments for failed payments?	Yes, Past Payments shows payments processed in the last 24 months that are in a Completed, Completed with Error or Bank Rejected status, based on your search criteria.
11	I was unaware of International Payment Tracking, what a great tool. Can the view go further back than 30 days?	Currently it is only available for the last 30 days. Please refer to International Payment Tracking for more information.
12	Can we have reference & remittance information (invoice number) added as a column in "Current Payments" view?	This is not possible as the Current Payments screen lists details at the payment level, not the beneficiary details.
13	Can we change the payment type (for example from RTGS to OSKO) once a payment has been approved? Do we need to delete the current payment and re-submit a new one?	No, once the payment has been created, you cannot change the payment type. You will need to delete the payment and create a new payment with the correct Payment Type.
14	What is the difference between Payment Reference at the top and the reference below?	Payment ID is the unique payment identifier assigned to a payment instruction. The Payment Reference within the payment instruction relates to the purpose of the payment, e.g. Invoice Number, Payment For ..., etc. This will appear as part of the narrative on the funding account and beneficiary's statement, and on payment reports.
15	After we enter a payment, we would like to amend the payment. How do I amend the payment? We can only delete the payment and redo it again at the moment.	You can edit payments that are in a Draft, Needs Repair or Approver Rejected status. If the payment is in a Pending Approval status, you must Recall the payment first in order to edit details. Please refer to: Edit Payment Recall Payment
16	How can we amend a payment if we want to update some details?	You can edit payments that are in a Draft, Needs Repair or Approver Rejected status. If the payment is in a Pending Approval status, you must Recall the payment first in order to edit details. Please refer to: Edit Payment Recall Payment
17	In domestic payments, can you repeat on Direct vs RTGS - as they seem similar	Direct Entry is an overnight payment whereby your beneficiary will have access to funds on the next business day, whereas RTGS is same-day clearing for more urgent high-value payments where the beneficiary requires same day use of funds.
18	Can you delete a future day payment after the payment has been authorised before the future day?	Yes, you can Stop the payment, which will revert it into a Draft status. You can then Edit or Delete the payment instruction.
19	Can you show how to process a future dated payment ? e.g. to upload payment today (24Jan) for payment on Fri (27Jan). Can we modify/cancel any future payment ?	When creating a payment, enter the future date in the Value Date field. After the payment has been approved, you can Stop the payment, which will revert it into a Draft status. You can then Edit or Delete the payment instruction.
20	Will the beneficiary receive spam if their email address is added for remittance?	No, they will only receive a copy of the remittance. A sample of a Remittance Advice is available in Payments FAQs (under General).
21	To email the remittance, does it require a service subscription, or is this free service and require no set up?	This is available to everyone and is setup in Beneficiary Details within a payment.
22	Can you add more than one beneficiary email address?	When creating a payment in ANZ Transactive Global, only one beneficiary email address is acceptable. When creating a payment using a payment file, you can add multiple email addresses separated with a comma (no space) up to 256 characters. For more information, please refer to File Format Guides
23	Does an RTGS payment cost?	Yes, there is a fee to send an RTGS utilising the SWIFT network. Please speak to your ANZ Representative to understand the cost to send an RTGS payment.
24	We do not have RTGS and Osko as options (only Direct Entry). How do we get these enabled?	Please refer to your Company Administrator to update your User Permissions. Alternatively, please contact the ANZ Customer Service Center for assistance.
25	Can you please explain what is needed for international payments to different countries ie IBAN, SWIFT, Account number, Routing number	International payments typically require the following information: Beneficiary Name Beneficiary Address, City and Country Beneficiary Account Number Business Identifier Code (BIC) - commonly known as a SWIFT Code, the BIC is an 8 character alphanumeric code that uniquely identifies a bank. It may also be accompanied by a supplementary 3 character branch identifier, however this is an optional element. Your beneficiary should provide their BIC; alternatively SWIFT provide an online search tool which can be accessed here: https://www2.swift.com/bsl/ The following optional information may also be required, depending on the location of the beneficiary: International Bank Account Number (IBAN) - this is an international standard code used in over 80 countries, mainly in Europe, to uniquely identify an individual account, at a specific financial institution in a particular country. The IBAN varies in length by country and contains between 15-34 alphanumeric characters. Additional information about IBAN, including a directory of participating countries, can be found here: https://www.swift.com/standards/data-standards/iban-international-bank-account-number ABA Routing Number - also known as a Routing Transit Number (RTN), this is a 9-digit code used in the United States only to identify a bank for clearing electronic funds transfers or processing cheques. Additional information, including an online tool for finding or validating Routing Numbers, can be found on the ABA website: https://www.aba.com/about-us/routing-number For details on creating an International Payment in ANZ Transactive Global, please refer to International Payment
26	What is the cut off time for International transfers?	Same-border cross-currency cut-off times are 19:00 (Melb time). Cross-border cross-currency, International Payments processing times apply. Please refer to the Processing & cut-off times article in Online Help: https://help.online.anz.com/hc/en-au/articles/360044035313-Processing-cut-off-times.
27	Can you do a bulk "get rate". Current experience is that each international transfer needs to be done individually.	No, you cannot currently get a rate for multiple payments at the same time. For more information, refer to the Get Rate article in Online Help: https://help.online.anz.com/hc/en-au/articles/360046835573-Get-Rate
28	Is there any way to auto approve fx rate or prompt the second approver to get rate?	No, cross-currency payments can only obtain a dynamic rate after they have been fully approved and are in a Needs Rate status. For more information, refer to the Get Rate article in Online Help: https://help.online.anz.com/hc/en-au/articles/360046835573-Get-Rate
29	Can you set the default as OUR instead of SHA for the fees. People often forget to change this.	The standard default fee instruction is set to SHA. You can minimise the potential for processing errors by setting up a payment template or Copy From a payment with similar instructions.
30	For international payments, Could pls tell us more about the FX Contract.	You can use a FX contract to fund a payment within ANZ Transactive Global. For more information, please speak to your ANZ Representative.
31	Doesn't the international payment automatically get a FOREX conversion?	All cross-currency international payments require a foreign exchange rate - this can be either be obtained as a live dynamic rate (using the 'Get Rate' function) or by inputting a pre-booked foreign exchange contract ID.
32	Is there a way to be notified of any transactions which are "Bank Rejected" without logging on to ANZ each day?	You could setup a Payment Detail Report to be emailed to your registered email address on a daily schedule. Please refer to Create Scheduled Report for more information.
33	We have an A$ and US$ account. The US$ bank fees (on payments) are deducted monthly from A$ account. How can I obtain an invoice or transaction list for the A$ payment deducted from the account?	This is not currently available. We will forward your feedback on for consideration.
34	Can we able to view/track Fileactive payments (Domestic/International) on ANZ TG?	You can extract reports from Past Payments within ANZ Transactive Global for all payment method types, excluding Account Transfers. The transaction reports will have a similar look and feel for payments created in ANZ Transactive Global to those created via Fileactive. The following key differences will identify payments processed through Fileactive: the Payment ID prefix will commence with 3, 4 or 5 the Input Method will appear as Host-to-Host the Created by will be displayed as SYSTEM In addition, Fileactive will send status reports back to clients’ ERP system reflecting payment statuses for individual files/transactions.
35	Is the helpdesk reference info available for NZ as well as AU?	This is currently not available when selecting NZ from the Contact page.